Validation of e-Government Information Delivery Attributes: The Adoption of the Focus Group Method
Autor(a) principal: | |
---|---|
Data de Publicação: | 2021 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10400.5/28599 |
Resumo: | In democratic countries, government websites became an important channel for interaction with the public administration in the last few years. Nevertheless, several issues have an impact on the way users access to content and information. Lack of accessibility and usability or, in the broad sense, lack of concern with user needs, can still be found in many government websites. To address the problem, a previous literature review on e-government information delivery attributes was performed. Based on this review, a large set of attributes related to quality was obtained to evaluate these dimensions in the context of e-government. The purpose of this study is to better understand which of these attributes are the most valued, in the users’ perspective, for evaluating content delivered by government websites. A qualitative approach was adopted, using Focus Group interviews as a strategy to obtain data and Thematic Analysis to analyze such data. The main results highlighted the attributes related to content delivery, interaction, and emotional aspects. User Experience, accessibility, and usability were prioritized by Focus Group participants. |
id |
RCAP_34a70c3b28afc85fbc3dd94322be4ff7 |
---|---|
oai_identifier_str |
oai:www.repository.utl.pt:10400.5/28599 |
network_acronym_str |
RCAP |
network_name_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository_id_str |
7160 |
spelling |
Validation of e-Government Information Delivery Attributes: The Adoption of the Focus Group MethodElectronic Government, Usability, Accessibility, User Experience (UX), QualityIn democratic countries, government websites became an important channel for interaction with the public administration in the last few years. Nevertheless, several issues have an impact on the way users access to content and information. Lack of accessibility and usability or, in the broad sense, lack of concern with user needs, can still be found in many government websites. To address the problem, a previous literature review on e-government information delivery attributes was performed. Based on this review, a large set of attributes related to quality was obtained to evaluate these dimensions in the context of e-government. The purpose of this study is to better understand which of these attributes are the most valued, in the users’ perspective, for evaluating content delivered by government websites. A qualitative approach was adopted, using Focus Group interviews as a strategy to obtain data and Thematic Analysis to analyze such data. The main results highlighted the attributes related to content delivery, interaction, and emotional aspects. User Experience, accessibility, and usability were prioritized by Focus Group participants.Repositório da Universidade de LisboaMONTEIRO, JOSE AUGUSTOdo Rosário Matos Bernardo, MariaFerreira, MafaldaRocha, Tânia2023-09-19T14:42:27Z2021-10-282021-10-28T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.5/28599eng10.3897/jucs.66979info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-09-24T01:31:40Zoai:www.repository.utl.pt:10400.5/28599Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T20:30:49.535731Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Validation of e-Government Information Delivery Attributes: The Adoption of the Focus Group Method |
title |
Validation of e-Government Information Delivery Attributes: The Adoption of the Focus Group Method |
spellingShingle |
Validation of e-Government Information Delivery Attributes: The Adoption of the Focus Group Method MONTEIRO, JOSE AUGUSTO Electronic Government, Usability, Accessibility, User Experience (UX), Quality |
title_short |
Validation of e-Government Information Delivery Attributes: The Adoption of the Focus Group Method |
title_full |
Validation of e-Government Information Delivery Attributes: The Adoption of the Focus Group Method |
title_fullStr |
Validation of e-Government Information Delivery Attributes: The Adoption of the Focus Group Method |
title_full_unstemmed |
Validation of e-Government Information Delivery Attributes: The Adoption of the Focus Group Method |
title_sort |
Validation of e-Government Information Delivery Attributes: The Adoption of the Focus Group Method |
author |
MONTEIRO, JOSE AUGUSTO |
author_facet |
MONTEIRO, JOSE AUGUSTO do Rosário Matos Bernardo, Maria Ferreira, Mafalda Rocha, Tânia |
author_role |
author |
author2 |
do Rosário Matos Bernardo, Maria Ferreira, Mafalda Rocha, Tânia |
author2_role |
author author author |
dc.contributor.none.fl_str_mv |
Repositório da Universidade de Lisboa |
dc.contributor.author.fl_str_mv |
MONTEIRO, JOSE AUGUSTO do Rosário Matos Bernardo, Maria Ferreira, Mafalda Rocha, Tânia |
dc.subject.por.fl_str_mv |
Electronic Government, Usability, Accessibility, User Experience (UX), Quality |
topic |
Electronic Government, Usability, Accessibility, User Experience (UX), Quality |
description |
In democratic countries, government websites became an important channel for interaction with the public administration in the last few years. Nevertheless, several issues have an impact on the way users access to content and information. Lack of accessibility and usability or, in the broad sense, lack of concern with user needs, can still be found in many government websites. To address the problem, a previous literature review on e-government information delivery attributes was performed. Based on this review, a large set of attributes related to quality was obtained to evaluate these dimensions in the context of e-government. The purpose of this study is to better understand which of these attributes are the most valued, in the users’ perspective, for evaluating content delivered by government websites. A qualitative approach was adopted, using Focus Group interviews as a strategy to obtain data and Thematic Analysis to analyze such data. The main results highlighted the attributes related to content delivery, interaction, and emotional aspects. User Experience, accessibility, and usability were prioritized by Focus Group participants. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-10-28 2021-10-28T00:00:00Z 2023-09-19T14:42:27Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10400.5/28599 |
url |
http://hdl.handle.net/10400.5/28599 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
10.3897/jucs.66979 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
|
_version_ |
1799133576773500928 |