Efficiency Losses in Healthcare Organizations Caused by Lack of Interpersonal Relationships

Detalhes bibliográficos
Autor(a) principal: Migowski,Sérgio Almeida
Data de Publicação: 2019
Outros Autores: Gavronski,Iuri, Libânio,Cláudia de Souza, Migowski,Eliana Rustick, Duarte,Francisco Dias
Tipo de documento: Artigo
Idioma: eng
Título da fonte: RAC. Revista de Administração Contemporânea (Online)
Texto Completo: http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1415-65552019000200207
Resumo: Abstract Despite all quality management and integration literature prescriptions to implement strategies for a better organizational performance, healthcare organizations support a model that is inefficient, expensive, and unsustainable over time. This work aims to examine the interpersonal relationships in three large hospitals located in Southern Brazil and its relation with organizational efficiency. Through a qualitative and explanatory research, semi-structured interviews were applied to 32 professionals, in addition to a document analysis. The data analysis shows that integration occurs at the formal leadership level only in one of the organizations and does not involve the medical and operational professionals. Quality management seems not to be fully incorporated into care routines, and are related to efficiency losses. This scenario is probably related to the lack of integration among the professionals and the consolidation of trust, leadership, and communication.
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spelling Efficiency Losses in Healthcare Organizations Caused by Lack of Interpersonal Relationshipsquality managementefficiencyhospitalinterpersonal relationshipsAbstract Despite all quality management and integration literature prescriptions to implement strategies for a better organizational performance, healthcare organizations support a model that is inefficient, expensive, and unsustainable over time. This work aims to examine the interpersonal relationships in three large hospitals located in Southern Brazil and its relation with organizational efficiency. Through a qualitative and explanatory research, semi-structured interviews were applied to 32 professionals, in addition to a document analysis. The data analysis shows that integration occurs at the formal leadership level only in one of the organizations and does not involve the medical and operational professionals. Quality management seems not to be fully incorporated into care routines, and are related to efficiency losses. This scenario is probably related to the lack of integration among the professionals and the consolidation of trust, leadership, and communication.Associação Nacional de Pós-Graduação e Pesquisa em Administração2019-03-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S1415-65552019000200207Revista de Administração Contemporânea v.23 n.2 2019reponame:RAC. Revista de Administração Contemporânea (Online)instname:Associação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD)instacron:ANPAD10.1590/1982-7849rac2019170396info:eu-repo/semantics/openAccessMigowski,Sérgio AlmeidaGavronski,IuriLibânio,Cláudia de SouzaMigowski,Eliana RustickDuarte,Francisco Diaseng2019-04-12T00:00:00Zoai:scielo:S1415-65552019000200207Revistahttps://rac.anpad.org.br/index.php/racONGhttps://rac.anpad.org.br/index.php/rac/oairac@anpad.org.br1982-78491415-6555opendoar:2019-04-12T00:00RAC. Revista de Administração Contemporânea (Online) - Associação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD)false
dc.title.none.fl_str_mv Efficiency Losses in Healthcare Organizations Caused by Lack of Interpersonal Relationships
title Efficiency Losses in Healthcare Organizations Caused by Lack of Interpersonal Relationships
spellingShingle Efficiency Losses in Healthcare Organizations Caused by Lack of Interpersonal Relationships
Migowski,Sérgio Almeida
quality management
efficiency
hospital
interpersonal relationships
title_short Efficiency Losses in Healthcare Organizations Caused by Lack of Interpersonal Relationships
title_full Efficiency Losses in Healthcare Organizations Caused by Lack of Interpersonal Relationships
title_fullStr Efficiency Losses in Healthcare Organizations Caused by Lack of Interpersonal Relationships
title_full_unstemmed Efficiency Losses in Healthcare Organizations Caused by Lack of Interpersonal Relationships
title_sort Efficiency Losses in Healthcare Organizations Caused by Lack of Interpersonal Relationships
author Migowski,Sérgio Almeida
author_facet Migowski,Sérgio Almeida
Gavronski,Iuri
Libânio,Cláudia de Souza
Migowski,Eliana Rustick
Duarte,Francisco Dias
author_role author
author2 Gavronski,Iuri
Libânio,Cláudia de Souza
Migowski,Eliana Rustick
Duarte,Francisco Dias
author2_role author
author
author
author
dc.contributor.author.fl_str_mv Migowski,Sérgio Almeida
Gavronski,Iuri
Libânio,Cláudia de Souza
Migowski,Eliana Rustick
Duarte,Francisco Dias
dc.subject.por.fl_str_mv quality management
efficiency
hospital
interpersonal relationships
topic quality management
efficiency
hospital
interpersonal relationships
description Abstract Despite all quality management and integration literature prescriptions to implement strategies for a better organizational performance, healthcare organizations support a model that is inefficient, expensive, and unsustainable over time. This work aims to examine the interpersonal relationships in three large hospitals located in Southern Brazil and its relation with organizational efficiency. Through a qualitative and explanatory research, semi-structured interviews were applied to 32 professionals, in addition to a document analysis. The data analysis shows that integration occurs at the formal leadership level only in one of the organizations and does not involve the medical and operational professionals. Quality management seems not to be fully incorporated into care routines, and are related to efficiency losses. This scenario is probably related to the lack of integration among the professionals and the consolidation of trust, leadership, and communication.
publishDate 2019
dc.date.none.fl_str_mv 2019-03-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1415-65552019000200207
url http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1415-65552019000200207
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 10.1590/1982-7849rac2019170396
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv text/html
dc.publisher.none.fl_str_mv Associação Nacional de Pós-Graduação e Pesquisa em Administração
publisher.none.fl_str_mv Associação Nacional de Pós-Graduação e Pesquisa em Administração
dc.source.none.fl_str_mv Revista de Administração Contemporânea v.23 n.2 2019
reponame:RAC. Revista de Administração Contemporânea (Online)
instname:Associação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD)
instacron:ANPAD
instname_str Associação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD)
instacron_str ANPAD
institution ANPAD
reponame_str RAC. Revista de Administração Contemporânea (Online)
collection RAC. Revista de Administração Contemporânea (Online)
repository.name.fl_str_mv RAC. Revista de Administração Contemporânea (Online) - Associação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD)
repository.mail.fl_str_mv rac@anpad.org.br
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