Perceived key determinants of payment instrument usage: a fuzzy cognitive mapping-based approach

Detalhes bibliográficos
Autor(a) principal: Santos, F. R. R. L.
Data de Publicação: 2018
Outros Autores: Ferreira, F. A. F., Meidute-Kavaliauskiene, I.
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10071/16396
Resumo: The recent economic climate has had direct repercussions on people’s daily lives. This has occurred not only in how they use payment instruments, but is also evinced in new concerns adjacent to technological advances, people’s safety and the credibility of financial institutions. In this regard, the banking sector has had a crucial role in countries’ economic development, making it increasingly important to understand how the banking system operates and what payment instruments are available to users. Relying on specialized literature and the application of fuzzy cognitive mapping, this study aims to understand the cause-and-effect relationships between customers’ preference factors in using payment instruments. The results show that usability aspects and safety concerns constitute the factors which users pay more attention to. Strengths and limitations of our proposal are also discussed.
id RCAP_dcbd37b27aae1276e4029a014814db64
oai_identifier_str oai:repositorio.iscte-iul.pt:10071/16396
network_acronym_str RCAP
network_name_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository_id_str 7160
spelling Perceived key determinants of payment instrument usage: a fuzzy cognitive mapping-based approachPayment instrumentsCustomer usage preferencesDecision aidFCMThe recent economic climate has had direct repercussions on people’s daily lives. This has occurred not only in how they use payment instruments, but is also evinced in new concerns adjacent to technological advances, people’s safety and the credibility of financial institutions. In this regard, the banking sector has had a crucial role in countries’ economic development, making it increasingly important to understand how the banking system operates and what payment instruments are available to users. Relying on specialized literature and the application of fuzzy cognitive mapping, this study aims to understand the cause-and-effect relationships between customers’ preference factors in using payment instruments. The results show that usability aspects and safety concerns constitute the factors which users pay more attention to. Strengths and limitations of our proposal are also discussed.Routledge/Taylor and Francis2018-07-16T13:47:12Z2018-01-01T00:00:00Z20182019-03-20T15:26:16Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10071/16396eng2029-491310.3846/20294913.2016.1261374Santos, F. R. R. L.Ferreira, F. A. F.Meidute-Kavaliauskiene, I.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:58:30Zoai:repositorio.iscte-iul.pt:10071/16396Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:30:28.066695Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Perceived key determinants of payment instrument usage: a fuzzy cognitive mapping-based approach
title Perceived key determinants of payment instrument usage: a fuzzy cognitive mapping-based approach
spellingShingle Perceived key determinants of payment instrument usage: a fuzzy cognitive mapping-based approach
Santos, F. R. R. L.
Payment instruments
Customer usage preferences
Decision aid
FCM
title_short Perceived key determinants of payment instrument usage: a fuzzy cognitive mapping-based approach
title_full Perceived key determinants of payment instrument usage: a fuzzy cognitive mapping-based approach
title_fullStr Perceived key determinants of payment instrument usage: a fuzzy cognitive mapping-based approach
title_full_unstemmed Perceived key determinants of payment instrument usage: a fuzzy cognitive mapping-based approach
title_sort Perceived key determinants of payment instrument usage: a fuzzy cognitive mapping-based approach
author Santos, F. R. R. L.
author_facet Santos, F. R. R. L.
Ferreira, F. A. F.
Meidute-Kavaliauskiene, I.
author_role author
author2 Ferreira, F. A. F.
Meidute-Kavaliauskiene, I.
author2_role author
author
dc.contributor.author.fl_str_mv Santos, F. R. R. L.
Ferreira, F. A. F.
Meidute-Kavaliauskiene, I.
dc.subject.por.fl_str_mv Payment instruments
Customer usage preferences
Decision aid
FCM
topic Payment instruments
Customer usage preferences
Decision aid
FCM
description The recent economic climate has had direct repercussions on people’s daily lives. This has occurred not only in how they use payment instruments, but is also evinced in new concerns adjacent to technological advances, people’s safety and the credibility of financial institutions. In this regard, the banking sector has had a crucial role in countries’ economic development, making it increasingly important to understand how the banking system operates and what payment instruments are available to users. Relying on specialized literature and the application of fuzzy cognitive mapping, this study aims to understand the cause-and-effect relationships between customers’ preference factors in using payment instruments. The results show that usability aspects and safety concerns constitute the factors which users pay more attention to. Strengths and limitations of our proposal are also discussed.
publishDate 2018
dc.date.none.fl_str_mv 2018-07-16T13:47:12Z
2018-01-01T00:00:00Z
2018
2019-03-20T15:26:16Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10071/16396
url http://hdl.handle.net/10071/16396
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 2029-4913
10.3846/20294913.2016.1261374
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Routledge/Taylor and Francis
publisher.none.fl_str_mv Routledge/Taylor and Francis
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
_version_ 1799134866839699456