Economic incentives or communication: How different are their effects on trust
Autor(a) principal: | |
---|---|
Data de Publicação: | 2016 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | BAR - Brazilian Administration Review |
Texto Completo: | https://bar.anpad.org.br/index.php/bar/article/view/304 |
Resumo: | This study investigates the effects of economic incentives and communication on the cognitive and behavioral responses after an alleged trust violation. We argue that these responses depend on the type of solution used to foster cooperation between agents. On the cognitive level, we compare the effects that structural (economic incentives) and motivational (communication) solutions exert on trusting beliefs and trusting intentions after an adverse event. On the behavioral level, we compare these effects on the willingness to bear risk. Our experiment shows that, after a negative event, relationships wherein communication is used to foster cooperation are associated to greater external causal attribution, greater perceived benevolence/integrity, and greater willingness to reconcile and to accept risks related to other's behavior. These findings suggest that relationships based on motivational solutions are more resilient to negative events than ones based on structural solutions. |
id |
ANPAD-1_fc32d754e887b552ed4b7dffe2023c63 |
---|---|
oai_identifier_str |
oai:ojs3.bar.anpad.org.br:article/304 |
network_acronym_str |
ANPAD-1 |
network_name_str |
BAR - Brazilian Administration Review |
repository_id_str |
|
spelling |
Economic incentives or communication: How different are their effects on trusttrust violationcommunicationeconomic incentivestrustworthinesstrustThis study investigates the effects of economic incentives and communication on the cognitive and behavioral responses after an alleged trust violation. We argue that these responses depend on the type of solution used to foster cooperation between agents. On the cognitive level, we compare the effects that structural (economic incentives) and motivational (communication) solutions exert on trusting beliefs and trusting intentions after an adverse event. On the behavioral level, we compare these effects on the willingness to bear risk. Our experiment shows that, after a negative event, relationships wherein communication is used to foster cooperation are associated to greater external causal attribution, greater perceived benevolence/integrity, and greater willingness to reconcile and to accept risks related to other's behavior. These findings suggest that relationships based on motivational solutions are more resilient to negative events than ones based on structural solutions.ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração2016-10-21info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://bar.anpad.org.br/index.php/bar/article/view/30410.1590/1807-7692bar2016160032Brazilian Administration Review; Vol. 13 No. 3 (2016): Jul/Sep - 2016; e1600321807-7692reponame:BAR - Brazilian Administration Reviewinstname:Associação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD)instacron:ANPADenghttps://bar.anpad.org.br/index.php/bar/article/view/304/310Copyright (c) 2019 Brazilian Administration Reviewhttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessIwai, TatianaAzevedo, Paulo Furquim de2019-09-23T02:17:18Zoai:ojs3.bar.anpad.org.br:article/304Revistahttps://bar.anpad.org.br/index.php/bar/PUBhttps://bar.anpad.org.br/index.php/bar/oaibar-eic@anpad.org.br || bar@anpad.org.br1807-76921807-7692opendoar:2019-09-23T02:17:18BAR - Brazilian Administration Review - Associação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD)false |
dc.title.none.fl_str_mv |
Economic incentives or communication: How different are their effects on trust |
title |
Economic incentives or communication: How different are their effects on trust |
spellingShingle |
Economic incentives or communication: How different are their effects on trust Iwai, Tatiana trust violation communication economic incentives trustworthiness trust |
title_short |
Economic incentives or communication: How different are their effects on trust |
title_full |
Economic incentives or communication: How different are their effects on trust |
title_fullStr |
Economic incentives or communication: How different are their effects on trust |
title_full_unstemmed |
Economic incentives or communication: How different are their effects on trust |
title_sort |
Economic incentives or communication: How different are their effects on trust |
author |
Iwai, Tatiana |
author_facet |
Iwai, Tatiana Azevedo, Paulo Furquim de |
author_role |
author |
author2 |
Azevedo, Paulo Furquim de |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Iwai, Tatiana Azevedo, Paulo Furquim de |
dc.subject.por.fl_str_mv |
trust violation communication economic incentives trustworthiness trust |
topic |
trust violation communication economic incentives trustworthiness trust |
description |
This study investigates the effects of economic incentives and communication on the cognitive and behavioral responses after an alleged trust violation. We argue that these responses depend on the type of solution used to foster cooperation between agents. On the cognitive level, we compare the effects that structural (economic incentives) and motivational (communication) solutions exert on trusting beliefs and trusting intentions after an adverse event. On the behavioral level, we compare these effects on the willingness to bear risk. Our experiment shows that, after a negative event, relationships wherein communication is used to foster cooperation are associated to greater external causal attribution, greater perceived benevolence/integrity, and greater willingness to reconcile and to accept risks related to other's behavior. These findings suggest that relationships based on motivational solutions are more resilient to negative events than ones based on structural solutions. |
publishDate |
2016 |
dc.date.none.fl_str_mv |
2016-10-21 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://bar.anpad.org.br/index.php/bar/article/view/304 10.1590/1807-7692bar2016160032 |
url |
https://bar.anpad.org.br/index.php/bar/article/view/304 |
identifier_str_mv |
10.1590/1807-7692bar2016160032 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
https://bar.anpad.org.br/index.php/bar/article/view/304/310 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2019 Brazilian Administration Review https://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2019 Brazilian Administration Review https://creativecommons.org/licenses/by/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração |
publisher.none.fl_str_mv |
ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração |
dc.source.none.fl_str_mv |
Brazilian Administration Review; Vol. 13 No. 3 (2016): Jul/Sep - 2016; e160032 1807-7692 reponame:BAR - Brazilian Administration Review instname:Associação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD) instacron:ANPAD |
instname_str |
Associação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD) |
instacron_str |
ANPAD |
institution |
ANPAD |
reponame_str |
BAR - Brazilian Administration Review |
collection |
BAR - Brazilian Administration Review |
repository.name.fl_str_mv |
BAR - Brazilian Administration Review - Associação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD) |
repository.mail.fl_str_mv |
bar-eic@anpad.org.br || bar@anpad.org.br |
_version_ |
1822147381154545664 |