Observed incivility effects on performance and satisfaction of the employee

Detalhes bibliográficos
Autor(a) principal: Sequeira, Mónica Sofia Carreiro
Data de Publicação: 2023
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10400.5/27909
Resumo: Mestrado Bolonha em Gestão de Recursos Humanos
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spelling Observed incivility effects on performance and satisfaction of the employeeObserved IncivilityTask PerformanceJob SatisfactionMestrado Bolonha em Gestão de Recursos HumanosOne of the biggest concerns to the organizations is having employees who have the best performance possible contributing for the organizational success. Observed incivility is a factor that directly effects both the individual and organizational performance, being, therefore, an increased concern to the organization, impacting the job satisfaction as well. This study intends to analyse the impact of observed incivility on the job satisfaction and task performance, using two mediation variables, trust in the manager and perceptions of just to understand if those variables have an impact in that relation. To carry out this study an online questionnaire was applied to professionals from different areas all around the globe, which resulted in a sample of 211 participants. To obtain a deeper understanding of the topic in this study 15 interviews were conducted. The survey results showed that majority of the participants observe low incivility, and that they are overall satisfied with their job, present a good task performance, trust in their manager and have a positive view regarding the perceptions of justice. It is possible the data shows the masculine participants gender is more likely to observe incivility well as well participants with a high school degree. The results showed as well, that when observed incivility increases, task performance and job satisfaction decrease, and that relation is mediated by perceptions of justice and trust in the manager. The interviews revealed that not all organizations have an institutionalized mechanism to denounce incivility, and that the most common observed incivility behaviours are "hiding information from colleagues" and "aggressive talking to an employee". These behaviours can have a negative impact on the employee's will to leave the company and can be recurrent or one-time only. When an employee observes someone perpetuating incivility, it can have a negative impact on the task performance and job satisfaction, as well as the relationship between the observer and the incivility perpetuator.Instituto Superior de Economia e GestãoHenriques, Paulo LopesRepositório da Universidade de LisboaSequeira, Mónica Sofia Carreiro2023-06-14T09:20:02Z2023-052023-05-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10400.5/27909engSequeira, Mónica Sofia Carreiro (2023). “Observed incivility effects on performance and satisfaction of the employee”. Dissertação de Mestrado. Universidade de Lisboa. Instituto Superior de Economia e Gestãoinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-06-18T01:30:41Zoai:www.repository.utl.pt:10400.5/27909Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T18:00:45.584104Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Observed incivility effects on performance and satisfaction of the employee
title Observed incivility effects on performance and satisfaction of the employee
spellingShingle Observed incivility effects on performance and satisfaction of the employee
Sequeira, Mónica Sofia Carreiro
Observed Incivility
Task Performance
Job Satisfaction
title_short Observed incivility effects on performance and satisfaction of the employee
title_full Observed incivility effects on performance and satisfaction of the employee
title_fullStr Observed incivility effects on performance and satisfaction of the employee
title_full_unstemmed Observed incivility effects on performance and satisfaction of the employee
title_sort Observed incivility effects on performance and satisfaction of the employee
author Sequeira, Mónica Sofia Carreiro
author_facet Sequeira, Mónica Sofia Carreiro
author_role author
dc.contributor.none.fl_str_mv Henriques, Paulo Lopes
Repositório da Universidade de Lisboa
dc.contributor.author.fl_str_mv Sequeira, Mónica Sofia Carreiro
dc.subject.por.fl_str_mv Observed Incivility
Task Performance
Job Satisfaction
topic Observed Incivility
Task Performance
Job Satisfaction
description Mestrado Bolonha em Gestão de Recursos Humanos
publishDate 2023
dc.date.none.fl_str_mv 2023-06-14T09:20:02Z
2023-05
2023-05-01T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.5/27909
url http://hdl.handle.net/10400.5/27909
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Sequeira, Mónica Sofia Carreiro (2023). “Observed incivility effects on performance and satisfaction of the employee”. Dissertação de Mestrado. Universidade de Lisboa. Instituto Superior de Economia e Gestão
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Instituto Superior de Economia e Gestão
publisher.none.fl_str_mv Instituto Superior de Economia e Gestão
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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