Aplicação de SAFe® a um Projecto de Manutenção de Aviões

• Autor(a) principal: Silva, Diogo da Gama Osório Almeida e
• Data de Publicação: 2020
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10400.22/16750
• topic: Project Management; Agile Approach; Hybrid Approach; SAFe®; Aircraft Maintenance Sector; Gestão de Projetos; Abordagem Ágil; Abordagem Híbrida; Sector de Manutenção de Aviões

Maintenance, repair and overhaul (MRO) operations have a great impact on the life cycle of an aircraft (A/C). MROs organizations address various challenges on planning activities to ensure the maximum reliability of an A/C, given the amount of unscheduled maintenance. Subcontracting MRO activities by airline companies, has been continuously increasing as an alternative of performing the heavy maintenance themselves, adding a constraint on this type of industries which is to manage the customer demands. Considering the main issues, it is required to select the most suitable approach to plan and manage A/C maintenance projects. Agile Project Management (PM) could be a solution to overcome the main difficulties in this sector, managing the uncertainty throughout the project, providing customer visibility and control over the service. This work arises in a real-life case of a subcontracted MRO program in a multinational A/C manufacture enterprise, which also suffers from significant challenges of planning and managing maintenance activities throughout the project life cycle. The program has experimented agile methodologies that revealed a positive impact. In order to the whole program embrace agility and overcome the identified main problems, it was proposed the usage of an elaborate and well-defined agile framework. Scaled Agile Framework for enterprises (SAFe®) is an online knowledge base that implements diverse agile techniques to support businesses, develop and deliver solutions, achieving business agility. As SAFe® was mainly developed for software industries, due to the characteristics of the project and the type of industry where it is inserted, the application of this framework needed to be customized. Accordingly to the particularities of the project, the most suitable PM approach is a hybrid approach, where initially the scope of the project is delineated, with a contingency plan, supported by SAFe® to manage the issues that arise throughout the project. The agile methodologies allow customer centred attention, more communication channels, and by iterating over the product, planning the unscheduled work focusing on high priority tasks. Lastly, a framework in the core of the appearance of the issues was developed, to define the interconnection between the whole SAFe® concepts and to provide an extended view of how the project will progress with the new approach.