Robotic Process Automation (RPA) adoption: a systematic literature review

• Autor(a) principal: Costa, Diogo
• Data de Publicação: 2022
• Outros Autores: São Mamede, Henrique, Silva, Miguel Mira da
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10400.2/14058
• topic: RPA; Robotic process sutomation; Software robotics; Software robot; Digital worker; Hyperautomation; Adoption; Implementation

Robotic Process Automation (RPA) is a recent technology that has recently become increasingly adopted by companies as a solution for employees to focus on higher complexity and more valuable tasks while delegating routine, monotonous and rule-based tasks to their digital colleagues. The increased interest, joint with the increased number of articles regarding approaches and test cases, has triggered the necessity for a summary that could extract the more generalizable ideas and concepts about these software robots. In this paper, a Systematic Literature Review (SLR) approach was used to find and synthesize information through the obtained articles on this subject. This research identified the most general implementation features of successful RPA adoption cases, observed benefits, challenges commonly faced by organizations, characteristics that make processes more suitable for RPA, and research gaps in the current literature. The findings present in this paper have two purposes. The first is to provide a way for companies and organizations to become more familiar with good practices regarding robotic process automation adoption. The other is to foster further research on the subject by complementing the current knowledge and proposing new paths for research.