Use of video SOP at the pharmaceutical quality system management as alternative to reduce deviations ocurrence

Detalhes bibliográficos
Autor(a) principal: Silva, Catilene Barboza da
Data de Publicação: 2020
Outros Autores: Araujo Junior, Antonio Henriques de, Barros, José Glenio Medeiros de, Sampaio, Nilo Antonio Souza, Silva, José Wilson de Jesus
Tipo de documento: Artigo
Idioma: por
Título da fonte: Research, Society and Development
Texto Completo: https://rsdjournal.org/index.php/rsd/article/view/10811
Resumo: In the presente article, it was performed the analyse of the obtained results with the implementation of Standard Operating Procedure with video, analternative called vídeo SOP, in a multinational company in the pharmaceutical industry. The company had a history of records of quality deviations related to procedures and training, such as lack of adherence by employees, lack of detailed instructions for operations, etc. After realizing that some implemented corrective actions were not effective in reducing the number of deviations, the proposed solution was to use explanatory videos as part of the standard operating procedure. With the adopted measure, it was expected that the audio visual resource would facilitate to fix the SOPs content during training, improving the adherence of employees in practice. The general objective of the article was to evaluate data on quality deviations of the company one year after the implementation of the vídeo SOP to check if there were improvements and if the action can be considered effective. The comparison between the number of deviations before and after the adopted measure demonstrates that the use of vídeo SOP has brought benefits to the company.
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spelling Use of video SOP at the pharmaceutical quality system management as alternative to reduce deviations ocurrenceUso de video POE em el sistema de gestión de la calidad farmacéutica como alternativa para reducir la ocurrencia de desviacionesUtilização de vídeo POP no sistema de gestão da qualidade farmacêutica como alternativa para redução de ocorrência de desviosVídeo POPProcedimento Operacional PadrãoDesviosTreinamentoSistema de Gestão da Qualidade Farmacêutica.SOP videoStandard Operational ProcedureDeviationsTrainingPharmaceutical Quality System Management.Video POEProcedimiento Operativo EstándarDesviacionesFormaciónSistema de Gestión de la Calidad Farmacéutica.In the presente article, it was performed the analyse of the obtained results with the implementation of Standard Operating Procedure with video, analternative called vídeo SOP, in a multinational company in the pharmaceutical industry. The company had a history of records of quality deviations related to procedures and training, such as lack of adherence by employees, lack of detailed instructions for operations, etc. After realizing that some implemented corrective actions were not effective in reducing the number of deviations, the proposed solution was to use explanatory videos as part of the standard operating procedure. With the adopted measure, it was expected that the audio visual resource would facilitate to fix the SOPs content during training, improving the adherence of employees in practice. The general objective of the article was to evaluate data on quality deviations of the company one year after the implementation of the vídeo SOP to check if there were improvements and if the action can be considered effective. The comparison between the number of deviations before and after the adopted measure demonstrates that the use of vídeo SOP has brought benefits to the company.En el presente artículo, los resultados obtenidos com la implementación del Procedimiento Operativo Estándar com video, una alternativa denominada video POE, se llevaron a cabo en una empresa multinacional del segmento farmacéutico. La empresa tenía un historial de registros de desviaciones de calidad relacionadas com procedimientos y capacitación, como falta de adherencia por parte de los empleados, falta de instrucciones detalladas para las operaciones, etc. Después de dar se cuenta de que algunas acciones correctivas implementadas no fueron efectivas para reducir el número de desviaciones, la solución propuesta fue utilizar videos explicativos como parte del procedimiento operativo estándar. Com la medida adoptada, se esperaba que el recurso audiovisual facilitara la absorción del contenido de POEs durante la capacitación, mejorando  laadherencia de los empleados en la práctica. El objetivo general del artículo fue evaluar datos sobre desviaciones en la calidad de la empresa um año después de la implementación del video POE para ver si hubo mejoras y si la acción puede considerarse efectiva. La comparación entre el número de desviaciones antes y después de la medida adoptada demuestra que el uso de video POE ha traído beneficios a la empresa.No presente artigo foi realizada a análise dos resultados obtidos com a implementação de Procedimento Operacional Padrão com vídeo, alternativa chamada de vídeo POP, em uma empresa multinacional do segmento farmacêutico. A empresa apresentava um histórico de registros de desvios de qualidade relacionados à procedimentos e treinamentos, como por exemplo, falta de aderência dos colaboradores, falta de instruções detalhadas das operações, etc. Após a constatação de que algumas ações corretivas implementadas não foram eficazes para redução do número de desvios, a solução proposta foi a utilização de vídeos explicativos como parte do procedimento operacional padrão. Com a medida adotada, esperava-se que o recurso áudio visual facilitasse a absorção do conteúdo dos POPs durante os treinamentos melhorando a aderência dos colaboradores na prática. O objetivo geral do artigo foi avaliar os dados de desvios da qualidade da empresa após um ano da implementação do vídeo POP para verificar se houve melhorias e se a ação pode ser considerada eficaz. A comparação entre os números de desvios, antes e após a medida adotada, demonstram que a utilização de vídeo POP trouxe benefícios para empresa.Research, Society and Development2020-12-16info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://rsdjournal.org/index.php/rsd/article/view/1081110.33448/rsd-v9i12.10811Research, Society and Development; Vol. 9 No. 12; e16091210811Research, Society and Development; Vol. 9 Núm. 12; e16091210811Research, Society and Development; v. 9 n. 12; e160912108112525-3409reponame:Research, Society and Developmentinstname:Universidade Federal de Itajubá (UNIFEI)instacron:UNIFEIporhttps://rsdjournal.org/index.php/rsd/article/view/10811/9772Copyright (c) 2020 Catilene Barboza da Silva; Antonio Henriques de Araujo Junior; José Glenio Medeiros de Barros; Nilo Antonio Souza Sampaio; José Wilson de Jesus Silvahttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessSilva, Catilene Barboza da Araujo Junior, Antonio Henriques de Barros, José Glenio Medeiros de Sampaio, Nilo Antonio Souza Silva, José Wilson de Jesus2020-12-30T23:32:22Zoai:ojs.pkp.sfu.ca:article/10811Revistahttps://rsdjournal.org/index.php/rsd/indexPUBhttps://rsdjournal.org/index.php/rsd/oairsd.articles@gmail.com2525-34092525-3409opendoar:2024-01-17T09:32:47.917459Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)false
dc.title.none.fl_str_mv Use of video SOP at the pharmaceutical quality system management as alternative to reduce deviations ocurrence
Uso de video POE em el sistema de gestión de la calidad farmacéutica como alternativa para reducir la ocurrencia de desviaciones
Utilização de vídeo POP no sistema de gestão da qualidade farmacêutica como alternativa para redução de ocorrência de desvios
title Use of video SOP at the pharmaceutical quality system management as alternative to reduce deviations ocurrence
spellingShingle Use of video SOP at the pharmaceutical quality system management as alternative to reduce deviations ocurrence
Silva, Catilene Barboza da
Vídeo POP
Procedimento Operacional Padrão
Desvios
Treinamento
Sistema de Gestão da Qualidade Farmacêutica.
SOP video
Standard Operational Procedure
Deviations
Training
Pharmaceutical Quality System Management.
Video POE
Procedimiento Operativo Estándar
Desviaciones
Formación
Sistema de Gestión de la Calidad Farmacéutica.
title_short Use of video SOP at the pharmaceutical quality system management as alternative to reduce deviations ocurrence
title_full Use of video SOP at the pharmaceutical quality system management as alternative to reduce deviations ocurrence
title_fullStr Use of video SOP at the pharmaceutical quality system management as alternative to reduce deviations ocurrence
title_full_unstemmed Use of video SOP at the pharmaceutical quality system management as alternative to reduce deviations ocurrence
title_sort Use of video SOP at the pharmaceutical quality system management as alternative to reduce deviations ocurrence
author Silva, Catilene Barboza da
author_facet Silva, Catilene Barboza da
Araujo Junior, Antonio Henriques de
Barros, José Glenio Medeiros de
Sampaio, Nilo Antonio Souza
Silva, José Wilson de Jesus
author_role author
author2 Araujo Junior, Antonio Henriques de
Barros, José Glenio Medeiros de
Sampaio, Nilo Antonio Souza
Silva, José Wilson de Jesus
author2_role author
author
author
author
dc.contributor.author.fl_str_mv Silva, Catilene Barboza da
Araujo Junior, Antonio Henriques de
Barros, José Glenio Medeiros de
Sampaio, Nilo Antonio Souza
Silva, José Wilson de Jesus
dc.subject.por.fl_str_mv Vídeo POP
Procedimento Operacional Padrão
Desvios
Treinamento
Sistema de Gestão da Qualidade Farmacêutica.
SOP video
Standard Operational Procedure
Deviations
Training
Pharmaceutical Quality System Management.
Video POE
Procedimiento Operativo Estándar
Desviaciones
Formación
Sistema de Gestión de la Calidad Farmacéutica.
topic Vídeo POP
Procedimento Operacional Padrão
Desvios
Treinamento
Sistema de Gestão da Qualidade Farmacêutica.
SOP video
Standard Operational Procedure
Deviations
Training
Pharmaceutical Quality System Management.
Video POE
Procedimiento Operativo Estándar
Desviaciones
Formación
Sistema de Gestión de la Calidad Farmacéutica.
description In the presente article, it was performed the analyse of the obtained results with the implementation of Standard Operating Procedure with video, analternative called vídeo SOP, in a multinational company in the pharmaceutical industry. The company had a history of records of quality deviations related to procedures and training, such as lack of adherence by employees, lack of detailed instructions for operations, etc. After realizing that some implemented corrective actions were not effective in reducing the number of deviations, the proposed solution was to use explanatory videos as part of the standard operating procedure. With the adopted measure, it was expected that the audio visual resource would facilitate to fix the SOPs content during training, improving the adherence of employees in practice. The general objective of the article was to evaluate data on quality deviations of the company one year after the implementation of the vídeo SOP to check if there were improvements and if the action can be considered effective. The comparison between the number of deviations before and after the adopted measure demonstrates that the use of vídeo SOP has brought benefits to the company.
publishDate 2020
dc.date.none.fl_str_mv 2020-12-16
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://rsdjournal.org/index.php/rsd/article/view/10811
10.33448/rsd-v9i12.10811
url https://rsdjournal.org/index.php/rsd/article/view/10811
identifier_str_mv 10.33448/rsd-v9i12.10811
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://rsdjournal.org/index.php/rsd/article/view/10811/9772
dc.rights.driver.fl_str_mv https://creativecommons.org/licenses/by/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Research, Society and Development
publisher.none.fl_str_mv Research, Society and Development
dc.source.none.fl_str_mv Research, Society and Development; Vol. 9 No. 12; e16091210811
Research, Society and Development; Vol. 9 Núm. 12; e16091210811
Research, Society and Development; v. 9 n. 12; e16091210811
2525-3409
reponame:Research, Society and Development
instname:Universidade Federal de Itajubá (UNIFEI)
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instacron_str UNIFEI
institution UNIFEI
reponame_str Research, Society and Development
collection Research, Society and Development
repository.name.fl_str_mv Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)
repository.mail.fl_str_mv rsd.articles@gmail.com
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