Efficiency Losses in Healthcare Organizations Caused by Lack of Interpersonal Relationships
Autor(a) principal: | |
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Data de Publicação: | 2019 |
Outros Autores: | , , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | RAC. Revista de Administração Contemporânea (Online) |
Texto Completo: | http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1415-65552019000200207 |
Resumo: | Abstract Despite all quality management and integration literature prescriptions to implement strategies for a better organizational performance, healthcare organizations support a model that is inefficient, expensive, and unsustainable over time. This work aims to examine the interpersonal relationships in three large hospitals located in Southern Brazil and its relation with organizational efficiency. Through a qualitative and explanatory research, semi-structured interviews were applied to 32 professionals, in addition to a document analysis. The data analysis shows that integration occurs at the formal leadership level only in one of the organizations and does not involve the medical and operational professionals. Quality management seems not to be fully incorporated into care routines, and are related to efficiency losses. This scenario is probably related to the lack of integration among the professionals and the consolidation of trust, leadership, and communication. |
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Efficiency Losses in Healthcare Organizations Caused by Lack of Interpersonal Relationshipsquality managementefficiencyhospitalinterpersonal relationshipsAbstract Despite all quality management and integration literature prescriptions to implement strategies for a better organizational performance, healthcare organizations support a model that is inefficient, expensive, and unsustainable over time. This work aims to examine the interpersonal relationships in three large hospitals located in Southern Brazil and its relation with organizational efficiency. Through a qualitative and explanatory research, semi-structured interviews were applied to 32 professionals, in addition to a document analysis. The data analysis shows that integration occurs at the formal leadership level only in one of the organizations and does not involve the medical and operational professionals. Quality management seems not to be fully incorporated into care routines, and are related to efficiency losses. This scenario is probably related to the lack of integration among the professionals and the consolidation of trust, leadership, and communication.Associação Nacional de Pós-Graduação e Pesquisa em Administração2019-03-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S1415-65552019000200207Revista de Administração Contemporânea v.23 n.2 2019reponame:RAC. Revista de Administração Contemporânea (Online)instname:Associação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD)instacron:ANPAD10.1590/1982-7849rac2019170396info:eu-repo/semantics/openAccessMigowski,Sérgio AlmeidaGavronski,IuriLibânio,Cláudia de SouzaMigowski,Eliana RustickDuarte,Francisco Diaseng2019-04-12T00:00:00Zoai:scielo:S1415-65552019000200207Revistahttps://rac.anpad.org.br/index.php/racONGhttps://rac.anpad.org.br/index.php/rac/oairac@anpad.org.br1982-78491415-6555opendoar:2019-04-12T00:00RAC. Revista de Administração Contemporânea (Online) - Associação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD)false |
dc.title.none.fl_str_mv |
Efficiency Losses in Healthcare Organizations Caused by Lack of Interpersonal Relationships |
title |
Efficiency Losses in Healthcare Organizations Caused by Lack of Interpersonal Relationships |
spellingShingle |
Efficiency Losses in Healthcare Organizations Caused by Lack of Interpersonal Relationships Migowski,Sérgio Almeida quality management efficiency hospital interpersonal relationships |
title_short |
Efficiency Losses in Healthcare Organizations Caused by Lack of Interpersonal Relationships |
title_full |
Efficiency Losses in Healthcare Organizations Caused by Lack of Interpersonal Relationships |
title_fullStr |
Efficiency Losses in Healthcare Organizations Caused by Lack of Interpersonal Relationships |
title_full_unstemmed |
Efficiency Losses in Healthcare Organizations Caused by Lack of Interpersonal Relationships |
title_sort |
Efficiency Losses in Healthcare Organizations Caused by Lack of Interpersonal Relationships |
author |
Migowski,Sérgio Almeida |
author_facet |
Migowski,Sérgio Almeida Gavronski,Iuri Libânio,Cláudia de Souza Migowski,Eliana Rustick Duarte,Francisco Dias |
author_role |
author |
author2 |
Gavronski,Iuri Libânio,Cláudia de Souza Migowski,Eliana Rustick Duarte,Francisco Dias |
author2_role |
author author author author |
dc.contributor.author.fl_str_mv |
Migowski,Sérgio Almeida Gavronski,Iuri Libânio,Cláudia de Souza Migowski,Eliana Rustick Duarte,Francisco Dias |
dc.subject.por.fl_str_mv |
quality management efficiency hospital interpersonal relationships |
topic |
quality management efficiency hospital interpersonal relationships |
description |
Abstract Despite all quality management and integration literature prescriptions to implement strategies for a better organizational performance, healthcare organizations support a model that is inefficient, expensive, and unsustainable over time. This work aims to examine the interpersonal relationships in three large hospitals located in Southern Brazil and its relation with organizational efficiency. Through a qualitative and explanatory research, semi-structured interviews were applied to 32 professionals, in addition to a document analysis. The data analysis shows that integration occurs at the formal leadership level only in one of the organizations and does not involve the medical and operational professionals. Quality management seems not to be fully incorporated into care routines, and are related to efficiency losses. This scenario is probably related to the lack of integration among the professionals and the consolidation of trust, leadership, and communication. |
publishDate |
2019 |
dc.date.none.fl_str_mv |
2019-03-01 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1415-65552019000200207 |
url |
http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1415-65552019000200207 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
10.1590/1982-7849rac2019170396 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
text/html |
dc.publisher.none.fl_str_mv |
Associação Nacional de Pós-Graduação e Pesquisa em Administração |
publisher.none.fl_str_mv |
Associação Nacional de Pós-Graduação e Pesquisa em Administração |
dc.source.none.fl_str_mv |
Revista de Administração Contemporânea v.23 n.2 2019 reponame:RAC. Revista de Administração Contemporânea (Online) instname:Associação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD) instacron:ANPAD |
instname_str |
Associação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD) |
instacron_str |
ANPAD |
institution |
ANPAD |
reponame_str |
RAC. Revista de Administração Contemporânea (Online) |
collection |
RAC. Revista de Administração Contemporânea (Online) |
repository.name.fl_str_mv |
RAC. Revista de Administração Contemporânea (Online) - Associação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD) |
repository.mail.fl_str_mv |
rac@anpad.org.br |
_version_ |
1754209053662248960 |