Trustworthiness, security and the decision to buy on electronic platforms : validity studies of a scale
Autor(a) principal: | |
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Data de Publicação: | 2021 |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10400.26/47645 |
Resumo: | The digitization of the economy is creating difficulties for traditional companies, jeopardizing the survival of the most resistant to change. With e-commerce platforms, small and micro-businesses can open new channels of communication with consumers, paying attention to some psychological factors that influence the decision to buy online: the perception of security, reputation, trust, appearance and design websites. The purpose of this article is to assess the importance of these factors in the decision to purchase online, using a questionnaire administered online (GoogleForms) to a Portuguese convenience sample (n = 163). The results reveal differences based on sex and consumers’ previous experience in carrying out online transactions, as well as significant associations between some of the dimensions of the online trust scale of Sevim and Hall (2014) and the use of e-commerce platforms. In the conclusions, some proposals for conceptual clarification are presented and the psychometric properties of the scale used are discussed. |
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Trustworthiness, security and the decision to buy on electronic platforms : validity studies of a scaleConfiabilidade, segurança e a decisão de comprar em plataformas eletrônicas : estudos de validade de uma escalaE-commerceOnline trustWebsites trustworthinessSecurity systemsB2CCovid-19Comércio eletrónicoConfiança onlineConfiabilidade websitesSistemas segurançaThe digitization of the economy is creating difficulties for traditional companies, jeopardizing the survival of the most resistant to change. With e-commerce platforms, small and micro-businesses can open new channels of communication with consumers, paying attention to some psychological factors that influence the decision to buy online: the perception of security, reputation, trust, appearance and design websites. The purpose of this article is to assess the importance of these factors in the decision to purchase online, using a questionnaire administered online (GoogleForms) to a Portuguese convenience sample (n = 163). The results reveal differences based on sex and consumers’ previous experience in carrying out online transactions, as well as significant associations between some of the dimensions of the online trust scale of Sevim and Hall (2014) and the use of e-commerce platforms. In the conclusions, some proposals for conceptual clarification are presented and the psychometric properties of the scale used are discussed.Universidade Federal de Pernambuco - UFPERepositório ComumCerdeira, José Pedro2023-10-30T11:02:01Z20212021-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.26/47645enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-02T02:17:49Zoai:comum.rcaap.pt:10400.26/47645Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T21:26:24.094572Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Trustworthiness, security and the decision to buy on electronic platforms : validity studies of a scale Confiabilidade, segurança e a decisão de comprar em plataformas eletrônicas : estudos de validade de uma escala |
title |
Trustworthiness, security and the decision to buy on electronic platforms : validity studies of a scale |
spellingShingle |
Trustworthiness, security and the decision to buy on electronic platforms : validity studies of a scale Cerdeira, José Pedro E-commerce Online trust Websites trustworthiness Security systems B2C Covid-19 Comércio eletrónico Confiança online Confiabilidade websites Sistemas segurança |
title_short |
Trustworthiness, security and the decision to buy on electronic platforms : validity studies of a scale |
title_full |
Trustworthiness, security and the decision to buy on electronic platforms : validity studies of a scale |
title_fullStr |
Trustworthiness, security and the decision to buy on electronic platforms : validity studies of a scale |
title_full_unstemmed |
Trustworthiness, security and the decision to buy on electronic platforms : validity studies of a scale |
title_sort |
Trustworthiness, security and the decision to buy on electronic platforms : validity studies of a scale |
author |
Cerdeira, José Pedro |
author_facet |
Cerdeira, José Pedro |
author_role |
author |
dc.contributor.none.fl_str_mv |
Repositório Comum |
dc.contributor.author.fl_str_mv |
Cerdeira, José Pedro |
dc.subject.por.fl_str_mv |
E-commerce Online trust Websites trustworthiness Security systems B2C Covid-19 Comércio eletrónico Confiança online Confiabilidade websites Sistemas segurança |
topic |
E-commerce Online trust Websites trustworthiness Security systems B2C Covid-19 Comércio eletrónico Confiança online Confiabilidade websites Sistemas segurança |
description |
The digitization of the economy is creating difficulties for traditional companies, jeopardizing the survival of the most resistant to change. With e-commerce platforms, small and micro-businesses can open new channels of communication with consumers, paying attention to some psychological factors that influence the decision to buy online: the perception of security, reputation, trust, appearance and design websites. The purpose of this article is to assess the importance of these factors in the decision to purchase online, using a questionnaire administered online (GoogleForms) to a Portuguese convenience sample (n = 163). The results reveal differences based on sex and consumers’ previous experience in carrying out online transactions, as well as significant associations between some of the dimensions of the online trust scale of Sevim and Hall (2014) and the use of e-commerce platforms. In the conclusions, some proposals for conceptual clarification are presented and the psychometric properties of the scale used are discussed. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021 2021-01-01T00:00:00Z 2023-10-30T11:02:01Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10400.26/47645 |
url |
http://hdl.handle.net/10400.26/47645 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Federal de Pernambuco - UFPE |
publisher.none.fl_str_mv |
Universidade Federal de Pernambuco - UFPE |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799134145299873792 |