Personal values and behavior of organizacional citizenship: a study in the pharmacy service of the University Hospital Walter CantÃdio of the UFC
Autor(a) principal: | |
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Data de Publicação: | 2007 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Biblioteca Digital de Teses e Dissertações da UFC |
Texto Completo: | http://www.teses.ufc.br/tde_busca/arquivo.php?codArquivo=3528 |
Resumo: | The values guide the human beingâs daily life and his way of living, contributing to the demonstration of organizational citizenship behaviors, workersâ spontaneous actions that produce benefits to the organization. According to the literature, those behaviors are based on the social exchange alliance where workers voluntarily express cooperation attitudes. This research aims at checking the relationship between personal values and organizational citizenship behavior of the Walter CantÃdio University Hospital Pharmacy Serviceâs employees from the Cearà Federal University. The research is described as a case study, using qualitative and quantitative approach for the data analysis. The instruments applied were the Values Inventory, validated in Brazil by Tamayo and Schwartz (1993); Citizenship Scale made by the researchers Porto and Tamayo (2003); and a semi-structured interview. Fortyfive employees took part in the quantitative research and ten in the qualitative. A descriptive analysis was performed to identify the predominance of personal values and the citizenship behaviors in the hospital pharmacy context; the Pearsonâs correlation to check the association degree between personal values and citizenship behavior; and the multiple linear regression analysis to identify the pattern that best explains the organizational citizenship behaviors. Results are discussed from the perspective of the Human Values Theory by Schwartz (2005), organizational citizenship behavior, the work in the modern world, and the workersâ subjectivity. The research highlighted that values as benevolence, harmony, universalism and safety were the subjectsâ axiological priorities. The organizational citizenship behaviors related to the system protection factors and cooperation are frequently revealed by the employees. It was observed, through Pearsonâs correlation, that the organizational citizenship behaviors referring to the system protection factors, cooperation and the creation of a favorable organization atmosphere are positively and meaningfully related to personal values. The systemâs creative suggestions factor is meaningfully and negatively associated to personal values. It was established that the self-training factor is not associated to the employeesâ personal values. The multiple linear regression analysis highlights that based on 5% significance, citizenship behaviors related to system protection factors, creation of favorable organization atmosphere in the outside environment, and cooperation are explained by the subjectsâ axiological priorities; however the system creative suggestion factors and self-training were not explained by personal values. It was observed that those behaviors are related to education, highlighting that knowledge contributes to show innovative ideas and the search for empowerment in the work context. The qualitative analysis shows that the personal values are present in the Pharmacy environment, associated to the citizenship behavior at work. |
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Biblioteca Digital de Teses e Dissertações da UFC |
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info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisPersonal values and behavior of organizacional citizenship: a study in the pharmacy service of the University Hospital Walter CantÃdio of the UFC Valores pessoais e comportamento de cidadania organizacional: um estudo no serviÃo de farmÃcia do Hospital UniversitÃrio Walter CantÃdio da UFC2007-08-14VerÃnica Morais Ximenes32430450372http://lattes.cnpq.br/9185040042652952Josà CÃlio Freire16362926315http://lattes.cnpq.br/4835110181699835 Marcos Antonio Martins Lima2288121238716971191315http://lattes.cnpq.br/8366477557121387LÃcia de FÃtima Rocha Bezerra MaiaUniversidade Federal do CearÃPrograma de PÃs-GraduaÃÃo em AdministraÃÃo e ControladoriaUFCBR FarmÃcia Hospitalar Cidadania Organizacional Valores Pessoais Organizational Citizenship Personal Values Hospital Pharmacy ADMINISTRACAOThe values guide the human beingâs daily life and his way of living, contributing to the demonstration of organizational citizenship behaviors, workersâ spontaneous actions that produce benefits to the organization. According to the literature, those behaviors are based on the social exchange alliance where workers voluntarily express cooperation attitudes. This research aims at checking the relationship between personal values and organizational citizenship behavior of the Walter CantÃdio University Hospital Pharmacy Serviceâs employees from the Cearà Federal University. The research is described as a case study, using qualitative and quantitative approach for the data analysis. The instruments applied were the Values Inventory, validated in Brazil by Tamayo and Schwartz (1993); Citizenship Scale made by the researchers Porto and Tamayo (2003); and a semi-structured interview. Fortyfive employees took part in the quantitative research and ten in the qualitative. A descriptive analysis was performed to identify the predominance of personal values and the citizenship behaviors in the hospital pharmacy context; the Pearsonâs correlation to check the association degree between personal values and citizenship behavior; and the multiple linear regression analysis to identify the pattern that best explains the organizational citizenship behaviors. Results are discussed from the perspective of the Human Values Theory by Schwartz (2005), organizational citizenship behavior, the work in the modern world, and the workersâ subjectivity. The research highlighted that values as benevolence, harmony, universalism and safety were the subjectsâ axiological priorities. The organizational citizenship behaviors related to the system protection factors and cooperation are frequently revealed by the employees. It was observed, through Pearsonâs correlation, that the organizational citizenship behaviors referring to the system protection factors, cooperation and the creation of a favorable organization atmosphere are positively and meaningfully related to personal values. The systemâs creative suggestions factor is meaningfully and negatively associated to personal values. It was established that the self-training factor is not associated to the employeesâ personal values. The multiple linear regression analysis highlights that based on 5% significance, citizenship behaviors related to system protection factors, creation of favorable organization atmosphere in the outside environment, and cooperation are explained by the subjectsâ axiological priorities; however the system creative suggestion factors and self-training were not explained by personal values. It was observed that those behaviors are related to education, highlighting that knowledge contributes to show innovative ideas and the search for empowerment in the work context. The qualitative analysis shows that the personal values are present in the Pharmacy environment, associated to the citizenship behavior at work.Os valores norteiam a vida cotidiana do ser humano e seu modo de viver, contribuindo para a manifestaÃÃo de comportamentos de cidadania organizacional, aÃÃes espontÃneas dos trabalhadores que produzem benefÃcios à organizaÃÃo. Conforme a literatura, esses comportamentos se baseiam na relaÃÃo de troca social, na qual os trabalhadores expressam voluntariamente atitudes de colaboraÃÃo. Esta pesquisa objetiva verificar a relaÃÃo entre valores pessoais e comportamento de cidadania organizacional dos funcionÃrios do ServiÃo de FarmÃcia do Hospital UniversitÃrio Walter CantÃdio da UFC. A pesquisa caracteriza-se por ser um estudo de caso, utilizando a abordagem qualitativa e quantitativa para a anÃlise dos dados. Os instrumentos aplicados foram o InventÃrio de Valores, validado no Brasil por Tamayo e Schwartz (1993); a Escala de Civismo Organizacional, elaborado pelos pesquisadores Porto e Tamayo (2003) e uma entrevista semi-estruturada. Participaram da pesquisa quantitativa quarenta e cinco funcionÃrios e da qualitativa dez sujeitos. Realizou-se anÃlise descritiva, objetivando identificar a prevalÃncia dos valores pessoais e dos comportamentos de cidadania no contexto da farmÃcia hospitalar; correlaÃÃo de Pearson, com o intuito de verificar o grau de associaÃÃo entre valores pessoais e comportamento de cidadania e anÃlise de regressÃo linear mÃltipla, visando a identificar o modelo que melhor explica os comportamentos de cidadania organizacional. Os resultados sÃo discutidos sob a Ãptica da teoria dos valores humanos de Schwartz (2005), comportamento de cidadania organizacional, trabalho no mundo contemporÃneo e a subjetividade dos trabalhadores. A pesquisa evidenciou que os valores de benevolÃncia, conformidade, universalismo e seguranÃa foram Ãs prioridades axiolÃgicas dos sujeitos. Os comportamentos de cidadania organizacional relacionados aos fatores proteÃÃo ao sistema e cooperaÃÃo apresentam-se manifestos freqÃentemente pelos funcionÃrios. Observou-se pela correlaÃÃo de Pearson, que os comportamentos de cidadania organizacional referentes aos fatores de proteÃÃo ao sistema, cooperaÃÃo, criaÃÃo de clima favorÃvel à organizaÃÃo relacionam-se significativa e positivamente aos valores pessoais. O fator sugestÃes criativas ao sistema associa-se significativa e negativamente aos valores pessoais. Constatou-se que o fator autotreinamento nÃo se relaciona aos valores pessoais dos funcionÃrios. A anÃlise de regressÃo linear mÃltipla evidencia que, a nÃvel de significÃncia de 5%, os comportamentos de cidadania referentes aos fatores proteÃÃo ao sistema, criaÃÃo de clima favorÃvel à organizaÃÃo no ambiente externo, e cooperaÃÃo sÃo explicados pelas prioridades axiolÃgicas dos sujeitos; no entanto, os fatores sugestÃes criativas ao sistema e autotreinamento nÃo foram explicados pelos valores pessoais. Observou-se que esses comportamentos relacionam-se com a escolaridade, evidenciando que o conhecimento contribui para a manifestaÃÃo de idÃias inovadoras e a busca pela capacitaÃÃo no contexto de trabalho. A anÃlise qualitativa demonstra que os valores pessoais estÃo presentes no ambiente da farmÃcia, relacionando-se ao comportamento de cidadania no trabalho. http://www.teses.ufc.br/tde_busca/arquivo.php?codArquivo=3528application/pdfinfo:eu-repo/semantics/openAccessporreponame:Biblioteca Digital de Teses e Dissertações da UFCinstname:Universidade Federal do Cearáinstacron:UFC2019-01-21T11:16:36Zmail@mail.com - |
dc.title.en.fl_str_mv |
Personal values and behavior of organizacional citizenship: a study in the pharmacy service of the University Hospital Walter CantÃdio of the UFC |
dc.title.alternative.pt.fl_str_mv |
Valores pessoais e comportamento de cidadania organizacional: um estudo no serviÃo de farmÃcia do Hospital UniversitÃrio Walter CantÃdio da UFC |
title |
Personal values and behavior of organizacional citizenship: a study in the pharmacy service of the University Hospital Walter CantÃdio of the UFC |
spellingShingle |
Personal values and behavior of organizacional citizenship: a study in the pharmacy service of the University Hospital Walter CantÃdio of the UFC LÃcia de FÃtima Rocha Bezerra Maia FarmÃcia Hospitalar Cidadania Organizacional Valores Pessoais Organizational Citizenship Personal Values Hospital Pharmacy ADMINISTRACAO |
title_short |
Personal values and behavior of organizacional citizenship: a study in the pharmacy service of the University Hospital Walter CantÃdio of the UFC |
title_full |
Personal values and behavior of organizacional citizenship: a study in the pharmacy service of the University Hospital Walter CantÃdio of the UFC |
title_fullStr |
Personal values and behavior of organizacional citizenship: a study in the pharmacy service of the University Hospital Walter CantÃdio of the UFC |
title_full_unstemmed |
Personal values and behavior of organizacional citizenship: a study in the pharmacy service of the University Hospital Walter CantÃdio of the UFC |
title_sort |
Personal values and behavior of organizacional citizenship: a study in the pharmacy service of the University Hospital Walter CantÃdio of the UFC |
author |
LÃcia de FÃtima Rocha Bezerra Maia |
author_facet |
LÃcia de FÃtima Rocha Bezerra Maia |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
VerÃnica Morais Ximenes |
dc.contributor.advisor1ID.fl_str_mv |
32430450372 |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/9185040042652952 |
dc.contributor.referee1.fl_str_mv |
Josà CÃlio Freire |
dc.contributor.referee1ID.fl_str_mv |
16362926315 |
dc.contributor.referee1Lattes.fl_str_mv |
http://lattes.cnpq.br/4835110181699835 |
dc.contributor.referee2.fl_str_mv |
Marcos Antonio Martins Lima |
dc.contributor.referee2ID.fl_str_mv |
22881212387 |
dc.contributor.authorID.fl_str_mv |
16971191315 |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/8366477557121387 |
dc.contributor.author.fl_str_mv |
LÃcia de FÃtima Rocha Bezerra Maia |
contributor_str_mv |
VerÃnica Morais Ximenes Josà CÃlio Freire Marcos Antonio Martins Lima |
dc.subject.por.fl_str_mv |
FarmÃcia Hospitalar Cidadania Organizacional Valores Pessoais |
topic |
FarmÃcia Hospitalar Cidadania Organizacional Valores Pessoais Organizational Citizenship Personal Values Hospital Pharmacy ADMINISTRACAO |
dc.subject.eng.fl_str_mv |
Organizational Citizenship Personal Values Hospital Pharmacy |
dc.subject.cnpq.fl_str_mv |
ADMINISTRACAO |
dc.description.abstract.por.fl_txt_mv |
The values guide the human beingâs daily life and his way of living, contributing to the demonstration of organizational citizenship behaviors, workersâ spontaneous actions that produce benefits to the organization. According to the literature, those behaviors are based on the social exchange alliance where workers voluntarily express cooperation attitudes. This research aims at checking the relationship between personal values and organizational citizenship behavior of the Walter CantÃdio University Hospital Pharmacy Serviceâs employees from the Cearà Federal University. The research is described as a case study, using qualitative and quantitative approach for the data analysis. The instruments applied were the Values Inventory, validated in Brazil by Tamayo and Schwartz (1993); Citizenship Scale made by the researchers Porto and Tamayo (2003); and a semi-structured interview. Fortyfive employees took part in the quantitative research and ten in the qualitative. A descriptive analysis was performed to identify the predominance of personal values and the citizenship behaviors in the hospital pharmacy context; the Pearsonâs correlation to check the association degree between personal values and citizenship behavior; and the multiple linear regression analysis to identify the pattern that best explains the organizational citizenship behaviors. Results are discussed from the perspective of the Human Values Theory by Schwartz (2005), organizational citizenship behavior, the work in the modern world, and the workersâ subjectivity. The research highlighted that values as benevolence, harmony, universalism and safety were the subjectsâ axiological priorities. The organizational citizenship behaviors related to the system protection factors and cooperation are frequently revealed by the employees. It was observed, through Pearsonâs correlation, that the organizational citizenship behaviors referring to the system protection factors, cooperation and the creation of a favorable organization atmosphere are positively and meaningfully related to personal values. The systemâs creative suggestions factor is meaningfully and negatively associated to personal values. It was established that the self-training factor is not associated to the employeesâ personal values. The multiple linear regression analysis highlights that based on 5% significance, citizenship behaviors related to system protection factors, creation of favorable organization atmosphere in the outside environment, and cooperation are explained by the subjectsâ axiological priorities; however the system creative suggestion factors and self-training were not explained by personal values. It was observed that those behaviors are related to education, highlighting that knowledge contributes to show innovative ideas and the search for empowerment in the work context. The qualitative analysis shows that the personal values are present in the Pharmacy environment, associated to the citizenship behavior at work. Os valores norteiam a vida cotidiana do ser humano e seu modo de viver, contribuindo para a manifestaÃÃo de comportamentos de cidadania organizacional, aÃÃes espontÃneas dos trabalhadores que produzem benefÃcios à organizaÃÃo. Conforme a literatura, esses comportamentos se baseiam na relaÃÃo de troca social, na qual os trabalhadores expressam voluntariamente atitudes de colaboraÃÃo. Esta pesquisa objetiva verificar a relaÃÃo entre valores pessoais e comportamento de cidadania organizacional dos funcionÃrios do ServiÃo de FarmÃcia do Hospital UniversitÃrio Walter CantÃdio da UFC. A pesquisa caracteriza-se por ser um estudo de caso, utilizando a abordagem qualitativa e quantitativa para a anÃlise dos dados. Os instrumentos aplicados foram o InventÃrio de Valores, validado no Brasil por Tamayo e Schwartz (1993); a Escala de Civismo Organizacional, elaborado pelos pesquisadores Porto e Tamayo (2003) e uma entrevista semi-estruturada. Participaram da pesquisa quantitativa quarenta e cinco funcionÃrios e da qualitativa dez sujeitos. Realizou-se anÃlise descritiva, objetivando identificar a prevalÃncia dos valores pessoais e dos comportamentos de cidadania no contexto da farmÃcia hospitalar; correlaÃÃo de Pearson, com o intuito de verificar o grau de associaÃÃo entre valores pessoais e comportamento de cidadania e anÃlise de regressÃo linear mÃltipla, visando a identificar o modelo que melhor explica os comportamentos de cidadania organizacional. Os resultados sÃo discutidos sob a Ãptica da teoria dos valores humanos de Schwartz (2005), comportamento de cidadania organizacional, trabalho no mundo contemporÃneo e a subjetividade dos trabalhadores. A pesquisa evidenciou que os valores de benevolÃncia, conformidade, universalismo e seguranÃa foram Ãs prioridades axiolÃgicas dos sujeitos. Os comportamentos de cidadania organizacional relacionados aos fatores proteÃÃo ao sistema e cooperaÃÃo apresentam-se manifestos freqÃentemente pelos funcionÃrios. Observou-se pela correlaÃÃo de Pearson, que os comportamentos de cidadania organizacional referentes aos fatores de proteÃÃo ao sistema, cooperaÃÃo, criaÃÃo de clima favorÃvel à organizaÃÃo relacionam-se significativa e positivamente aos valores pessoais. O fator sugestÃes criativas ao sistema associa-se significativa e negativamente aos valores pessoais. Constatou-se que o fator autotreinamento nÃo se relaciona aos valores pessoais dos funcionÃrios. A anÃlise de regressÃo linear mÃltipla evidencia que, a nÃvel de significÃncia de 5%, os comportamentos de cidadania referentes aos fatores proteÃÃo ao sistema, criaÃÃo de clima favorÃvel à organizaÃÃo no ambiente externo, e cooperaÃÃo sÃo explicados pelas prioridades axiolÃgicas dos sujeitos; no entanto, os fatores sugestÃes criativas ao sistema e autotreinamento nÃo foram explicados pelos valores pessoais. Observou-se que esses comportamentos relacionam-se com a escolaridade, evidenciando que o conhecimento contribui para a manifestaÃÃo de idÃias inovadoras e a busca pela capacitaÃÃo no contexto de trabalho. A anÃlise qualitativa demonstra que os valores pessoais estÃo presentes no ambiente da farmÃcia, relacionando-se ao comportamento de cidadania no trabalho. |
description |
The values guide the human beingâs daily life and his way of living, contributing to the demonstration of organizational citizenship behaviors, workersâ spontaneous actions that produce benefits to the organization. According to the literature, those behaviors are based on the social exchange alliance where workers voluntarily express cooperation attitudes. This research aims at checking the relationship between personal values and organizational citizenship behavior of the Walter CantÃdio University Hospital Pharmacy Serviceâs employees from the Cearà Federal University. The research is described as a case study, using qualitative and quantitative approach for the data analysis. The instruments applied were the Values Inventory, validated in Brazil by Tamayo and Schwartz (1993); Citizenship Scale made by the researchers Porto and Tamayo (2003); and a semi-structured interview. Fortyfive employees took part in the quantitative research and ten in the qualitative. A descriptive analysis was performed to identify the predominance of personal values and the citizenship behaviors in the hospital pharmacy context; the Pearsonâs correlation to check the association degree between personal values and citizenship behavior; and the multiple linear regression analysis to identify the pattern that best explains the organizational citizenship behaviors. Results are discussed from the perspective of the Human Values Theory by Schwartz (2005), organizational citizenship behavior, the work in the modern world, and the workersâ subjectivity. The research highlighted that values as benevolence, harmony, universalism and safety were the subjectsâ axiological priorities. The organizational citizenship behaviors related to the system protection factors and cooperation are frequently revealed by the employees. It was observed, through Pearsonâs correlation, that the organizational citizenship behaviors referring to the system protection factors, cooperation and the creation of a favorable organization atmosphere are positively and meaningfully related to personal values. The systemâs creative suggestions factor is meaningfully and negatively associated to personal values. It was established that the self-training factor is not associated to the employeesâ personal values. The multiple linear regression analysis highlights that based on 5% significance, citizenship behaviors related to system protection factors, creation of favorable organization atmosphere in the outside environment, and cooperation are explained by the subjectsâ axiological priorities; however the system creative suggestion factors and self-training were not explained by personal values. It was observed that those behaviors are related to education, highlighting that knowledge contributes to show innovative ideas and the search for empowerment in the work context. The qualitative analysis shows that the personal values are present in the Pharmacy environment, associated to the citizenship behavior at work. |
publishDate |
2007 |
dc.date.issued.fl_str_mv |
2007-08-14 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
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publishedVersion |
format |
masterThesis |
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http://www.teses.ufc.br/tde_busca/arquivo.php?codArquivo=3528 |
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http://www.teses.ufc.br/tde_busca/arquivo.php?codArquivo=3528 |
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por |
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openAccess |
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application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Federal do Cearà |
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Programa de PÃs-GraduaÃÃo em AdministraÃÃo e Controladoria |
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UFC |
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BR |
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Universidade Federal do Cearà |
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reponame:Biblioteca Digital de Teses e Dissertações da UFC instname:Universidade Federal do Ceará instacron:UFC |
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Biblioteca Digital de Teses e Dissertações da UFC |
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Biblioteca Digital de Teses e Dissertações da UFC |
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Universidade Federal do Ceará |
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UFC |
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UFC |
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