Identificação de fatores chaves para avaliação da excelência em gestão no Brasil: um ensaio do modelo PNQ
Autor(a) principal: | |
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Data de Publicação: | 2012 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Repositório Institucional do FGV (FGV Repositório Digital) |
Texto Completo: | http://hdl.handle.net/10438/9837 |
Resumo: | This paper evaluates the National Quality Award (PNQ), which role, according to the sponsor organization, is guiding the Excellence in Management in Brazil. The study investigates the 2011 PNQ´s excellence models’ texts, which combined with the academic literature review about the subject, supported the empirical study presented here. This research is based on different subject, perspective and methodology from previous studies found in scientific literature, so this research contributes to the identification of key components of management excellence, it is a scientific study from the perspective of the National Quality Award (PNQ), in a multivariate statistical approach, suggesting original academic and executive knowledge. Among the 409 respondent organizations, between October and November 2011 and January 2012, 262 of them have shown valid questionnaires. The sample is similar to the economic reality of Brazil in 2011, consisting of: 30% of the manufacturing sector and 70% of the service sector, similar to the composition of the Produto Interno Bruto index (PIB), according to the IBGE, in addition to having representatives from 21 segments, according to the magazine EXAME’s classification. The main result, 67,5% of management excellence in Brazil, can be explained by 06 key components: 1) performance indicators, 2) quick response to customers, 3) internal stimuli for results and excellence, 4) mitigation of negative impacts on the society, 5) social equity of the labor force and 6) market share, based on PNQ 2011, assessed by exploratory factor analysis. |
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Ramos, Enido Fabiano deEscolas::EAESPPignanelli, AlexandreCosta Neto, Pedro Luiz de OliveiraCsillag, João Mário2012-05-29T18:52:16Z2012-05-29T18:52:16Z2012-04-27RAMOS, Enido Fabiano de. Identificação de fatores chaves para avaliação da excelência em gestão no Brasil: um ensaio do modelo PNQ. Dissertação (Mestrado em Administração de Empresas) - FGV - Fundação Getúlio Vargas, São Paulo, 2012.http://hdl.handle.net/10438/9837This paper evaluates the National Quality Award (PNQ), which role, according to the sponsor organization, is guiding the Excellence in Management in Brazil. The study investigates the 2011 PNQ´s excellence models’ texts, which combined with the academic literature review about the subject, supported the empirical study presented here. This research is based on different subject, perspective and methodology from previous studies found in scientific literature, so this research contributes to the identification of key components of management excellence, it is a scientific study from the perspective of the National Quality Award (PNQ), in a multivariate statistical approach, suggesting original academic and executive knowledge. Among the 409 respondent organizations, between October and November 2011 and January 2012, 262 of them have shown valid questionnaires. The sample is similar to the economic reality of Brazil in 2011, consisting of: 30% of the manufacturing sector and 70% of the service sector, similar to the composition of the Produto Interno Bruto index (PIB), according to the IBGE, in addition to having representatives from 21 segments, according to the magazine EXAME’s classification. The main result, 67,5% of management excellence in Brazil, can be explained by 06 key components: 1) performance indicators, 2) quick response to customers, 3) internal stimuli for results and excellence, 4) mitigation of negative impacts on the society, 5) social equity of the labor force and 6) market share, based on PNQ 2011, assessed by exploratory factor analysis.Esta dissertação avalia o Prêmio Nacional da Qualidade (PNQ), cujo papel, segundo a entidade mantenedora, é nortear a Excelência em Gestão no Brasil. O estudo utiliza os textos do modelo de excelência PNQ 2011, que, aliado à revisão de literatura acadêmica sobre o tema, deu suporte ao estudo empírico aqui apresentado. Esta pesquisa baseia-se em tema, perspectiva e metodologia diferentes de estudos prévios encontrados na literatura científica, e contribui para a identificação de fatores chaves para a avaliação da excelência em gestão, um trabalho que exercita o Prêmio Nacional da Qualidade (PNQ), em uma abordagem estatística multivariada, com sugestão de novos conhecimentos acadêmico e executivo. Para as 409 organizações respondentes, entre outubro e novembro de 2011 e janeiro de 2012, 262 apresentaram questionários válidos. A amostra é semelhante à realidade econômica do Brasil em 2011, composta por: 30% do setor Industrial e 70% do setor de Serviços, igual à composição do Produto Interno Bruto (PIB), segundo o IBGE, além de contar com representantes dos 21 segmentos de atuação, conforme classificação da revista Exame. Como principal resultado, 67,5%% da avaliação da excelência em gestão no Brasil se aplica à seis fatores chaves: 1) indicadores de desempenho, 2) resposta ágil aos clientes, 3) estímulos internos para resultado e excelência, 4) mitigação de impactos negativos à sociedade, 5) equidade social da força de trabalho e 6) participação de mercado, baseado no PNQ 2011, avaliado pela análise fatorial exploratória.porExcelência em GestãoPrêmio Nacional de Qualidade (PNQ)Análise FatorialAdministração de empresasPrêmio Nacional da Qualidade (Brasil)Gestão da qualidade total - BrasilAdministração de empresas - BrasilEficiência organizacionalAnálise fatorialIdentificação de fatores chaves para avaliação da excelência em gestão no Brasil: um ensaio do modelo PNQinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisreponame:Repositório Institucional do FGV (FGV Repositório Digital)instname:Fundação Getulio Vargas 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|
dc.title.por.fl_str_mv |
Identificação de fatores chaves para avaliação da excelência em gestão no Brasil: um ensaio do modelo PNQ |
title |
Identificação de fatores chaves para avaliação da excelência em gestão no Brasil: um ensaio do modelo PNQ |
spellingShingle |
Identificação de fatores chaves para avaliação da excelência em gestão no Brasil: um ensaio do modelo PNQ Ramos, Enido Fabiano de Excelência em Gestão Prêmio Nacional de Qualidade (PNQ) Análise Fatorial Administração de empresas Prêmio Nacional da Qualidade (Brasil) Gestão da qualidade total - Brasil Administração de empresas - Brasil Eficiência organizacional Análise fatorial |
title_short |
Identificação de fatores chaves para avaliação da excelência em gestão no Brasil: um ensaio do modelo PNQ |
title_full |
Identificação de fatores chaves para avaliação da excelência em gestão no Brasil: um ensaio do modelo PNQ |
title_fullStr |
Identificação de fatores chaves para avaliação da excelência em gestão no Brasil: um ensaio do modelo PNQ |
title_full_unstemmed |
Identificação de fatores chaves para avaliação da excelência em gestão no Brasil: um ensaio do modelo PNQ |
title_sort |
Identificação de fatores chaves para avaliação da excelência em gestão no Brasil: um ensaio do modelo PNQ |
author |
Ramos, Enido Fabiano de |
author_facet |
Ramos, Enido Fabiano de |
author_role |
author |
dc.contributor.unidadefgv.por.fl_str_mv |
Escolas::EAESP |
dc.contributor.member.none.fl_str_mv |
Pignanelli, Alexandre Costa Neto, Pedro Luiz de Oliveira |
dc.contributor.author.fl_str_mv |
Ramos, Enido Fabiano de |
dc.contributor.advisor1.fl_str_mv |
Csillag, João Mário |
contributor_str_mv |
Csillag, João Mário |
dc.subject.por.fl_str_mv |
Excelência em Gestão Prêmio Nacional de Qualidade (PNQ) Análise Fatorial |
topic |
Excelência em Gestão Prêmio Nacional de Qualidade (PNQ) Análise Fatorial Administração de empresas Prêmio Nacional da Qualidade (Brasil) Gestão da qualidade total - Brasil Administração de empresas - Brasil Eficiência organizacional Análise fatorial |
dc.subject.area.por.fl_str_mv |
Administração de empresas |
dc.subject.bibliodata.por.fl_str_mv |
Prêmio Nacional da Qualidade (Brasil) Gestão da qualidade total - Brasil Administração de empresas - Brasil Eficiência organizacional Análise fatorial |
description |
This paper evaluates the National Quality Award (PNQ), which role, according to the sponsor organization, is guiding the Excellence in Management in Brazil. The study investigates the 2011 PNQ´s excellence models’ texts, which combined with the academic literature review about the subject, supported the empirical study presented here. This research is based on different subject, perspective and methodology from previous studies found in scientific literature, so this research contributes to the identification of key components of management excellence, it is a scientific study from the perspective of the National Quality Award (PNQ), in a multivariate statistical approach, suggesting original academic and executive knowledge. Among the 409 respondent organizations, between October and November 2011 and January 2012, 262 of them have shown valid questionnaires. The sample is similar to the economic reality of Brazil in 2011, consisting of: 30% of the manufacturing sector and 70% of the service sector, similar to the composition of the Produto Interno Bruto index (PIB), according to the IBGE, in addition to having representatives from 21 segments, according to the magazine EXAME’s classification. The main result, 67,5% of management excellence in Brazil, can be explained by 06 key components: 1) performance indicators, 2) quick response to customers, 3) internal stimuli for results and excellence, 4) mitigation of negative impacts on the society, 5) social equity of the labor force and 6) market share, based on PNQ 2011, assessed by exploratory factor analysis. |
publishDate |
2012 |
dc.date.accessioned.fl_str_mv |
2012-05-29T18:52:16Z |
dc.date.available.fl_str_mv |
2012-05-29T18:52:16Z |
dc.date.issued.fl_str_mv |
2012-04-27 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
RAMOS, Enido Fabiano de. Identificação de fatores chaves para avaliação da excelência em gestão no Brasil: um ensaio do modelo PNQ. Dissertação (Mestrado em Administração de Empresas) - FGV - Fundação Getúlio Vargas, São Paulo, 2012. |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10438/9837 |
identifier_str_mv |
RAMOS, Enido Fabiano de. Identificação de fatores chaves para avaliação da excelência em gestão no Brasil: um ensaio do modelo PNQ. Dissertação (Mestrado em Administração de Empresas) - FGV - Fundação Getúlio Vargas, São Paulo, 2012. |
url |
http://hdl.handle.net/10438/9837 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.source.none.fl_str_mv |
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Fundação Getulio Vargas (FGV) |
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FGV |
institution |
FGV |
reponame_str |
Repositório Institucional do FGV (FGV Repositório Digital) |
collection |
Repositório Institucional do FGV (FGV Repositório Digital) |
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https://repositorio.fgv.br/bitstreams/1027a196-599c-437f-85a3-e3b52da1eb39/download https://repositorio.fgv.br/bitstreams/bb2beefe-3ee6-45c2-8bd1-47b29d089ebf/download https://repositorio.fgv.br/bitstreams/0da6634a-3412-4075-903b-4718a0f629e3/download https://repositorio.fgv.br/bitstreams/7f6373ae-7449-42e8-83c7-13948242281e/download |
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bitstream.checksumAlgorithm.fl_str_mv |
MD5 MD5 MD5 MD5 |
repository.name.fl_str_mv |
Repositório Institucional do FGV (FGV Repositório Digital) - Fundação Getulio Vargas (FGV) |
repository.mail.fl_str_mv |
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