The Quality of Services in Tourism: A Study Applied to Transport Companies

Detalhes bibliográficos
Autor(a) principal: Moura, Marco
Data de Publicação: 2021
Outros Autores: Sousa, Bruno, Malheiro, Alexandra, Veloso, Cláudia
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/11110/2092
Resumo: The transport companies assume themselves as determinants in the success and quality of the tourist service provided. Transport companies play a special role in tourism-related activities. Transport companies play an important role in the economy and in the quality of life of the population and visitors. Consequently, the present manuscript will present some theoretical and practical contributions of good practices benchmarking) for the quality of service in specific tourism contexts (i.e. transport companies in the Portuguese context). At the end, the main limitations of the study will be presented, as well as guidelines for future work will be presented.
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spelling The Quality of Services in Tourism: A Study Applied to Transport CompaniesTransportsservicequalitycovid-19tourismmarketingThe transport companies assume themselves as determinants in the success and quality of the tourist service provided. Transport companies play a special role in tourism-related activities. Transport companies play an important role in the economy and in the quality of life of the population and visitors. Consequently, the present manuscript will present some theoretical and practical contributions of good practices benchmarking) for the quality of service in specific tourism contexts (i.e. transport companies in the Portuguese context). At the end, the main limitations of the study will be presented, as well as guidelines for future work will be presented.2021-03-11T13:44:48Z2021-03-11T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articlehttp://hdl.handle.net/11110/2092oai:ciencipca.ipca.pt:11110/2092enghttp://hdl.handle.net/11110/2092metadata only accessinfo:eu-repo/semantics/openAccessMoura, MarcoSousa, BrunoMalheiro, AlexandraVeloso, Cláudiareponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2022-09-05T12:53:24Zoai:ciencipca.ipca.pt:11110/2092Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T15:02:21.997326Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The Quality of Services in Tourism: A Study Applied to Transport Companies
title The Quality of Services in Tourism: A Study Applied to Transport Companies
spellingShingle The Quality of Services in Tourism: A Study Applied to Transport Companies
Moura, Marco
Transports
service
quality
covid-19
tourism
marketing
title_short The Quality of Services in Tourism: A Study Applied to Transport Companies
title_full The Quality of Services in Tourism: A Study Applied to Transport Companies
title_fullStr The Quality of Services in Tourism: A Study Applied to Transport Companies
title_full_unstemmed The Quality of Services in Tourism: A Study Applied to Transport Companies
title_sort The Quality of Services in Tourism: A Study Applied to Transport Companies
author Moura, Marco
author_facet Moura, Marco
Sousa, Bruno
Malheiro, Alexandra
Veloso, Cláudia
author_role author
author2 Sousa, Bruno
Malheiro, Alexandra
Veloso, Cláudia
author2_role author
author
author
dc.contributor.author.fl_str_mv Moura, Marco
Sousa, Bruno
Malheiro, Alexandra
Veloso, Cláudia
dc.subject.por.fl_str_mv Transports
service
quality
covid-19
tourism
marketing
topic Transports
service
quality
covid-19
tourism
marketing
description The transport companies assume themselves as determinants in the success and quality of the tourist service provided. Transport companies play a special role in tourism-related activities. Transport companies play an important role in the economy and in the quality of life of the population and visitors. Consequently, the present manuscript will present some theoretical and practical contributions of good practices benchmarking) for the quality of service in specific tourism contexts (i.e. transport companies in the Portuguese context). At the end, the main limitations of the study will be presented, as well as guidelines for future work will be presented.
publishDate 2021
dc.date.none.fl_str_mv 2021-03-11T13:44:48Z
2021-03-11T00:00:00Z
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