A comparison and usage overview of business excellence models

• Autor(a) principal: Sampaio, Paulo
• Data de Publicação: 2012
• Outros Autores: Saraiva, Pedro, Monteiro, Ana
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/1822/36100
• topic: Business excellence model; Total quality management; Deming Prize; Baldrige Award; European Foundation for Quality Management; Quality models; Comparative analysis; Engenharia e Tecnologia::Outras Engenharias e Tecnologias

Purpose – The purpose of this paper is to present a comparative analysis and usage overview of the most common business excellence models: the European Foundation for Quality Management Model, the Malcolm Baldrige National Quality Award Model, the Deming Prize Model and the Iberoamerican Model for Excellence in Management. Design/methodology/approach – In order to achieve such goals, the authors have performed a set of statistical analysis over public data sets, related to each one of the analyzed models, as well as making a comparative analysis of the model contents. Findings – The different business excellence models do share a similar set of principles and criteria. However, different adoption patterns have been found across regions of the globe, regarding the use of such business excellence models over the last decades. Originality/value – As far as the authors were able to find out, based on the literature review carried out, this is the first time that a set of statistical data results, related to the worldwide implementation of business excellence models, is being presented for publication.