Advantages and threats of the analyzed business mode

• Autor(a) principal: Zanichelli, Letizia
• Data de Publicação: 2022
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10362/158120
• topic: Payment system; Digital banks; Europe; Business model; Digitalization; Traditional banks- fintec; Domínio/Área Científica::Ciências Sociais::Economia e Gestão

This paper analyzes the business model evolution of the European payment system and highlights a consumers’ preference shift towards technology. Digitalization and globalization combined represent key factors that are driving consumers to modify their payment habits to an increased use of apps by neo-banks and payment providers as a new tool to manage individual finances. In addition, consumers’ role in the industry is changing organizations’ decision-making process by driving digital banks to build a more tailored service. Consequently, an analysis of the business model of the industry is presented, followed by recommendations that leverage on maximizing advantages and minimizing threats.