Governança de TI: o caso do m-government do estado de São Paulo
Autor(a) principal: | |
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Data de Publicação: | 2015 |
Tipo de documento: | Relatório |
Idioma: | por |
Título da fonte: | Repositório Institucional do FGV (FGV Repositório Digital) |
Texto Completo: | http://hdl.handle.net/10438/14242 |
Resumo: | This research has the goal of exploring how IT governance issue has implications on attending the citizen by means of public services enabled by mobile devices, known as mgovernment. It was studied the way agencies involved in application development to the citizen organize themselves, in terms of the legislation that defines their competencies as well as the dynamics of this development, by means of interviews with actors of relevant role in this scenario. It was also performed the governance analysis of m-government in the State, using a governance arrangements matrix. The conclusion was that the governance indicated by legislation, with policies emanated by a central agency, it is still in incipient stage, and meanwhile agencies practice m-government to accomplish goals specific to their responsibilities, indicating that there is a long way to reach the goal of a unique govern to a unique citizen |
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Andrade, Maurício Arantes deEscolas::EAESPCunha, Maria Alexandra Viegas Cortez da2015-11-19T16:32:22Z2015-11-19T16:32:22Z2015-10-30http://hdl.handle.net/10438/14242This research has the goal of exploring how IT governance issue has implications on attending the citizen by means of public services enabled by mobile devices, known as mgovernment. It was studied the way agencies involved in application development to the citizen organize themselves, in terms of the legislation that defines their competencies as well as the dynamics of this development, by means of interviews with actors of relevant role in this scenario. It was also performed the governance analysis of m-government in the State, using a governance arrangements matrix. The conclusion was that the governance indicated by legislation, with policies emanated by a central agency, it is still in incipient stage, and meanwhile agencies practice m-government to accomplish goals specific to their responsibilities, indicating that there is a long way to reach the goal of a unique govern to a unique citizenEste trabalho tem como objetivo explorar como a governança de TI tem implicações no atendimento ao cidadão por meio de serviços de governo disponibilizados em dispositivos móveis, conhecido como m-government. Foi estudada a forma como os órgãos envolvidos no desenvolvimento de aplicativos para o cidadão se organizam, tanto em termos da legislação que define suas competências quanto em termos da dinâmica deste desenvolvimento, por meio de entrevistas com atores de papel relevante neste cenário. Também foi realizada a análise da governança de m-government no Estado usando uma matriz de arranjos de governança. A conclusão foi que a governança que a legislação indica que se pretende para o Estado, como políticas emanadas de um órgão central, ainda está em estágio embrionário e que por enquanto as Secretarias e órgãos praticam m-government para atender objetivos que são específicos de suas pastas, indicando que há um longo caminho para se alcançar o objetivo de um governo único para um cidadão únicoporGovernancePublic administrationCitizens servicesState of São PauloM-governmentServiços ao cidadãoEstado de São PauloAdministração públicaGovernançaAdministração públicaGovernança de TI: o caso do m-government do estado de São Pauloinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/reportreponame:Repositório Institucional do FGV (FGV Repositório Digital)instname:Fundação Getulio Vargas (FGV)instacron:FGVinfo:eu-repo/semantics/openAccessORIGINALTrabalho Final MPGPP Maurício Arantes de Andrade Final.pdfTrabalho Final MPGPP Maurício Arantes de Andrade Final.pdfTrabalho de conclusão de 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|
dc.title.por.fl_str_mv |
Governança de TI: o caso do m-government do estado de São Paulo |
title |
Governança de TI: o caso do m-government do estado de São Paulo |
spellingShingle |
Governança de TI: o caso do m-government do estado de São Paulo Andrade, Maurício Arantes de Governance Public administration Citizens services State of São Paulo M-government Serviços ao cidadão Estado de São Paulo Administração pública Governança Administração pública |
title_short |
Governança de TI: o caso do m-government do estado de São Paulo |
title_full |
Governança de TI: o caso do m-government do estado de São Paulo |
title_fullStr |
Governança de TI: o caso do m-government do estado de São Paulo |
title_full_unstemmed |
Governança de TI: o caso do m-government do estado de São Paulo |
title_sort |
Governança de TI: o caso do m-government do estado de São Paulo |
author |
Andrade, Maurício Arantes de |
author_facet |
Andrade, Maurício Arantes de |
author_role |
author |
dc.contributor.unidadefgv.por.fl_str_mv |
Escolas::EAESP |
dc.contributor.author.fl_str_mv |
Andrade, Maurício Arantes de |
dc.contributor.advisor1.fl_str_mv |
Cunha, Maria Alexandra Viegas Cortez da |
contributor_str_mv |
Cunha, Maria Alexandra Viegas Cortez da |
dc.subject.eng.fl_str_mv |
Governance Public administration Citizens services State of São Paulo M-government |
topic |
Governance Public administration Citizens services State of São Paulo M-government Serviços ao cidadão Estado de São Paulo Administração pública Governança Administração pública |
dc.subject.por.fl_str_mv |
Serviços ao cidadão Estado de São Paulo |
dc.subject.area.por.fl_str_mv |
Administração pública |
dc.subject.bibliodata.por.fl_str_mv |
Governança Administração pública |
description |
This research has the goal of exploring how IT governance issue has implications on attending the citizen by means of public services enabled by mobile devices, known as mgovernment. It was studied the way agencies involved in application development to the citizen organize themselves, in terms of the legislation that defines their competencies as well as the dynamics of this development, by means of interviews with actors of relevant role in this scenario. It was also performed the governance analysis of m-government in the State, using a governance arrangements matrix. The conclusion was that the governance indicated by legislation, with policies emanated by a central agency, it is still in incipient stage, and meanwhile agencies practice m-government to accomplish goals specific to their responsibilities, indicating that there is a long way to reach the goal of a unique govern to a unique citizen |
publishDate |
2015 |
dc.date.accessioned.fl_str_mv |
2015-11-19T16:32:22Z |
dc.date.available.fl_str_mv |
2015-11-19T16:32:22Z |
dc.date.issued.fl_str_mv |
2015-10-30 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/report |
format |
report |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10438/14242 |
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http://hdl.handle.net/10438/14242 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.source.none.fl_str_mv |
reponame:Repositório Institucional do FGV (FGV Repositório Digital) instname:Fundação Getulio Vargas (FGV) instacron:FGV |
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FGV |
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Repositório Institucional do FGV (FGV Repositório Digital) |
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