Reflexos da implanta????o da metodologia do balanced scorecard na ??rea de recursos humanos de uma empresa do p??lo petroqu??mico
Autor(a) principal: | |
---|---|
Data de Publicação: | 2004 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Biblioteca Digital de Teses e Dissertações da Uninove |
Texto Completo: | https://bibliotecatede.uninove.br/handle/tede/950 |
Resumo: | The competition among companies is turning even closer and the programs of management to run them bring in their essences a high level of sophistication, demanding everybody in the companies an integration between areas and processes, high level of commitment and motivation in order to achieve continuous improvement. It has been demanded from the blue collars as well as from the white ones. In this scenery, the HR has been living continuous transformations searching for different tools to help the company to achieve its goals. The Balanced Scorecard is one running tool that with its indexes promotes the implementation of strategies approved by the organizations??? decision makers, assuring the actions from different areas, departments and sections to accomplish their roles that is contribute to the reaching of aims established by the organization. Through a case study methodology this work has the aim of analyzing the influences of Balanced Scorecard implementation in the HR, in a company of the petrochemical field. More specifically, it tries to study the performance of HR with the implementation of this system, investigating the HR employees and runners perspectives. The data were collected through questionnaires and interview with them. This study begins with the hypotheses that the HR in the company investigated got better performance after the implementation of the system Balanced Scorecard, according with the deposition of integrants. This research was carried out having as theoretical support mainly the studies of Kaplan; Norton (1997) and Ulrich (1998). |
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Lisondo, Hector Rafaelhttp://lattes.cnpq.br/8969774654742066Fran??a, Ana Cristina Limongihttp://lattes.cnpq.br/1863386276344238Moreira, Daniel Augustohttp://lattes.cnpq.br/4494297348992927http://lattes.cnpq.br/4571155527058049Fonseca, Antonio Carlos2015-04-27T16:59:15Z2004-05-20https://bibliotecatede.uninove.br/handle/tede/950The competition among companies is turning even closer and the programs of management to run them bring in their essences a high level of sophistication, demanding everybody in the companies an integration between areas and processes, high level of commitment and motivation in order to achieve continuous improvement. It has been demanded from the blue collars as well as from the white ones. In this scenery, the HR has been living continuous transformations searching for different tools to help the company to achieve its goals. The Balanced Scorecard is one running tool that with its indexes promotes the implementation of strategies approved by the organizations??? decision makers, assuring the actions from different areas, departments and sections to accomplish their roles that is contribute to the reaching of aims established by the organization. Through a case study methodology this work has the aim of analyzing the influences of Balanced Scorecard implementation in the HR, in a company of the petrochemical field. More specifically, it tries to study the performance of HR with the implementation of this system, investigating the HR employees and runners perspectives. The data were collected through questionnaires and interview with them. This study begins with the hypotheses that the HR in the company investigated got better performance after the implementation of the system Balanced Scorecard, according with the deposition of integrants. This research was carried out having as theoretical support mainly the studies of Kaplan; Norton (1997) and Ulrich (1998).A competitividade entre as empresas se torna cada dia mais acirrada e os programas de gest??o, trazem em seu bojo, uma sofistica????o cada vez maior, exigindo de todos na empresa, desde a alta c??pula at?? o mais simples dos funcion??rios, uma integra????o entre ??reas e processos, elevado grau de comprometimento e motiva????o de todos, visando a busca incessante pela melhoria cont??nua. Neste cen??rio, a ??rea de RH das organiza????es vem passando por transforma????es constantes em busca de diferentes ferramentas para auxiliar na conquista das metas organizacionais. O Balanced Scorecard ?? uma ferramenta de gest??o que possibilita, por meio do desenvolvimento de seus indicadores, a implementa????o das estrat??gias aprovadas pela dire????o das organiza????es, permitindo assegurar que as a????es em diferentes ??reas, departamentos ou se????es, cumpram o seu papel que, em ??ltima inst??ncia, dever?? contribuir para a conquista dos objetivos a serem alcan??ados por ela. Atrav??s da metodologia do estudo de caso, este trabalho tem como objetivo analisar os reflexos da implanta????o do Balanced Scorecard na ??rea de RH, em uma empresa do setor Petroqu??mico. Mais especificamente, buscou-se estudar a atua????o do RH com a implanta????o do Sistema Balanced Scorecard, observando-se a perspectiva dos pr??prios funcion??rios da ??rea em paralelo a como a ??rea ?? vista pelos demais gestores da empresa. Os dados foram coletados por meio de question??rios e entrevistas com os funcion??rios do RH e gestores da empresa investigada. Este estudo partiu da hip??tese de que a ??rea de Recursos Humanos da empresa em quest??o apresentou melhor atua????o ap??s a implanta????o do Balanced Scorecard, o que veio a se confirmar atrav??s dos depoimentos dos participantes. A pesquisa realizada teve como suporte te??rico principalmente os estudos de Kaplan; Norton (1997) e Ulrich (1998).Submitted by Nadir Basilio (nadirsb@uninove.br) on 2015-04-27T16:59:15Z No. of bitstreams: 1 B_Antonio_Carlos_Fonseca_da_Silva.pdf: 1329180 bytes, checksum: 8c09904bbd7fc76bd6d77a8aa6cd8ae5 (MD5)Made available in DSpace on 2015-04-27T16:59:15Z (GMT). No. of bitstreams: 1 B_Antonio_Carlos_Fonseca_da_Silva.pdf: 1329180 bytes, checksum: 8c09904bbd7fc76bd6d77a8aa6cd8ae5 (MD5) Previous issue date: 2004-05-20application/pdfporUniversidade Nove de JulhoPrograma de P??s-Gradua????o em Administra????oUninoveBrasilAdministra????orecursos humanosestrat??giabalanced scorecardhuman resourcesbalanced scorecardstrategyCIENCIAS SOCIAIS APLICADAS::ADMINISTRACAOReflexos da implanta????o da metodologia do balanced scorecard na ??rea de recursos humanos de uma empresa do p??lo petroqu??micoinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesis8024035432632778221600info:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da Uninoveinstname:Universidade Nove de Julho (UNINOVE)instacron:UNINOVEORIGINALB_Antonio_Carlos_Fonseca_da_Silva.pdfB_Antonio_Carlos_Fonseca_da_Silva.pdfapplication/pdf1329180http://localhost:8080/tede/bitstream/tede/950/2/B_Antonio_Carlos_Fonseca_da_Silva.pdf8c09904bbd7fc76bd6d77a8aa6cd8ae5MD52LICENSElicense.txtlicense.txttext/plain; charset=utf-82165http://localhost:8080/tede/bitstream/tede/950/1/license.txta29ee53e1b3208ad99592263fc80192aMD51tede/9502017-05-26 12:34:13.779oai:localhost: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Biblioteca Digital de Teses e Dissertaçõeshttp://bibliotecatede.uninove.br/PRIhttp://bibliotecatede.uninove.br/oai/requestbibliotecatede@uninove.br||bibliotecatede@uninove.bropendoar:2017-05-26T15:34:13Biblioteca Digital de Teses e Dissertações da Uninove - Universidade Nove de Julho (UNINOVE)false |
dc.title.por.fl_str_mv |
Reflexos da implanta????o da metodologia do balanced scorecard na ??rea de recursos humanos de uma empresa do p??lo petroqu??mico |
title |
Reflexos da implanta????o da metodologia do balanced scorecard na ??rea de recursos humanos de uma empresa do p??lo petroqu??mico |
spellingShingle |
Reflexos da implanta????o da metodologia do balanced scorecard na ??rea de recursos humanos de uma empresa do p??lo petroqu??mico Fonseca, Antonio Carlos recursos humanos estrat??gia balanced scorecard human resources balanced scorecard strategy CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
title_short |
Reflexos da implanta????o da metodologia do balanced scorecard na ??rea de recursos humanos de uma empresa do p??lo petroqu??mico |
title_full |
Reflexos da implanta????o da metodologia do balanced scorecard na ??rea de recursos humanos de uma empresa do p??lo petroqu??mico |
title_fullStr |
Reflexos da implanta????o da metodologia do balanced scorecard na ??rea de recursos humanos de uma empresa do p??lo petroqu??mico |
title_full_unstemmed |
Reflexos da implanta????o da metodologia do balanced scorecard na ??rea de recursos humanos de uma empresa do p??lo petroqu??mico |
title_sort |
Reflexos da implanta????o da metodologia do balanced scorecard na ??rea de recursos humanos de uma empresa do p??lo petroqu??mico |
author |
Fonseca, Antonio Carlos |
author_facet |
Fonseca, Antonio Carlos |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Lisondo, Hector Rafael |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/8969774654742066 |
dc.contributor.referee1.fl_str_mv |
Fran??a, Ana Cristina Limongi |
dc.contributor.referee1Lattes.fl_str_mv |
http://lattes.cnpq.br/1863386276344238 |
dc.contributor.referee2.fl_str_mv |
Moreira, Daniel Augusto |
dc.contributor.referee2Lattes.fl_str_mv |
http://lattes.cnpq.br/4494297348992927 |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/4571155527058049 |
dc.contributor.author.fl_str_mv |
Fonseca, Antonio Carlos |
contributor_str_mv |
Lisondo, Hector Rafael Fran??a, Ana Cristina Limongi Moreira, Daniel Augusto |
dc.subject.por.fl_str_mv |
recursos humanos estrat??gia |
topic |
recursos humanos estrat??gia balanced scorecard human resources balanced scorecard strategy CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
dc.subject.eng.fl_str_mv |
balanced scorecard human resources balanced scorecard strategy |
dc.subject.cnpq.fl_str_mv |
CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
description |
The competition among companies is turning even closer and the programs of management to run them bring in their essences a high level of sophistication, demanding everybody in the companies an integration between areas and processes, high level of commitment and motivation in order to achieve continuous improvement. It has been demanded from the blue collars as well as from the white ones. In this scenery, the HR has been living continuous transformations searching for different tools to help the company to achieve its goals. The Balanced Scorecard is one running tool that with its indexes promotes the implementation of strategies approved by the organizations??? decision makers, assuring the actions from different areas, departments and sections to accomplish their roles that is contribute to the reaching of aims established by the organization. Through a case study methodology this work has the aim of analyzing the influences of Balanced Scorecard implementation in the HR, in a company of the petrochemical field. More specifically, it tries to study the performance of HR with the implementation of this system, investigating the HR employees and runners perspectives. The data were collected through questionnaires and interview with them. This study begins with the hypotheses that the HR in the company investigated got better performance after the implementation of the system Balanced Scorecard, according with the deposition of integrants. This research was carried out having as theoretical support mainly the studies of Kaplan; Norton (1997) and Ulrich (1998). |
publishDate |
2004 |
dc.date.issued.fl_str_mv |
2004-05-20 |
dc.date.accessioned.fl_str_mv |
2015-04-27T16:59:15Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
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publishedVersion |
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https://bibliotecatede.uninove.br/handle/tede/950 |
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https://bibliotecatede.uninove.br/handle/tede/950 |
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por |
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por |
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8024035432632778221 |
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600 |
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info:eu-repo/semantics/openAccess |
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openAccess |
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Universidade Nove de Julho |
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Programa de P??s-Gradua????o em Administra????o |
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Uninove |
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Brasil |
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Administra????o |
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Universidade Nove de Julho |
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