Knowledge management in the business of knowledge: Knowledge reuse at Wyser

• Autor(a) principal: Ferreira, Joana Catarina Correia
• Data de Publicação: 2019
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10071/19354
• topic: Human resources management; Knowledge management; Knowledge reuse; Recruitment and selection; Gestão de recursos humanos; Gestão do conhecimento; Reutilização de conhecimento; Recrutamento; Recuperação da informação; Reciclagem; Capital humano -- Human capital; Trabalho de projeto; Métodos de seleção

In a business world where knowledge is a key competitive advantage, organizations have turned their attention to the importance of its management. More than gathering information and knowledge, for them to be useful, there is a need for a holistic system that enables the cycle of knowledge management to favor knowledge reuse. This paper provides an exploratory view on how a knowledge-intensive company manages its knowledge, offering detailed suggestions on how to improve its reusability through a holistic perspective. For this purpose, after the definition of an interpretative methodology using a case study, quantitative (questionnaires) and qualitative (semi-structured individual interviews, observations and documental research) data collection methods were used aiming at both confirmation and complementarity. Based on the concepts found through a literature review, and summarized in a conceptual framework of reference, a methodology was selected in order to accomplish a diagnostic that supported the suggested implementation and adjacent conclusions. Aiming at an operationalization of several theoretical concepts and best practices, this research shows a practical guide for similar companies to think and practice knowledge management following a more holistic perspective and favoring its reuse. It also represents an application of human resources-oriented practices on knowledge management, more than focusing on the information technology systems.