Electronic Government services in Brazil: an analysis of impact factors on the citizen’s usage decision

• Autor(a) principal: Vargas, Luiz Claudio Mendes
• Data de Publicação: 2021
• Outros Autores: Macadar, Marie Anne, Wanke, Peter Fernandes, Antunes, Jorge Junio Moreira
• Tipo de documento: Artigo
• Idioma: por; eng
• Título da fonte: Cadernos EBAPE.BR
• Texto Completo: https://periodicos.fgv.br/cadernosebape/article/view/84348
• topic: Electronic Government; ICT Household; Logistic Regression; Gobierno electrónico; TIC Domicilios; Regresión logística; Governo eletrônico; TIC Domicílios; Regressão logística

This article focuses on factors that influence the use of electronic government services by citizens. The academic literature has promoted reflections on the influence of various factors and, therefore, this article aims to assess whether socio-demographic factors influence the Brazilian citizens’ decision to use Electronic Government services. This study adopted a quantitative methodological approach, using statistical tests and a logistic regression model, based on the microdata of the ICT Household 2019 survey, coordinated by the Regional Center of Studies for the Development of the Information Society (CETIC.br). The results indicate a significant influence of age, family income, activity condition, economic class, level of education, type of access device, and use of e-commerce services on the probability of using Electronic Government services by Brazilian citizens. The article contributes to a more comprehensive understanding of the factors that impact demand and aims to subsidize public managers’ discussions about these services’ implementation.