Relevance of emotional intelligence in the work routine of the hospitality operational base
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Data de Publicação: | 2023 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Revista Hospitalidade |
Texto Completo: | https://www.revhosp.org/hospitalidade/article/view/1097 |
Resumo: | In modern psychology, Emotional Intelligence (EI) is transfigured as an essential state of the individual's personal and professional life, since 5 different elements are stimulated in it: self-knowledge, self-control, motivation, empathy and social skills. Following the premise that says that astute are the companies that base their management on the concepts of EI, it became opportune to analyze, through a bibliometric survey, the number of articles that encourage the use of the particularities of EI as a guiding tool to evaluate policies management of the human resources (HR) sector working in lodging facilities. This is a quantitative and qualitative research, under exploratory and descriptive aspects. From the results, a content analysis was carried out, where it was possible to observe that of the 1,102 published articles, only 9 were adequate to the proposal. Of these, the statements about the assertiveness that EI has in the labor and emotional performance of hotel workers and the urgency that the authors give to such restructuring in management models is evident, given the number of employees who already face occupational diseases as a reality. |
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Relevance of emotional intelligence in the work routine of the hospitality operational baseRelevância da inteligência emocional na rotina laboral da base operacional hoteleiraHospitalityemotional intelligencework routinehospitality operational base human resourcesHotelariainteligência emocionalrotina laboralbase operacional hoteleirarecursos humanosIn modern psychology, Emotional Intelligence (EI) is transfigured as an essential state of the individual's personal and professional life, since 5 different elements are stimulated in it: self-knowledge, self-control, motivation, empathy and social skills. Following the premise that says that astute are the companies that base their management on the concepts of EI, it became opportune to analyze, through a bibliometric survey, the number of articles that encourage the use of the particularities of EI as a guiding tool to evaluate policies management of the human resources (HR) sector working in lodging facilities. This is a quantitative and qualitative research, under exploratory and descriptive aspects. From the results, a content analysis was carried out, where it was possible to observe that of the 1,102 published articles, only 9 were adequate to the proposal. Of these, the statements about the assertiveness that EI has in the labor and emotional performance of hotel workers and the urgency that the authors give to such restructuring in management models is evident, given the number of employees who already face occupational diseases as a reality.Na psicologia moderna, a Inteligência Emocional (IE) se transfigura como um estado essencial da vida pessoal e profissional do indivíduo, visto que nela são estimulados 5 distintos elementos: autoconhecimento, autocontrole, motivação, empatia e habilidades sociais. Seguindo a premissa que diz que perspicazes são as empresas que sustentam suas gestões nos conceitos da IE, tornou-se oportuno analisar, através de um levantamento bibliométrico, o quantitativo de artigos que incentivam a utilização das particularidades da IE como ferramenta norteadora para avaliar as políticas de gestão do setor de recursos humanos (RH) atuantes em meios de hospedagem. Esta é uma pesquisa de natureza quanti-qualitativa, sob aspectos exploratórios e descritivos. Dos resultados, foi feita a análise de conteúdo, onde pôde-se observar que dos 1.102 artigos publicados, apenas 9 se adequavam à proposta. Destes, fica em evidência as falas sobre a assertividade que a IE possui no rendimento laboral e emocional dos trabalhadores hoteleiros e a urgência que os autores dão para tais reestruturações nos modelos de gestão, dado ao quantitativo de colaboradores que já encaram doenças ocupacionais como uma realidade.Universidade Anhembi Morumbi2023-12-19info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionBlind Peer-reviewed ArticleArtículo revisado por paresArtigo avaliado por blind peer reviewapplication/pdfhttps://www.revhosp.org/hospitalidade/article/view/109710.29147/revhosp.v20.1097Revista Hospitalidade; v. 20: Revista Hospitalidade v. 20 - 2023; 356-3772179-91641807-975Xreponame:Revista Hospitalidadeinstname:Universidade Anhembi Morumbi (ANHEMBI)instacron:UAMporhttps://www.revhosp.org/hospitalidade/article/view/1097/1070Copyright (c) 2023 Revista Hospitalidadeinfo:eu-repo/semantics/openAccessFelício, Elisy SilvaSantos, Rodrigo Amado dosSousa, Edson Lima de2024-06-26T10:31:06Zoai:ojs.emnuvens.com.br:article/1097Revistahttps://www.revhosp.org/hospitalidadePRIhttps://www.revhosp.org/hospitalidade/oairevhosp@revhosp.org||sergiomoretti@uol.com.br2179-91641807-975Xopendoar:2024-06-26T10:31:06Revista Hospitalidade - Universidade Anhembi Morumbi (ANHEMBI)false |
dc.title.none.fl_str_mv |
Relevance of emotional intelligence in the work routine of the hospitality operational base Relevância da inteligência emocional na rotina laboral da base operacional hoteleira |
title |
Relevance of emotional intelligence in the work routine of the hospitality operational base |
spellingShingle |
Relevance of emotional intelligence in the work routine of the hospitality operational base Felício, Elisy Silva Hospitality emotional intelligence work routine hospitality operational base human resources Hotelaria inteligência emocional rotina laboral base operacional hoteleira recursos humanos |
title_short |
Relevance of emotional intelligence in the work routine of the hospitality operational base |
title_full |
Relevance of emotional intelligence in the work routine of the hospitality operational base |
title_fullStr |
Relevance of emotional intelligence in the work routine of the hospitality operational base |
title_full_unstemmed |
Relevance of emotional intelligence in the work routine of the hospitality operational base |
title_sort |
Relevance of emotional intelligence in the work routine of the hospitality operational base |
author |
Felício, Elisy Silva |
author_facet |
Felício, Elisy Silva Santos, Rodrigo Amado dos Sousa, Edson Lima de |
author_role |
author |
author2 |
Santos, Rodrigo Amado dos Sousa, Edson Lima de |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Felício, Elisy Silva Santos, Rodrigo Amado dos Sousa, Edson Lima de |
dc.subject.por.fl_str_mv |
Hospitality emotional intelligence work routine hospitality operational base human resources Hotelaria inteligência emocional rotina laboral base operacional hoteleira recursos humanos |
topic |
Hospitality emotional intelligence work routine hospitality operational base human resources Hotelaria inteligência emocional rotina laboral base operacional hoteleira recursos humanos |
description |
In modern psychology, Emotional Intelligence (EI) is transfigured as an essential state of the individual's personal and professional life, since 5 different elements are stimulated in it: self-knowledge, self-control, motivation, empathy and social skills. Following the premise that says that astute are the companies that base their management on the concepts of EI, it became opportune to analyze, through a bibliometric survey, the number of articles that encourage the use of the particularities of EI as a guiding tool to evaluate policies management of the human resources (HR) sector working in lodging facilities. This is a quantitative and qualitative research, under exploratory and descriptive aspects. From the results, a content analysis was carried out, where it was possible to observe that of the 1,102 published articles, only 9 were adequate to the proposal. Of these, the statements about the assertiveness that EI has in the labor and emotional performance of hotel workers and the urgency that the authors give to such restructuring in management models is evident, given the number of employees who already face occupational diseases as a reality. |
publishDate |
2023 |
dc.date.none.fl_str_mv |
2023-12-19 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Blind Peer-reviewed Article Artículo revisado por pares Artigo avaliado por blind peer review |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://www.revhosp.org/hospitalidade/article/view/1097 10.29147/revhosp.v20.1097 |
url |
https://www.revhosp.org/hospitalidade/article/view/1097 |
identifier_str_mv |
10.29147/revhosp.v20.1097 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://www.revhosp.org/hospitalidade/article/view/1097/1070 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2023 Revista Hospitalidade info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2023 Revista Hospitalidade |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Anhembi Morumbi |
publisher.none.fl_str_mv |
Universidade Anhembi Morumbi |
dc.source.none.fl_str_mv |
Revista Hospitalidade; v. 20: Revista Hospitalidade v. 20 - 2023; 356-377 2179-9164 1807-975X reponame:Revista Hospitalidade instname:Universidade Anhembi Morumbi (ANHEMBI) instacron:UAM |
instname_str |
Universidade Anhembi Morumbi (ANHEMBI) |
instacron_str |
UAM |
institution |
UAM |
reponame_str |
Revista Hospitalidade |
collection |
Revista Hospitalidade |
repository.name.fl_str_mv |
Revista Hospitalidade - Universidade Anhembi Morumbi (ANHEMBI) |
repository.mail.fl_str_mv |
revhosp@revhosp.org||sergiomoretti@uol.com.br |
_version_ |
1809463277012385792 |