The relationship between the use of artificial intelligence and the customer experience in the power industry

Detalhes bibliográficos
Autor(a) principal: Lopes, Rute Alexandra Nabais
Data de Publicação: 2021
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/132583
Resumo: The literature on customer experience and artificial intelligence is extensive, but there is a gap in the power industry regarding these issues. This thesis aims to assess if there is a connection between artificial intelligence usage and the customer experience in the industry. An index that indicates several technologies 'existence or absence in each of the forty companies examined was developed. There we reno significant effects of AIan dCX on the power industry, but the null hypothesis is not accepted since it was not proved that there is no relationship. It might exist, but the current study missed it.
id RCAP_510305d31acd322a8b7663c1549c3ab2
oai_identifier_str oai:run.unl.pt:10362/132583
network_acronym_str RCAP
network_name_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository_id_str 7160
spelling The relationship between the use of artificial intelligence and the customer experience in the power industryArtificial intelligenceCustomer experienceInnovationPower industryDomínio/Área Científica::Ciências Sociais::Economia e GestãoThe literature on customer experience and artificial intelligence is extensive, but there is a gap in the power industry regarding these issues. This thesis aims to assess if there is a connection between artificial intelligence usage and the customer experience in the industry. An index that indicates several technologies 'existence or absence in each of the forty companies examined was developed. There we reno significant effects of AIan dCX on the power industry, but the null hypothesis is not accepted since it was not proved that there is no relationship. It might exist, but the current study missed it.Duarte, Miguel MuñozRUNLopes, Rute Alexandra Nabais2022-02-09T14:31:27Z2021-09-172021-09-072021-09-17T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/132583TID:202837610enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:11:15Zoai:run.unl.pt:10362/132583Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:47:31.513637Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The relationship between the use of artificial intelligence and the customer experience in the power industry
title The relationship between the use of artificial intelligence and the customer experience in the power industry
spellingShingle The relationship between the use of artificial intelligence and the customer experience in the power industry
Lopes, Rute Alexandra Nabais
Artificial intelligence
Customer experience
Innovation
Power industry
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
title_short The relationship between the use of artificial intelligence and the customer experience in the power industry
title_full The relationship between the use of artificial intelligence and the customer experience in the power industry
title_fullStr The relationship between the use of artificial intelligence and the customer experience in the power industry
title_full_unstemmed The relationship between the use of artificial intelligence and the customer experience in the power industry
title_sort The relationship between the use of artificial intelligence and the customer experience in the power industry
author Lopes, Rute Alexandra Nabais
author_facet Lopes, Rute Alexandra Nabais
author_role author
dc.contributor.none.fl_str_mv Duarte, Miguel Muñoz
RUN
dc.contributor.author.fl_str_mv Lopes, Rute Alexandra Nabais
dc.subject.por.fl_str_mv Artificial intelligence
Customer experience
Innovation
Power industry
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
topic Artificial intelligence
Customer experience
Innovation
Power industry
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
description The literature on customer experience and artificial intelligence is extensive, but there is a gap in the power industry regarding these issues. This thesis aims to assess if there is a connection between artificial intelligence usage and the customer experience in the industry. An index that indicates several technologies 'existence or absence in each of the forty companies examined was developed. There we reno significant effects of AIan dCX on the power industry, but the null hypothesis is not accepted since it was not proved that there is no relationship. It might exist, but the current study missed it.
publishDate 2021
dc.date.none.fl_str_mv 2021-09-17
2021-09-07
2021-09-17T00:00:00Z
2022-02-09T14:31:27Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/132583
TID:202837610
url http://hdl.handle.net/10362/132583
identifier_str_mv TID:202837610
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
_version_ 1799138077966336000

Registros relacionados