Utilização de tecnologias da informação e comunicação em processos de recrutamento e seleção organizacional : um estudo com consultorias de gestão de pessoas situadas em Sergipe

• Autor(a) principal: Chaves, Carla Milena Lordêlo
• Data de Publicação: 2019
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Repositório Institucional da UFS
• Texto Completo: http://ri.ufs.br/jspui/handle/riufs/11423
• topic: Tecnologia da informação e comunicação; Gestão de pessoa; Recrutamento e seleção; Transformação digital; Teoria institucional; Information and communication technology; People management; Recruitment and selection; Digital transformation; Institutional theory; CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO

People management area has been transformed and adapted to a more strategic model, assuming a new role within the organizations through the use of information and communication technologies (ICTs), since companies realized that Internet was an important resource to support the recruitment and selection processes and make it more digital. Therefore, this research aims to analyze the characteristics of the institutionalization of the recruitment and selection processes performed by people management consulting companies located in the State of Sergipe, Brazil, that use ICTs resources, as well as the level of institutionalization of such companies. In order to do that, a qualitative study was conducted, with a descriptive approach, using multiple case study as a research strategy. Six consulting company owners were interviewed, and the data were analyzed through the strategy of comparative analysis of cases. Among the results of the research, it was noted that the main ICTs used is to announce job vacancies on specific websites and also on social networks, especially Instagram and WhatsApp, for the recruitment stage. On the selection stage, the companies still make use of more manual ways of screening resumes and tests' application. Moreover, they always prefer that the final interviews be in person. The main motivating factors for the use of ICTs in recruitment and selection processes were: they make processes faster and more assertive, reach more candidates and optimize processes; and the main inhibitory factor reported was the difficulty of candidates in dealing with technology. The benefits reported by the interviewees were reduced operational processes, better opportunities to get to know candidates’ profiles and low investment. It is possible to conclude that this research showed that ICTs are perceived by the interviewees as resources that can make recruitment and selection processes easier, but not as a tool with the power to distinguish them. In addition, it was possible to notice that there are isomorphism practices between consulting companies and, regarding of the level of institutionalization in which they are included, based on the information gathered and Tolbert and Zucker’s institutionalization model (1999), it was noted that most companies are in the objectification stage.