Patient satisfaction with pharmaceutical services in Brazilian primary health care

Detalhes bibliográficos
Autor(a) principal: Soeiro, Orlando Mario
Data de Publicação: 2017
Outros Autores: Tavares, Noêmia Urruth Leão, Nascimento Júnior, José Miguel do, Guerra Junior, Augusto Afonso, Costa, Ediná Alves, Acurcio, Francisco de Assis, Guibu, Ione Aquemi, Álvares, Juliana, Karnikowski, Margô Gomes de Oliveira, Leite, Silvana Nair, Costa, Karen Sarmento
Tipo de documento: Artigo
Idioma: eng
por
Título da fonte: Revista de Saúde Pública
Texto Completo: https://www.revistas.usp.br/rsp/article/view/139776
Resumo: OBJECTIVE: To evaluate patient satisfaction with pharmaceutical services in Brazilian primary health care. METHODS: This is a cross-sectional, exploratory, and evaluative study on a representative sample from the five Brazilian geopolitical regions resulting from the Pesquisa Nacional sobre Acesso, Utilização e Promoção do Uso Racional de Medicamentos – Serviços, 2015 (PNAUM – National Survey on Access, Use and Promotion of Rational Use of Medicines – Services, 2015). The outcome was the patient’s satisfaction, obtained using the item response theory. Associations were tested using Pearson’s Chi-square test with sociodemographic and health variables, and multiple logistic regression analyses were carried out. The Hosmer-Lemeshow test was used to verify the adequacy of the final model. Logistic regression results were presented as odds ratio. RESULTS: The overall percentage of patients satisfied with these services was 58.4% (95%CI 54.4-62.3). The “opportunity/convenience” aspect had the lowest satisfaction percentage (49.5%; 95%CI 46.4-52.6) and “interpersonal aspects,” the highest percentage (90.5%; 95%CI 88.9-91.8), significantly higher than other aspects. Sex, age group, limitations due to disease, and self-perception of health remained associated in the final multiple logistic model regarding general satisfaction. CONCLUSIONS: Most of the interviewed users were satisfied with pharmaceutical services in Brazilian cities, and the satisfaction with the customer’s service was determinant in the patient’s overall satisfaction
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spelling Patient satisfaction with pharmaceutical services in Brazilian primary health careSatisfação de usuários com serviços da assistência farmacêutica na atenção primária no BrasilPatient Satisfaction. Pharmaceutical Services. Primary Health Care. Health Services Research. Unified Health SystemSatisfação do Paciente. Assistência Farmacêutica. Atenção Primária à Saúde. Pesquisa sobre Serviços de Saúde. Sistema Único de SaúdeOBJECTIVE: To evaluate patient satisfaction with pharmaceutical services in Brazilian primary health care. METHODS: This is a cross-sectional, exploratory, and evaluative study on a representative sample from the five Brazilian geopolitical regions resulting from the Pesquisa Nacional sobre Acesso, Utilização e Promoção do Uso Racional de Medicamentos – Serviços, 2015 (PNAUM – National Survey on Access, Use and Promotion of Rational Use of Medicines – Services, 2015). The outcome was the patient’s satisfaction, obtained using the item response theory. Associations were tested using Pearson’s Chi-square test with sociodemographic and health variables, and multiple logistic regression analyses were carried out. The Hosmer-Lemeshow test was used to verify the adequacy of the final model. Logistic regression results were presented as odds ratio. RESULTS: The overall percentage of patients satisfied with these services was 58.4% (95%CI 54.4-62.3). The “opportunity/convenience” aspect had the lowest satisfaction percentage (49.5%; 95%CI 46.4-52.6) and “interpersonal aspects,” the highest percentage (90.5%; 95%CI 88.9-91.8), significantly higher than other aspects. Sex, age group, limitations due to disease, and self-perception of health remained associated in the final multiple logistic model regarding general satisfaction. CONCLUSIONS: Most of the interviewed users were satisfied with pharmaceutical services in Brazilian cities, and the satisfaction with the customer’s service was determinant in the patient’s overall satisfactionOBJETIVO: Avaliar a satisfação dos usuários com os serviços de assistência farmacêutica na atenção primária. MÉTODOS: Estudo transversal, exploratório, de natureza avaliativa, com amostra representativa das cinco regiões geopolíticas do Brasil, oriundas da Pesquisa Nacional sobre Acesso, Utilização e Promoção do Uso Racional de Medicamentos – Serviços, 2015. O desfecho foi a satisfação do usuário obtida pelo método de teoria da resposta ao item. Foram testadas associações por meio do teste qui-quadrado de Pearson com variáveis sociodemográficas e de saúde e realizadas análises de regressão logística múltipla. O teste de Hosmer-Lemeshow foi utilizado para verificar a adequação do modelo final. Os resultados da regressão logística foram apresentados por meio de razão de chances. RESULTADOS: O percentual geral de usuários satisfeitos com esses serviços foi de 58,4% (IC95% 54,4–62,3). A dimensão oportunidade/conveniência apresentou menor percentual de satisfação (49,5%; IC95% 46,4–52,6) e o maior percentual foi na dimensão aspectos interpessoais (90,5%; IC95%88,9–91,8), significativamente maior que as demais dimensões. No modelo logístico múltiplo final em relação à satisfação geral, permaneceram associadas as variáveis sexo, faixa etária, limitação por doenças e autopercepção da saúde. CONCLUSÕES: A maior parte dos usuários entrevistados mostrou-se satisfeita com os serviços da assistência farmacêutica dos municípios brasileiros e a satisfação com o atendimento apresentou-se como fator relevante na satisfação geral do usuárioUniversidade de São Paulo. Faculdade de Saúde Pública2017-09-22info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfapplication/xmlhttps://www.revistas.usp.br/rsp/article/view/13977610.11606/S1518-8787.2017051007145Revista de Saúde Pública; Vol. 51 (2017): Suplemento 2; 21sRevista de Saúde Pública; Vol. 51 (2017): Suplemento 2; 21sRevista de Saúde Pública; v. 51 (2017): Suplemento 2; 21s1518-87870034-8910reponame:Revista de Saúde Públicainstname:Universidade de São Paulo (USP)instacron:USPengporhttps://www.revistas.usp.br/rsp/article/view/139776/135055https://www.revistas.usp.br/rsp/article/view/139776/135056https://www.revistas.usp.br/rsp/article/view/139776/148272Copyright (c) 2017 Revista de Saúde Públicainfo:eu-repo/semantics/openAccessSoeiro, Orlando MarioTavares, Noêmia Urruth LeãoNascimento Júnior, José Miguel doGuerra Junior, Augusto AfonsoCosta, Ediná AlvesAcurcio, Francisco de AssisGuibu, Ione AquemiÁlvares, JulianaKarnikowski, Margô Gomes de OliveiraLeite, Silvana NairCosta, Karen Sarmento2017-10-23T19:07:50Zoai:revistas.usp.br:article/139776Revistahttps://www.revistas.usp.br/rsp/indexONGhttps://www.revistas.usp.br/rsp/oairevsp@org.usp.br||revsp1@usp.br1518-87870034-8910opendoar:2017-10-23T19:07:50Revista de Saúde Pública - Universidade de São Paulo (USP)false
dc.title.none.fl_str_mv Patient satisfaction with pharmaceutical services in Brazilian primary health care
Satisfação de usuários com serviços da assistência farmacêutica na atenção primária no Brasil
title Patient satisfaction with pharmaceutical services in Brazilian primary health care
spellingShingle Patient satisfaction with pharmaceutical services in Brazilian primary health care
Soeiro, Orlando Mario
Patient Satisfaction. Pharmaceutical Services. Primary Health Care. Health Services Research. Unified Health System
Satisfação do Paciente. Assistência Farmacêutica. Atenção Primária à Saúde. Pesquisa sobre Serviços de Saúde. Sistema Único de Saúde
title_short Patient satisfaction with pharmaceutical services in Brazilian primary health care
title_full Patient satisfaction with pharmaceutical services in Brazilian primary health care
title_fullStr Patient satisfaction with pharmaceutical services in Brazilian primary health care
title_full_unstemmed Patient satisfaction with pharmaceutical services in Brazilian primary health care
title_sort Patient satisfaction with pharmaceutical services in Brazilian primary health care
author Soeiro, Orlando Mario
author_facet Soeiro, Orlando Mario
Tavares, Noêmia Urruth Leão
Nascimento Júnior, José Miguel do
Guerra Junior, Augusto Afonso
Costa, Ediná Alves
Acurcio, Francisco de Assis
Guibu, Ione Aquemi
Álvares, Juliana
Karnikowski, Margô Gomes de Oliveira
Leite, Silvana Nair
Costa, Karen Sarmento
author_role author
author2 Tavares, Noêmia Urruth Leão
Nascimento Júnior, José Miguel do
Guerra Junior, Augusto Afonso
Costa, Ediná Alves
Acurcio, Francisco de Assis
Guibu, Ione Aquemi
Álvares, Juliana
Karnikowski, Margô Gomes de Oliveira
Leite, Silvana Nair
Costa, Karen Sarmento
author2_role author
author
author
author
author
author
author
author
author
author
dc.contributor.author.fl_str_mv Soeiro, Orlando Mario
Tavares, Noêmia Urruth Leão
Nascimento Júnior, José Miguel do
Guerra Junior, Augusto Afonso
Costa, Ediná Alves
Acurcio, Francisco de Assis
Guibu, Ione Aquemi
Álvares, Juliana
Karnikowski, Margô Gomes de Oliveira
Leite, Silvana Nair
Costa, Karen Sarmento
dc.subject.por.fl_str_mv Patient Satisfaction. Pharmaceutical Services. Primary Health Care. Health Services Research. Unified Health System
Satisfação do Paciente. Assistência Farmacêutica. Atenção Primária à Saúde. Pesquisa sobre Serviços de Saúde. Sistema Único de Saúde
topic Patient Satisfaction. Pharmaceutical Services. Primary Health Care. Health Services Research. Unified Health System
Satisfação do Paciente. Assistência Farmacêutica. Atenção Primária à Saúde. Pesquisa sobre Serviços de Saúde. Sistema Único de Saúde
description OBJECTIVE: To evaluate patient satisfaction with pharmaceutical services in Brazilian primary health care. METHODS: This is a cross-sectional, exploratory, and evaluative study on a representative sample from the five Brazilian geopolitical regions resulting from the Pesquisa Nacional sobre Acesso, Utilização e Promoção do Uso Racional de Medicamentos – Serviços, 2015 (PNAUM – National Survey on Access, Use and Promotion of Rational Use of Medicines – Services, 2015). The outcome was the patient’s satisfaction, obtained using the item response theory. Associations were tested using Pearson’s Chi-square test with sociodemographic and health variables, and multiple logistic regression analyses were carried out. The Hosmer-Lemeshow test was used to verify the adequacy of the final model. Logistic regression results were presented as odds ratio. RESULTS: The overall percentage of patients satisfied with these services was 58.4% (95%CI 54.4-62.3). The “opportunity/convenience” aspect had the lowest satisfaction percentage (49.5%; 95%CI 46.4-52.6) and “interpersonal aspects,” the highest percentage (90.5%; 95%CI 88.9-91.8), significantly higher than other aspects. Sex, age group, limitations due to disease, and self-perception of health remained associated in the final multiple logistic model regarding general satisfaction. CONCLUSIONS: Most of the interviewed users were satisfied with pharmaceutical services in Brazilian cities, and the satisfaction with the customer’s service was determinant in the patient’s overall satisfaction
publishDate 2017
dc.date.none.fl_str_mv 2017-09-22
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
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status_str publishedVersion
dc.identifier.uri.fl_str_mv https://www.revistas.usp.br/rsp/article/view/139776
10.11606/S1518-8787.2017051007145
url https://www.revistas.usp.br/rsp/article/view/139776
identifier_str_mv 10.11606/S1518-8787.2017051007145
dc.language.iso.fl_str_mv eng
por
language eng
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dc.relation.none.fl_str_mv https://www.revistas.usp.br/rsp/article/view/139776/135055
https://www.revistas.usp.br/rsp/article/view/139776/135056
https://www.revistas.usp.br/rsp/article/view/139776/148272
dc.rights.driver.fl_str_mv Copyright (c) 2017 Revista de Saúde Pública
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2017 Revista de Saúde Pública
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
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dc.publisher.none.fl_str_mv Universidade de São Paulo. Faculdade de Saúde Pública
publisher.none.fl_str_mv Universidade de São Paulo. Faculdade de Saúde Pública
dc.source.none.fl_str_mv Revista de Saúde Pública; Vol. 51 (2017): Suplemento 2; 21s
Revista de Saúde Pública; Vol. 51 (2017): Suplemento 2; 21s
Revista de Saúde Pública; v. 51 (2017): Suplemento 2; 21s
1518-8787
0034-8910
reponame:Revista de Saúde Pública
instname:Universidade de São Paulo (USP)
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instname_str Universidade de São Paulo (USP)
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reponame_str Revista de Saúde Pública
collection Revista de Saúde Pública
repository.name.fl_str_mv Revista de Saúde Pública - Universidade de São Paulo (USP)
repository.mail.fl_str_mv revsp@org.usp.br||revsp1@usp.br
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