The Quality of Services in Tourism: A Study Applied to Transport Companies
Autor(a) principal: | |
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Data de Publicação: | 2021 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/11110/2092 |
Resumo: | The transport companies assume themselves as determinants in the success and quality of the tourist service provided. Transport companies play a special role in tourism-related activities. Transport companies play an important role in the economy and in the quality of life of the population and visitors. Consequently, the present manuscript will present some theoretical and practical contributions of good practices benchmarking) for the quality of service in specific tourism contexts (i.e. transport companies in the Portuguese context). At the end, the main limitations of the study will be presented, as well as guidelines for future work will be presented. |
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The Quality of Services in Tourism: A Study Applied to Transport CompaniesTransportsservicequalitycovid-19tourismmarketingThe transport companies assume themselves as determinants in the success and quality of the tourist service provided. Transport companies play a special role in tourism-related activities. Transport companies play an important role in the economy and in the quality of life of the population and visitors. Consequently, the present manuscript will present some theoretical and practical contributions of good practices benchmarking) for the quality of service in specific tourism contexts (i.e. transport companies in the Portuguese context). At the end, the main limitations of the study will be presented, as well as guidelines for future work will be presented.2021-03-11T13:44:48Z2021-03-11T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articlehttp://hdl.handle.net/11110/2092oai:ciencipca.ipca.pt:11110/2092enghttp://hdl.handle.net/11110/2092metadata only accessinfo:eu-repo/semantics/openAccessMoura, MarcoSousa, BrunoMalheiro, AlexandraVeloso, Cláudiareponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2022-09-05T12:53:24Zoai:ciencipca.ipca.pt:11110/2092Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T15:02:21.997326Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
The Quality of Services in Tourism: A Study Applied to Transport Companies |
title |
The Quality of Services in Tourism: A Study Applied to Transport Companies |
spellingShingle |
The Quality of Services in Tourism: A Study Applied to Transport Companies Moura, Marco Transports service quality covid-19 tourism marketing |
title_short |
The Quality of Services in Tourism: A Study Applied to Transport Companies |
title_full |
The Quality of Services in Tourism: A Study Applied to Transport Companies |
title_fullStr |
The Quality of Services in Tourism: A Study Applied to Transport Companies |
title_full_unstemmed |
The Quality of Services in Tourism: A Study Applied to Transport Companies |
title_sort |
The Quality of Services in Tourism: A Study Applied to Transport Companies |
author |
Moura, Marco |
author_facet |
Moura, Marco Sousa, Bruno Malheiro, Alexandra Veloso, Cláudia |
author_role |
author |
author2 |
Sousa, Bruno Malheiro, Alexandra Veloso, Cláudia |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Moura, Marco Sousa, Bruno Malheiro, Alexandra Veloso, Cláudia |
dc.subject.por.fl_str_mv |
Transports service quality covid-19 tourism marketing |
topic |
Transports service quality covid-19 tourism marketing |
description |
The transport companies assume themselves as determinants in the success and quality of the tourist service provided. Transport companies play a special role in tourism-related activities. Transport companies play an important role in the economy and in the quality of life of the population and visitors. Consequently, the present manuscript will present some theoretical and practical contributions of good practices benchmarking) for the quality of service in specific tourism contexts (i.e. transport companies in the Portuguese context). At the end, the main limitations of the study will be presented, as well as guidelines for future work will be presented. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-03-11T13:44:48Z 2021-03-11T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/11110/2092 oai:ciencipca.ipca.pt:11110/2092 |
url |
http://hdl.handle.net/11110/2092 |
identifier_str_mv |
oai:ciencipca.ipca.pt:11110/2092 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
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http://hdl.handle.net/11110/2092 |
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metadata only access info:eu-repo/semantics/openAccess |
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metadata only access |
eu_rights_str_mv |
openAccess |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799129894144180224 |