Influências na rotatividade voluntária de mão-de-obra de baixa qualificação: um estudo em postos de combustíveis

Detalhes bibliográficos
Autor(a) principal: Cruz, João Gabriel Magalhães
Data de Publicação: 2017
Tipo de documento: Dissertação
Idioma: por
Título da fonte: Repositório Institucional do FGV (FGV Repositório Digital)
Texto Completo: http://hdl.handle.net/10438/21994
Resumo: Purpose – This study investigates the aspects that influence the turnover of low-skilled labor, with the objective of researching employees and managers of fuel stations in the city of Rio de Janeiro. Design/Methodology – A qualitative approach was used through semistructured interviews and content analysis was used for data analysis. The data collection together with the theoretical reference were the basis for the creation of the analysis of the material collected in the research. After structuring the objects of analysis, one can obtain the results sought in this study. Findings – After data collection and analysis, the results showed that in areas such as human capital, referring to the training of the workforce, its practice is happening mainly in the informal sphere, which can generate negative consequences for the propagation of the experience obtained in work besides the difficulty of formatting a training model that is applicable to all environments where gas stations are present. In addition, problems of inattention and honesty were also raised during field research. Research limitations – The main limitation of this study is the regional scope, thus, the results obtained show the reality present in the fuel stations where the interviews were made. In addition, there is the difficulty of separating voluntary dismissal, when part of the will of the job, for involuntary dismissal, when incurring cost reduction by the company for various reasons. Pratical implications – From these results, there can be greater attention on the part of the human resources sectors for the better use of the employee besides the recycling of the necessary trainings. Social implications – The present study aims to address the reality of the lowskilled workforce in order to expose the difficulties present in this context so that managers and human resources professionals can organize their work practices.
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spelling Cruz, João Gabriel MagalhãesEscolas::EBAPESobral, FilipeLemos, Ana Heloísa da CostaRego, Marcos Lopez2018-04-12T19:18:04Z2018-04-12T19:18:04Z2017-11-23http://hdl.handle.net/10438/21994Purpose – This study investigates the aspects that influence the turnover of low-skilled labor, with the objective of researching employees and managers of fuel stations in the city of Rio de Janeiro. Design/Methodology – A qualitative approach was used through semistructured interviews and content analysis was used for data analysis. The data collection together with the theoretical reference were the basis for the creation of the analysis of the material collected in the research. After structuring the objects of analysis, one can obtain the results sought in this study. Findings – After data collection and analysis, the results showed that in areas such as human capital, referring to the training of the workforce, its practice is happening mainly in the informal sphere, which can generate negative consequences for the propagation of the experience obtained in work besides the difficulty of formatting a training model that is applicable to all environments where gas stations are present. In addition, problems of inattention and honesty were also raised during field research. Research limitations – The main limitation of this study is the regional scope, thus, the results obtained show the reality present in the fuel stations where the interviews were made. In addition, there is the difficulty of separating voluntary dismissal, when part of the will of the job, for involuntary dismissal, when incurring cost reduction by the company for various reasons. Pratical implications – From these results, there can be greater attention on the part of the human resources sectors for the better use of the employee besides the recycling of the necessary trainings. Social implications – The present study aims to address the reality of the lowskilled workforce in order to expose the difficulties present in this context so that managers and human resources professionals can organize their work practices.Objetivo - Este estudo investiga os aspectos que influenciam a rotatividade de mão de obra de baixa qualificação, tendo como objeto de pesquisa funcionários e administradores de postos de combustíveis na cidade do Rio de Janeiro. Metodologia - Foi utilizada abordagem qualitativa através de entrevistas semiestruturadas e para análise de dados foi utilizada a análise de conteúdo. A coleta de dados junto com o referencial teórico foram a base para criação da análise do material coletado na pesquisa. Após estruturação dos objetos da análise, pode-se obter os resultados buscados neste estudo Resultados - Após coleta e análise de dados, os resultados mostraram que em áreas como capital humano, referindo-se ao treinamento da mão de obra, tem sua prática acontecendo principalmente no âmbito informal, o que pode gerar consequências negativas para a propagação da experiência obtida no trabalho, além de dificuldade de formatação de um modelo de treinamento que seja aplicável a todos os ambientes em que postos de gasolina estejam presentes. Além disso, problemas de desatenção e honestidade também foram levantadas durante a pesquisa de campo. Limitações – A principal limitação deste estudo é o escopo regional, assim, os resultados obtidos mostram a realidade presente nos postos de combustíveis onde foram feitas as entrevistas. Além disso, há a dificuldade de separar a demissão voluntária, quando parte da vontade do emprego, para a demissão involuntária, quando incorre de redução de custos pela empresa por diversos motivos. Contribuições práticas – A partir destes resultados, pode-se haver maior atenção por parte dos setores de recursos humanos para o melhor aproveitamento do funcionário além da reciclagem dos treinamentos necessários. Contribuições sociais – O presente estudo visa abordar a realidade da mão de obra de baixa qualificação com objetivo de expor as dificuldades presentes neste contexto para que com isso, gestores e profissionais de recursos humanos consigam organizar suas práticas de trabalho. Originalidade – Este estudo adiciona ao contexto da rotatividade, um olhar sobre a mão de obra de baixa qualificação no cenário do Estado do Rio de Janeiro.porTurnoverHuman capitalProfessional qualificationUnskilled laborMotivationRotatividadeCapital humanoQualificação profissionalMão de obra de baixa qualificaçãoMotivaçãoAdministração de empresasMobilidade de mão-de-obraCapital humanoQualificações profissionaisMotivação no trabalhoInfluências na rotatividade voluntária de mão-de-obra de baixa qualificação: um estudo em postos de combustíveisinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisreponame:Repositório Institucional do FGV (FGV Repositório Digital)instname:Fundação Getulio Vargas (FGV)instacron:FGVinfo:eu-repo/semantics/openAccessTEXTDISSERTAÇÃO - 7.7.7 VERSÃO FINAL.pdf.txtDISSERTAÇÃO - 7.7.7 VERSÃO FINAL.pdf.txtExtracted 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dc.title.por.fl_str_mv Influências na rotatividade voluntária de mão-de-obra de baixa qualificação: um estudo em postos de combustíveis
title Influências na rotatividade voluntária de mão-de-obra de baixa qualificação: um estudo em postos de combustíveis
spellingShingle Influências na rotatividade voluntária de mão-de-obra de baixa qualificação: um estudo em postos de combustíveis
Cruz, João Gabriel Magalhães
Turnover
Human capital
Professional qualification
Unskilled labor
Motivation
Rotatividade
Capital humano
Qualificação profissional
Mão de obra de baixa qualificação
Motivação
Administração de empresas
Mobilidade de mão-de-obra
Capital humano
Qualificações profissionais
Motivação no trabalho
title_short Influências na rotatividade voluntária de mão-de-obra de baixa qualificação: um estudo em postos de combustíveis
title_full Influências na rotatividade voluntária de mão-de-obra de baixa qualificação: um estudo em postos de combustíveis
title_fullStr Influências na rotatividade voluntária de mão-de-obra de baixa qualificação: um estudo em postos de combustíveis
title_full_unstemmed Influências na rotatividade voluntária de mão-de-obra de baixa qualificação: um estudo em postos de combustíveis
title_sort Influências na rotatividade voluntária de mão-de-obra de baixa qualificação: um estudo em postos de combustíveis
author Cruz, João Gabriel Magalhães
author_facet Cruz, João Gabriel Magalhães
author_role author
dc.contributor.unidadefgv.por.fl_str_mv Escolas::EBAPE
dc.contributor.member.none.fl_str_mv Sobral, Filipe
Lemos, Ana Heloísa da Costa
dc.contributor.author.fl_str_mv Cruz, João Gabriel Magalhães
dc.contributor.advisor1.fl_str_mv Rego, Marcos Lopez
contributor_str_mv Rego, Marcos Lopez
dc.subject.eng.fl_str_mv Turnover
Human capital
Professional qualification
Unskilled labor
Motivation
topic Turnover
Human capital
Professional qualification
Unskilled labor
Motivation
Rotatividade
Capital humano
Qualificação profissional
Mão de obra de baixa qualificação
Motivação
Administração de empresas
Mobilidade de mão-de-obra
Capital humano
Qualificações profissionais
Motivação no trabalho
dc.subject.por.fl_str_mv Rotatividade
Capital humano
Qualificação profissional
Mão de obra de baixa qualificação
Motivação
dc.subject.area.por.fl_str_mv Administração de empresas
dc.subject.bibliodata.por.fl_str_mv Mobilidade de mão-de-obra
Capital humano
Qualificações profissionais
Motivação no trabalho
description Purpose – This study investigates the aspects that influence the turnover of low-skilled labor, with the objective of researching employees and managers of fuel stations in the city of Rio de Janeiro. Design/Methodology – A qualitative approach was used through semistructured interviews and content analysis was used for data analysis. The data collection together with the theoretical reference were the basis for the creation of the analysis of the material collected in the research. After structuring the objects of analysis, one can obtain the results sought in this study. Findings – After data collection and analysis, the results showed that in areas such as human capital, referring to the training of the workforce, its practice is happening mainly in the informal sphere, which can generate negative consequences for the propagation of the experience obtained in work besides the difficulty of formatting a training model that is applicable to all environments where gas stations are present. In addition, problems of inattention and honesty were also raised during field research. Research limitations – The main limitation of this study is the regional scope, thus, the results obtained show the reality present in the fuel stations where the interviews were made. In addition, there is the difficulty of separating voluntary dismissal, when part of the will of the job, for involuntary dismissal, when incurring cost reduction by the company for various reasons. Pratical implications – From these results, there can be greater attention on the part of the human resources sectors for the better use of the employee besides the recycling of the necessary trainings. Social implications – The present study aims to address the reality of the lowskilled workforce in order to expose the difficulties present in this context so that managers and human resources professionals can organize their work practices.
publishDate 2017
dc.date.issued.fl_str_mv 2017-11-23
dc.date.accessioned.fl_str_mv 2018-04-12T19:18:04Z
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