Satisfaction, loyalty and collectivism in cultural destinations

Detalhes bibliográficos
Autor(a) principal: Rey Moreno, Manuel
Data de Publicação: 2013
Outros Autores: Medina Molina, Cayetano, Rufín Moreno, Ramón
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://tmstudies.net/index.php/ectms/article/view/582
Resumo: Many studies have analyzed the impact of destination image ontourist satisfaction and loyalty, including different mediatingvariables both affective and cognitive. This article will attemptto determine whether the representative model of visitors'future behavior (satisfaction and loyalty), viewed in terms ofexpectations, disconfirmation, satisfaction, emotions and loyalty,follows a universal common pattern or whether that behavioractually differs, when the model is applied to culturaldestinations offering different attractions. The conclusion is thatthere is a different pattern for urban cultural destinations whichinclude beaches among their attractions.
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spelling Satisfaction, loyalty and collectivism in cultural destinationsSatisfacción, lealtad y colectivismo en destinos culturalesCultural destinationemotionexpectationsdisconfirmationtourist satisfactionMany studies have analyzed the impact of destination image ontourist satisfaction and loyalty, including different mediatingvariables both affective and cognitive. This article will attemptto determine whether the representative model of visitors'future behavior (satisfaction and loyalty), viewed in terms ofexpectations, disconfirmation, satisfaction, emotions and loyalty,follows a universal common pattern or whether that behavioractually differs, when the model is applied to culturaldestinations offering different attractions. The conclusion is thatthere is a different pattern for urban cultural destinations whichinclude beaches among their attractions.Múltiples trabajos analizan el impacto que la imagen de los destinostiene sobre la satisfacción y lealtad de los turistas, incluyendodiferentes variables mediadoras tanto afectivas como cognitivas. Elpresente artículo pretende dilucidar si el modelo representativo delcomportamiento futuro de los visitantes (satisfacción y lealtad) enfunción de las expectativas, disconfirmación, satisfacción, emociones ylealtad, obedece a pautas comunes y universales, o si bien talfuncionamiento difiere cuando se aplica a destinos caracterizados pordistintas atracciones. Se concluye con la existencia de un patrón decomportamiento diferente para aquellos destinos culturales urbanosque incorporan playas entre sus atracciones.University of Algarve2013-10-24info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://tmstudies.net/index.php/ectms/article/view/582Revista Encontros Científicos - Tourism & Management Studies; v. 9 n. 2 (2013); 44-49Tourism & Management Studies; Vol. 9 N.º 2 (2013); 44-49Tourism & Management Studies; Vol. 9 No. 2 (2013); 44-49Revista Encontros Científicos - Tourism & Management Studies; Vol. 9 Núm. 2 (2013); 44-492182-8466reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://tmstudies.net/index.php/ectms/article/view/582https://tmstudies.net/index.php/ectms/article/view/582/976Copyright (c) 2016 Tourism & Management Studiesinfo:eu-repo/semantics/openAccessRey Moreno, ManuelMedina Molina, CayetanoRufín Moreno, Ramón2023-12-27T10:25:30Zoai:ojs.pkp.sfu.ca:article/582Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T00:56:20.129099Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Satisfaction, loyalty and collectivism in cultural destinations
Satisfacción, lealtad y colectivismo en destinos culturales
title Satisfaction, loyalty and collectivism in cultural destinations
spellingShingle Satisfaction, loyalty and collectivism in cultural destinations
Rey Moreno, Manuel
Cultural destination
emotion
expectations
disconfirmation
tourist satisfaction
title_short Satisfaction, loyalty and collectivism in cultural destinations
title_full Satisfaction, loyalty and collectivism in cultural destinations
title_fullStr Satisfaction, loyalty and collectivism in cultural destinations
title_full_unstemmed Satisfaction, loyalty and collectivism in cultural destinations
title_sort Satisfaction, loyalty and collectivism in cultural destinations
author Rey Moreno, Manuel
author_facet Rey Moreno, Manuel
Medina Molina, Cayetano
Rufín Moreno, Ramón
author_role author
author2 Medina Molina, Cayetano
Rufín Moreno, Ramón
author2_role author
author
dc.contributor.author.fl_str_mv Rey Moreno, Manuel
Medina Molina, Cayetano
Rufín Moreno, Ramón
dc.subject.por.fl_str_mv Cultural destination
emotion
expectations
disconfirmation
tourist satisfaction
topic Cultural destination
emotion
expectations
disconfirmation
tourist satisfaction
description Many studies have analyzed the impact of destination image ontourist satisfaction and loyalty, including different mediatingvariables both affective and cognitive. This article will attemptto determine whether the representative model of visitors'future behavior (satisfaction and loyalty), viewed in terms ofexpectations, disconfirmation, satisfaction, emotions and loyalty,follows a universal common pattern or whether that behavioractually differs, when the model is applied to culturaldestinations offering different attractions. The conclusion is thatthere is a different pattern for urban cultural destinations whichinclude beaches among their attractions.
publishDate 2013
dc.date.none.fl_str_mv 2013-10-24
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/582
url https://tmstudies.net/index.php/ectms/article/view/582
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/582
https://tmstudies.net/index.php/ectms/article/view/582/976
dc.rights.driver.fl_str_mv Copyright (c) 2016 Tourism & Management Studies
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2016 Tourism & Management Studies
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv University of Algarve
publisher.none.fl_str_mv University of Algarve
dc.source.none.fl_str_mv Revista Encontros Científicos - Tourism & Management Studies; v. 9 n. 2 (2013); 44-49
Tourism & Management Studies; Vol. 9 N.º 2 (2013); 44-49
Tourism & Management Studies; Vol. 9 No. 2 (2013); 44-49
Revista Encontros Científicos - Tourism & Management Studies; Vol. 9 Núm. 2 (2013); 44-49
2182-8466
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
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repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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