Business tourism and leisure tourism: hospitality as a mediator in crisis management in means of lodging and relations with mining company after the rupture of the ore tailings dam in Mariana-MG
Autor(a) principal: | |
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Data de Publicação: | 2017 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | https://doi.org/10.34624/rtd.v1i27/28.8409 |
Resumo: | Using the theoretical teachings of hospitality and risk management in tourism, this article sought to answer the following question: How did the rupture of the ore tailings dam affect business tourism and leisure tourism in the region? Objectives: to verify the effects of the environmental accident in the tourism of the county based on the risk management; To identify the consequences of the accident for the means of lodging and how crisis management has been practiced in the county; And analyze the prospects of the owners of the means of lodging on tourism in the county. Methodologically, it is presented as a qualitative and exploratory study, based on a semi-open interview, whose data were treated by content analysis. The results obtained did not consider that, in principle, if there was a risk analysis by the mining company and the public administration, it was not respected and both were not prepared to manage emergency and crisis situations with regard to the tourist destination. |
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Business tourism and leisure tourism: hospitality as a mediator in crisis management in means of lodging and relations with mining company after the rupture of the ore tailings dam in Mariana-MGTurismo de negócios e o turismo de lazer: a hospitalidade como mediadora no gerenciamento de crise nas relações dos meios de hospedadem e a empresa mineradora após o rompimento de uma barragem de rejeitos de minério em Mariana-MGUsing the theoretical teachings of hospitality and risk management in tourism, this article sought to answer the following question: How did the rupture of the ore tailings dam affect business tourism and leisure tourism in the region? Objectives: to verify the effects of the environmental accident in the tourism of the county based on the risk management; To identify the consequences of the accident for the means of lodging and how crisis management has been practiced in the county; And analyze the prospects of the owners of the means of lodging on tourism in the county. Methodologically, it is presented as a qualitative and exploratory study, based on a semi-open interview, whose data were treated by content analysis. The results obtained did not consider that, in principle, if there was a risk analysis by the mining company and the public administration, it was not respected and both were not prepared to manage emergency and crisis situations with regard to the tourist destination. Utilizando os ensinamentos teóricos da hospitalidade e da gestão de risco no turismo, este artigo buscou responder a seguinte questão: De que maneira o rompimento de uma barragem de rejeitos de minério afetou o turismo de negócios e o turismo de lazer na região? Por objetivos: verificar os efeitos do acidente ambiental no turismo do município com base na gestão de risco; identificar as consequências do acidente para os meios de hospedagem e como se tem praticado a gestão de crise no município; e analisar as perspectivas dos proprietários dos meios de hospedagem sobre o turismo no município. Metodologicamente, se apresenta como um estudo qualitativo e exploratório, com base em entrevista semiaberta, cujos dados foram tratados pela análise de conteúdo. Os resultados obtidos consideraram que não que, a princípio, que se houve uma análise de risco por parte da mineradora e da administração pública, esta não foi respeitada e que tanto uma como a outra não se encontravam preparadas para gerenciar situações de emergência e de crise com relação ao destino turístico. Departamento de Economia, Gestão, Engenharia Industrial e Turismo da Universidade de Aveiro2017-01-01T00:00:00Zjournal articlejournal articleinfo:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://doi.org/10.34624/rtd.v1i27/28.8409oai:proa.ua.pt:article/8409Journal of Tourism & Development; Vol 1 No 27/28 (2017); 251-260Revista Turismo & Desenvolvimento; vol. 1 n.º 27/28 (2017); 251-2602182-14531645-9261reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPporhttps://proa.ua.pt/index.php/rtd/article/view/8409https://doi.org/10.34624/rtd.v1i27/28.8409https://proa.ua.pt/index.php/rtd/article/view/8409/5961https://creativecommons.org/licenses/by/4.0/info:eu-repo/semantics/openAccessRodrigues, VanuzaWada, ElizabethChueco, Beatriz2022-09-26T10:56:33Zoai:proa.ua.pt:article/8409Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T16:05:21.827484Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Business tourism and leisure tourism: hospitality as a mediator in crisis management in means of lodging and relations with mining company after the rupture of the ore tailings dam in Mariana-MG Turismo de negócios e o turismo de lazer: a hospitalidade como mediadora no gerenciamento de crise nas relações dos meios de hospedadem e a empresa mineradora após o rompimento de uma barragem de rejeitos de minério em Mariana-MG |
title |
Business tourism and leisure tourism: hospitality as a mediator in crisis management in means of lodging and relations with mining company after the rupture of the ore tailings dam in Mariana-MG |
spellingShingle |
Business tourism and leisure tourism: hospitality as a mediator in crisis management in means of lodging and relations with mining company after the rupture of the ore tailings dam in Mariana-MG Rodrigues, Vanuza |
title_short |
Business tourism and leisure tourism: hospitality as a mediator in crisis management in means of lodging and relations with mining company after the rupture of the ore tailings dam in Mariana-MG |
title_full |
Business tourism and leisure tourism: hospitality as a mediator in crisis management in means of lodging and relations with mining company after the rupture of the ore tailings dam in Mariana-MG |
title_fullStr |
Business tourism and leisure tourism: hospitality as a mediator in crisis management in means of lodging and relations with mining company after the rupture of the ore tailings dam in Mariana-MG |
title_full_unstemmed |
Business tourism and leisure tourism: hospitality as a mediator in crisis management in means of lodging and relations with mining company after the rupture of the ore tailings dam in Mariana-MG |
title_sort |
Business tourism and leisure tourism: hospitality as a mediator in crisis management in means of lodging and relations with mining company after the rupture of the ore tailings dam in Mariana-MG |
author |
Rodrigues, Vanuza |
author_facet |
Rodrigues, Vanuza Wada, Elizabeth Chueco, Beatriz |
author_role |
author |
author2 |
Wada, Elizabeth Chueco, Beatriz |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Rodrigues, Vanuza Wada, Elizabeth Chueco, Beatriz |
description |
Using the theoretical teachings of hospitality and risk management in tourism, this article sought to answer the following question: How did the rupture of the ore tailings dam affect business tourism and leisure tourism in the region? Objectives: to verify the effects of the environmental accident in the tourism of the county based on the risk management; To identify the consequences of the accident for the means of lodging and how crisis management has been practiced in the county; And analyze the prospects of the owners of the means of lodging on tourism in the county. Methodologically, it is presented as a qualitative and exploratory study, based on a semi-open interview, whose data were treated by content analysis. The results obtained did not consider that, in principle, if there was a risk analysis by the mining company and the public administration, it was not respected and both were not prepared to manage emergency and crisis situations with regard to the tourist destination. |
publishDate |
2017 |
dc.date.none.fl_str_mv |
2017-01-01T00:00:00Z |
dc.type.driver.fl_str_mv |
journal article journal article info:eu-repo/semantics/article |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://doi.org/10.34624/rtd.v1i27/28.8409 oai:proa.ua.pt:article/8409 |
url |
https://doi.org/10.34624/rtd.v1i27/28.8409 |
identifier_str_mv |
oai:proa.ua.pt:article/8409 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://proa.ua.pt/index.php/rtd/article/view/8409 https://doi.org/10.34624/rtd.v1i27/28.8409 https://proa.ua.pt/index.php/rtd/article/view/8409/5961 |
dc.rights.driver.fl_str_mv |
https://creativecommons.org/licenses/by/4.0/ info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
https://creativecommons.org/licenses/by/4.0/ |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Departamento de Economia, Gestão, Engenharia Industrial e Turismo da Universidade de Aveiro |
publisher.none.fl_str_mv |
Departamento de Economia, Gestão, Engenharia Industrial e Turismo da Universidade de Aveiro |
dc.source.none.fl_str_mv |
Journal of Tourism & Development; Vol 1 No 27/28 (2017); 251-260 Revista Turismo & Desenvolvimento; vol. 1 n.º 27/28 (2017); 251-260 2182-1453 1645-9261 reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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