Evidence of co-production in public service provision: the case of the administrative arbitration centre in Portugal
Autor(a) principal: | |
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Data de Publicação: | 2016 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Revista de Administração (São Paulo) |
Texto Completo: | http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0080-21072016000400355 |
Resumo: | Abstract Co-production includes all actions where citizens assist, as volunteers, in the provision of services by public agencies in order to increase the efficiency and efficacy of the public services provided. This practice, known as co-production, is being adopted by governments in the resolution of conflicts, particularly those regarding administrative and fiscal matters. However, is co-production a more efficient and effective way of settling disputes in administrative and tax areas than the traditional administrative model? And why? In Portugal, the Administrative Arbitration Centre was created in 2009 with the aim of resolving disputes between public administration and taxpayers/service users by means of co-production. The available data support the thesis that efficiency and efficacy are higher under the co-production model. Nevertheless, users are not totally satisfied since the costs associated with the use of this service provision model are also higher. |
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Revista de Administração (São Paulo) |
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Evidence of co-production in public service provision: the case of the administrative arbitration centre in PortugalCo-productionPublic servicesEfficiencyEffectivenessPortugalAbstract Co-production includes all actions where citizens assist, as volunteers, in the provision of services by public agencies in order to increase the efficiency and efficacy of the public services provided. This practice, known as co-production, is being adopted by governments in the resolution of conflicts, particularly those regarding administrative and fiscal matters. However, is co-production a more efficient and effective way of settling disputes in administrative and tax areas than the traditional administrative model? And why? In Portugal, the Administrative Arbitration Centre was created in 2009 with the aim of resolving disputes between public administration and taxpayers/service users by means of co-production. The available data support the thesis that efficiency and efficacy are higher under the co-production model. Nevertheless, users are not totally satisfied since the costs associated with the use of this service provision model are also higher.Departamento de Administração da Faculdade de Economia, Administração e Contabilidade da Universidade de São Paulo2016-12-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S0080-21072016000400355Revista de Administração (São Paulo) v.51 n.4 2016reponame:Revista de Administração (São Paulo)instname:Universidade de São Paulo (USP)instacron:USP10.1016/j.rausp.2016.07.007info:eu-repo/semantics/openAccessSilvestre,Hugo ConsciênciaCatarino,João RicardoAraújo,Joaquim Filipe Ferraz Esteves deeng2016-10-10T00:00:00Zoai:scielo:S0080-21072016000400355Revistahttp://rausp.usp.br/PUBhttps://old.scielo.br/oai/scielo-oai.phprausp@usp.br||reinhard@usp.br1984-61420080-2107opendoar:2016-10-10T00:00Revista de Administração (São Paulo) - Universidade de São Paulo (USP)false |
dc.title.none.fl_str_mv |
Evidence of co-production in public service provision: the case of the administrative arbitration centre in Portugal |
title |
Evidence of co-production in public service provision: the case of the administrative arbitration centre in Portugal |
spellingShingle |
Evidence of co-production in public service provision: the case of the administrative arbitration centre in Portugal Silvestre,Hugo Consciência Co-production Public services Efficiency Effectiveness Portugal |
title_short |
Evidence of co-production in public service provision: the case of the administrative arbitration centre in Portugal |
title_full |
Evidence of co-production in public service provision: the case of the administrative arbitration centre in Portugal |
title_fullStr |
Evidence of co-production in public service provision: the case of the administrative arbitration centre in Portugal |
title_full_unstemmed |
Evidence of co-production in public service provision: the case of the administrative arbitration centre in Portugal |
title_sort |
Evidence of co-production in public service provision: the case of the administrative arbitration centre in Portugal |
author |
Silvestre,Hugo Consciência |
author_facet |
Silvestre,Hugo Consciência Catarino,João Ricardo Araújo,Joaquim Filipe Ferraz Esteves de |
author_role |
author |
author2 |
Catarino,João Ricardo Araújo,Joaquim Filipe Ferraz Esteves de |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Silvestre,Hugo Consciência Catarino,João Ricardo Araújo,Joaquim Filipe Ferraz Esteves de |
dc.subject.por.fl_str_mv |
Co-production Public services Efficiency Effectiveness Portugal |
topic |
Co-production Public services Efficiency Effectiveness Portugal |
description |
Abstract Co-production includes all actions where citizens assist, as volunteers, in the provision of services by public agencies in order to increase the efficiency and efficacy of the public services provided. This practice, known as co-production, is being adopted by governments in the resolution of conflicts, particularly those regarding administrative and fiscal matters. However, is co-production a more efficient and effective way of settling disputes in administrative and tax areas than the traditional administrative model? And why? In Portugal, the Administrative Arbitration Centre was created in 2009 with the aim of resolving disputes between public administration and taxpayers/service users by means of co-production. The available data support the thesis that efficiency and efficacy are higher under the co-production model. Nevertheless, users are not totally satisfied since the costs associated with the use of this service provision model are also higher. |
publishDate |
2016 |
dc.date.none.fl_str_mv |
2016-12-01 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0080-21072016000400355 |
url |
http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0080-21072016000400355 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
10.1016/j.rausp.2016.07.007 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
text/html |
dc.publisher.none.fl_str_mv |
Departamento de Administração da Faculdade de Economia, Administração e Contabilidade da Universidade de São Paulo |
publisher.none.fl_str_mv |
Departamento de Administração da Faculdade de Economia, Administração e Contabilidade da Universidade de São Paulo |
dc.source.none.fl_str_mv |
Revista de Administração (São Paulo) v.51 n.4 2016 reponame:Revista de Administração (São Paulo) instname:Universidade de São Paulo (USP) instacron:USP |
instname_str |
Universidade de São Paulo (USP) |
instacron_str |
USP |
institution |
USP |
reponame_str |
Revista de Administração (São Paulo) |
collection |
Revista de Administração (São Paulo) |
repository.name.fl_str_mv |
Revista de Administração (São Paulo) - Universidade de São Paulo (USP) |
repository.mail.fl_str_mv |
rausp@usp.br||reinhard@usp.br |
_version_ |
1748936717233029120 |