Reverse logistics performance measures: a survey of Brazilian companies
Autor(a) principal: | |
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Data de Publicação: | 2020 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Brazilian Journal of Operations & Production Management (Online) |
Texto Completo: | https://bjopm.org.br/bjopm/article/view/861 |
Resumo: | Goal: The purpose of this research was to determine the most frequently used performance measures for the evaluation of reverse logistics in Brazilian companies. Furthermore, we sought to verify whether a correlation exists between certain performance measure dimensions (cost, asset management, customer service, and productivity), company size (micro, small, medium, and large), and their sectors of the economy. Design/Methodology/Approach: A survey of 125 Brazilian companies from different industrial sectors was conducted. Hypothesis testing allows carrying out inferences about population parameters, and the results indicate the acceptance or rejection of the hypothesis formulated. Results: This study presents a list of measures for the assessment of reverse logistics in different industrial segments, evidencing the major performance measures used. According to statistical analysis, large-sized companies are those that most frequently adopt performance measures to assess reverse logistics in Brazil. However, no correlation was verified between the performance measure dimensions evaluated and the sectors of the economy. Limitations of investigation: This study could not conclude about the maturity level of performance measurement in the investigated companies. The results presented are the first step towards reverse logistics performance measurement and more complementary studies are necessary. Practical implications: This paper presents a list of performance measures for reverse logistics assessment. This information could support decision making as it provides a possibility of analyzing the choice of the best measures. Originality/value: The main contribution of this paper is related to the scarcity of reverse logistics metrics in the literature. As an exploratory study, it could be used to improve the reverse logistics performance measurement studies and practice. |
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Brazilian Journal of Operations & Production Management (Online) |
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Reverse logistics performance measures: a survey of Brazilian companiesperformance measures, reverse logistics metrics, surveyGoal: The purpose of this research was to determine the most frequently used performance measures for the evaluation of reverse logistics in Brazilian companies. Furthermore, we sought to verify whether a correlation exists between certain performance measure dimensions (cost, asset management, customer service, and productivity), company size (micro, small, medium, and large), and their sectors of the economy. Design/Methodology/Approach: A survey of 125 Brazilian companies from different industrial sectors was conducted. Hypothesis testing allows carrying out inferences about population parameters, and the results indicate the acceptance or rejection of the hypothesis formulated. Results: This study presents a list of measures for the assessment of reverse logistics in different industrial segments, evidencing the major performance measures used. According to statistical analysis, large-sized companies are those that most frequently adopt performance measures to assess reverse logistics in Brazil. However, no correlation was verified between the performance measure dimensions evaluated and the sectors of the economy. Limitations of investigation: This study could not conclude about the maturity level of performance measurement in the investigated companies. The results presented are the first step towards reverse logistics performance measurement and more complementary studies are necessary. Practical implications: This paper presents a list of performance measures for reverse logistics assessment. This information could support decision making as it provides a possibility of analyzing the choice of the best measures. Originality/value: The main contribution of this paper is related to the scarcity of reverse logistics metrics in the literature. As an exploratory study, it could be used to improve the reverse logistics performance measurement studies and practice.Brazilian Association for Industrial Engineering and Operations Management (ABEPRO)2020-06-18info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionResearch paperapplication/pdfhttps://bjopm.org.br/bjopm/article/view/86110.14488/BJOPM.2020.018Brazilian Journal of Operations & Production Management; Vol. 17 No. 2 (2020): June, 2020; 1-182237-8960reponame:Brazilian Journal of Operations & Production Management (Online)instname:Associação Brasileira de Engenharia de Produção (ABEPRO)instacron:ABEPROenghttps://bjopm.org.br/bjopm/article/view/861/934Copyright (c) 2020 Gisele de Lorena Diniz Chaves, Dra, Naiara Tomazelli Giuriatto, Karine Araujo Ferreirainfo:eu-repo/semantics/openAccessChaves, Gisele de Lorena DinizGiuriatto, Naiara TomazelliFerreira, Karine Araujo2020-06-19T11:38:37Zoai:ojs.bjopm.org.br:article/861Revistahttps://bjopm.org.br/bjopmONGhttps://bjopm.org.br/bjopm/oaibjopm.journal@gmail.com2237-89601679-8171opendoar:2023-03-13T09:45:23.259614Brazilian Journal of Operations & Production Management (Online) - Associação Brasileira de Engenharia de Produção (ABEPRO)false |
dc.title.none.fl_str_mv |
Reverse logistics performance measures: a survey of Brazilian companies |
title |
Reverse logistics performance measures: a survey of Brazilian companies |
spellingShingle |
Reverse logistics performance measures: a survey of Brazilian companies Chaves, Gisele de Lorena Diniz performance measures, reverse logistics metrics, survey |
title_short |
Reverse logistics performance measures: a survey of Brazilian companies |
title_full |
Reverse logistics performance measures: a survey of Brazilian companies |
title_fullStr |
Reverse logistics performance measures: a survey of Brazilian companies |
title_full_unstemmed |
Reverse logistics performance measures: a survey of Brazilian companies |
title_sort |
Reverse logistics performance measures: a survey of Brazilian companies |
author |
Chaves, Gisele de Lorena Diniz |
author_facet |
Chaves, Gisele de Lorena Diniz Giuriatto, Naiara Tomazelli Ferreira, Karine Araujo |
author_role |
author |
author2 |
Giuriatto, Naiara Tomazelli Ferreira, Karine Araujo |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Chaves, Gisele de Lorena Diniz Giuriatto, Naiara Tomazelli Ferreira, Karine Araujo |
dc.subject.por.fl_str_mv |
performance measures, reverse logistics metrics, survey |
topic |
performance measures, reverse logistics metrics, survey |
description |
Goal: The purpose of this research was to determine the most frequently used performance measures for the evaluation of reverse logistics in Brazilian companies. Furthermore, we sought to verify whether a correlation exists between certain performance measure dimensions (cost, asset management, customer service, and productivity), company size (micro, small, medium, and large), and their sectors of the economy. Design/Methodology/Approach: A survey of 125 Brazilian companies from different industrial sectors was conducted. Hypothesis testing allows carrying out inferences about population parameters, and the results indicate the acceptance or rejection of the hypothesis formulated. Results: This study presents a list of measures for the assessment of reverse logistics in different industrial segments, evidencing the major performance measures used. According to statistical analysis, large-sized companies are those that most frequently adopt performance measures to assess reverse logistics in Brazil. However, no correlation was verified between the performance measure dimensions evaluated and the sectors of the economy. Limitations of investigation: This study could not conclude about the maturity level of performance measurement in the investigated companies. The results presented are the first step towards reverse logistics performance measurement and more complementary studies are necessary. Practical implications: This paper presents a list of performance measures for reverse logistics assessment. This information could support decision making as it provides a possibility of analyzing the choice of the best measures. Originality/value: The main contribution of this paper is related to the scarcity of reverse logistics metrics in the literature. As an exploratory study, it could be used to improve the reverse logistics performance measurement studies and practice. |
publishDate |
2020 |
dc.date.none.fl_str_mv |
2020-06-18 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Research paper |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://bjopm.org.br/bjopm/article/view/861 10.14488/BJOPM.2020.018 |
url |
https://bjopm.org.br/bjopm/article/view/861 |
identifier_str_mv |
10.14488/BJOPM.2020.018 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
https://bjopm.org.br/bjopm/article/view/861/934 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Brazilian Association for Industrial Engineering and Operations Management (ABEPRO) |
publisher.none.fl_str_mv |
Brazilian Association for Industrial Engineering and Operations Management (ABEPRO) |
dc.source.none.fl_str_mv |
Brazilian Journal of Operations & Production Management; Vol. 17 No. 2 (2020): June, 2020; 1-18 2237-8960 reponame:Brazilian Journal of Operations & Production Management (Online) instname:Associação Brasileira de Engenharia de Produção (ABEPRO) instacron:ABEPRO |
instname_str |
Associação Brasileira de Engenharia de Produção (ABEPRO) |
instacron_str |
ABEPRO |
institution |
ABEPRO |
reponame_str |
Brazilian Journal of Operations & Production Management (Online) |
collection |
Brazilian Journal of Operations & Production Management (Online) |
repository.name.fl_str_mv |
Brazilian Journal of Operations & Production Management (Online) - Associação Brasileira de Engenharia de Produção (ABEPRO) |
repository.mail.fl_str_mv |
bjopm.journal@gmail.com |
_version_ |
1797051461442469888 |