Benefits realisation of an it implementation in a bank : a case study using BMS

• Autor(a) principal: Fernandes, Jesualdo
• Data de Publicação: 2019
• Outros Autores: Caldeira, Mário
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10400.5/19260
• topic: Benefits Management; Information Systems; Information Technology; Agile Software Development

World-wide investments in information systems and information technology (IS/IT) have been increasing over the years. Despite this, research has shown that it is uncertain whether IS/IT investments, in large organizations, return significant business value (Caldeira et al., 2012; Ward and Daniel, 2012; Hesselmann, Ahlemann and Böhl, 2015). Although there are several methods and frameworks developed to help organizations obtaining business benefits from the implementation of information systems, evidence has shown that the level of usage of those models and frameworks is relatively low (Lin and Pervan, 2003; Hallikainen et al., 2006). The purpose of this project is to analyse the Cranfield Benefits Management method and develop a software tool (BMS – Benefits Management System) that facilitates its use in organizations. A case study reporting the use of the software tool in a large Portuguese retail bank is also presented.