Artificial intelligence versus human doctors: can Ai reduce patients- embarrassment after a cosmetic surgery

Detalhes bibliográficos
Autor(a) principal: Sampaio, Filipa Franqueira de Sousa de Sa
Data de Publicação: 2021
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/139187
Resumo: This thesis examines how the type of medical provider (AI vs. Human doctor)influences patients’ experienced embarrassment after a cosmetic plastic surgery. The experiment showed that the surgery being performed by an AI doctor reduced feelings of embarrassment, post-operation. However, this does not influence the customer satisfaction with the clinic and allocated doctor in the end. In addition ,the reduced embarrassment felt by consumers is not explained by the perceived agency associated with the doctor or by perceived emotions. Thus, other possible mediators might impact this relationship .Finally, managerial implications are discussed based on the findings and future research directions are suggested.
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spelling Artificial intelligence versus human doctors: can Ai reduce patients- embarrassment after a cosmetic surgeryConsumer behaviorHealthcareArtificial intelligenceCosmetic surgeryEmbarrassmentPerceived agencyLikelihood to recommendDomínio/Área Científica::Ciências Sociais::Economia e GestãoThis thesis examines how the type of medical provider (AI vs. Human doctor)influences patients’ experienced embarrassment after a cosmetic plastic surgery. The experiment showed that the surgery being performed by an AI doctor reduced feelings of embarrassment, post-operation. However, this does not influence the customer satisfaction with the clinic and allocated doctor in the end. In addition ,the reduced embarrassment felt by consumers is not explained by the perceived agency associated with the doctor or by perceived emotions. Thus, other possible mediators might impact this relationship .Finally, managerial implications are discussed based on the findings and future research directions are suggested.Truong, NatalieRUNSampaio, Filipa Franqueira de Sousa de Sa2022-06-01T16:35:04Z2022-01-192021-12-172022-01-19T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/139187TID:202998797enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:16:33Zoai:run.unl.pt:10362/139187Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:49:21.917895Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Artificial intelligence versus human doctors: can Ai reduce patients- embarrassment after a cosmetic surgery
title Artificial intelligence versus human doctors: can Ai reduce patients- embarrassment after a cosmetic surgery
spellingShingle Artificial intelligence versus human doctors: can Ai reduce patients- embarrassment after a cosmetic surgery
Sampaio, Filipa Franqueira de Sousa de Sa
Consumer behavior
Healthcare
Artificial intelligence
Cosmetic surgery
Embarrassment
Perceived agency
Likelihood to recommend
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
title_short Artificial intelligence versus human doctors: can Ai reduce patients- embarrassment after a cosmetic surgery
title_full Artificial intelligence versus human doctors: can Ai reduce patients- embarrassment after a cosmetic surgery
title_fullStr Artificial intelligence versus human doctors: can Ai reduce patients- embarrassment after a cosmetic surgery
title_full_unstemmed Artificial intelligence versus human doctors: can Ai reduce patients- embarrassment after a cosmetic surgery
title_sort Artificial intelligence versus human doctors: can Ai reduce patients- embarrassment after a cosmetic surgery
author Sampaio, Filipa Franqueira de Sousa de Sa
author_facet Sampaio, Filipa Franqueira de Sousa de Sa
author_role author
dc.contributor.none.fl_str_mv Truong, Natalie
RUN
dc.contributor.author.fl_str_mv Sampaio, Filipa Franqueira de Sousa de Sa
dc.subject.por.fl_str_mv Consumer behavior
Healthcare
Artificial intelligence
Cosmetic surgery
Embarrassment
Perceived agency
Likelihood to recommend
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
topic Consumer behavior
Healthcare
Artificial intelligence
Cosmetic surgery
Embarrassment
Perceived agency
Likelihood to recommend
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
description This thesis examines how the type of medical provider (AI vs. Human doctor)influences patients’ experienced embarrassment after a cosmetic plastic surgery. The experiment showed that the surgery being performed by an AI doctor reduced feelings of embarrassment, post-operation. However, this does not influence the customer satisfaction with the clinic and allocated doctor in the end. In addition ,the reduced embarrassment felt by consumers is not explained by the perceived agency associated with the doctor or by perceived emotions. Thus, other possible mediators might impact this relationship .Finally, managerial implications are discussed based on the findings and future research directions are suggested.
publishDate 2021
dc.date.none.fl_str_mv 2021-12-17
2022-06-01T16:35:04Z
2022-01-19
2022-01-19T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/139187
TID:202998797
url http://hdl.handle.net/10362/139187
identifier_str_mv TID:202998797
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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