Working in a tourism company: experience at Dixo´s Oporto Apartments

• Autor(a) principal: Brito, João Afonso Piano Borges de
• Data de Publicação: 2021
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10400.22/17930
• topic: Globalization; Culture; Intercultural communication; Tourism; Globalização; Turismo; Cultura; Comunicação intercultural; Gestão

The present report is part of the curricular internship of the Master’s degree in Intercultural Studies for Business, from the Porto Accounting and Business School (Instituto Superior de Contabilidade e Administração do Porto). This internship took place at the tourism field related company, Dixo’s Oporto Apartments. Globalization has been increasing at unprecedented rates and with that, the limits and the borders between countries and nations have been reducing. As a result, there has been a marked increase in the need for intercultural communication as it becomes reality and people depend more on this type of communication. The tourism sector is no exception from the inevitable changes imposed by globalization, and it too depends on intercultural communication. Cities such as Porto with a great flux of tourism rely on the finest quality services delivered by leading professionals. High standards can only be achieved by those who are used to intercultural communication and are familiarized with concepts such as globalization and interculturality. The purpose of this report is to describe and understand, at the most precise level the activities carried out during the internship based on the concepts and knowledge learnt during the master’s degree.