Evaluating ISO 9001:2000 certified and non-certified organizations in Brazilian leather-footwear chain
Autor(a) principal: | |
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Data de Publicação: | 2009 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Institucional da UFRGS |
Texto Completo: | http://hdl.handle.net/10183/193818 |
Resumo: | This study analyzes the Management Practices and Results constructs from several ISO 9001:2000 certified and non-certified organizations in the Brazilian leather-footwear chain in order to identify possible differences in performance between those and to determine the Motivation construct that led these organizations to attain the certification. To achieve these objectives, a research survey was made by sending out an invitation by e-mail to complete a suitable questionnaire on the Internet. We received 130 replies, 45 from certified organizations and 85 from non-certified organizations. A validation process of the questionnaire was carried out. The factors extracted of the constructs presented positive and significant correlations in the certified organizations. These organizations also performed better in Management Practices and obtained superior Results than those of the non-certified organizations. It is suggested that the non-certified companies in the Brazilian leather-footwear chain should develop a specific motivation to obtain the ISO 9001:2000 certification in order to improve their businesses. The outcome of the research favors the implementation of such joint policies for quality along the value chain to improve industry competitiveness. |
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Hoss, MarceloTen Caten, Carla SchwengberGutterres, Mariliz2019-05-04T02:35:40Z20091679-8171http://hdl.handle.net/10183/193818000750090This study analyzes the Management Practices and Results constructs from several ISO 9001:2000 certified and non-certified organizations in the Brazilian leather-footwear chain in order to identify possible differences in performance between those and to determine the Motivation construct that led these organizations to attain the certification. To achieve these objectives, a research survey was made by sending out an invitation by e-mail to complete a suitable questionnaire on the Internet. We received 130 replies, 45 from certified organizations and 85 from non-certified organizations. A validation process of the questionnaire was carried out. The factors extracted of the constructs presented positive and significant correlations in the certified organizations. These organizations also performed better in Management Practices and obtained superior Results than those of the non-certified organizations. It is suggested that the non-certified companies in the Brazilian leather-footwear chain should develop a specific motivation to obtain the ISO 9001:2000 certification in order to improve their businesses. The outcome of the research favors the implementation of such joint policies for quality along the value chain to improve industry competitiveness.application/pdfengBrazilian Journal of Operations & Production Management [recurso eletrônico]. Rio de Janeiro, RJ. Vol. 6, n. 2 (dec. 2009), p. 51-73Controle de qualidadeVantagem competitivaIndústria coureiro-calçadistaIso 9001ISO 9001:2000Management practicesSurveyBrazilian organizationsEvaluating ISO 9001:2000 certified and non-certified organizations in Brazilian leather-footwear chaininfo:eu-repo/semantics/articleinfo:eu-repo/semantics/otherinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/openAccessreponame:Repositório Institucional da UFRGSinstname:Universidade Federal do Rio Grande do Sul (UFRGS)instacron:UFRGSTEXT000750090.pdf.txt000750090.pdf.txtExtracted Texttext/plain50626http://www.lume.ufrgs.br/bitstream/10183/193818/2/000750090.pdf.txt5f08b60c9b2bb4f86c1ea78a7f9459a9MD52ORIGINAL000750090.pdfTexto completo (inglês)application/pdf438020http://www.lume.ufrgs.br/bitstream/10183/193818/1/000750090.pdfe39fba12f05022cdc9f9677e6d894f2bMD5110183/1938182019-05-15 02:38:09.324942oai:www.lume.ufrgs.br:10183/193818Repositório de PublicaçõesPUBhttps://lume.ufrgs.br/oai/requestopendoar:2019-05-15T05:38:09Repositório Institucional da UFRGS - Universidade Federal do Rio Grande do Sul (UFRGS)false |
dc.title.pt_BR.fl_str_mv |
Evaluating ISO 9001:2000 certified and non-certified organizations in Brazilian leather-footwear chain |
title |
Evaluating ISO 9001:2000 certified and non-certified organizations in Brazilian leather-footwear chain |
spellingShingle |
Evaluating ISO 9001:2000 certified and non-certified organizations in Brazilian leather-footwear chain Hoss, Marcelo Controle de qualidade Vantagem competitiva Indústria coureiro-calçadista Iso 9001 ISO 9001:2000 Management practices Survey Brazilian organizations |
title_short |
Evaluating ISO 9001:2000 certified and non-certified organizations in Brazilian leather-footwear chain |
title_full |
Evaluating ISO 9001:2000 certified and non-certified organizations in Brazilian leather-footwear chain |
title_fullStr |
Evaluating ISO 9001:2000 certified and non-certified organizations in Brazilian leather-footwear chain |
title_full_unstemmed |
Evaluating ISO 9001:2000 certified and non-certified organizations in Brazilian leather-footwear chain |
title_sort |
Evaluating ISO 9001:2000 certified and non-certified organizations in Brazilian leather-footwear chain |
author |
Hoss, Marcelo |
author_facet |
Hoss, Marcelo Ten Caten, Carla Schwengber Gutterres, Mariliz |
author_role |
author |
author2 |
Ten Caten, Carla Schwengber Gutterres, Mariliz |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Hoss, Marcelo Ten Caten, Carla Schwengber Gutterres, Mariliz |
dc.subject.por.fl_str_mv |
Controle de qualidade Vantagem competitiva Indústria coureiro-calçadista Iso 9001 |
topic |
Controle de qualidade Vantagem competitiva Indústria coureiro-calçadista Iso 9001 ISO 9001:2000 Management practices Survey Brazilian organizations |
dc.subject.eng.fl_str_mv |
ISO 9001:2000 Management practices Survey Brazilian organizations |
description |
This study analyzes the Management Practices and Results constructs from several ISO 9001:2000 certified and non-certified organizations in the Brazilian leather-footwear chain in order to identify possible differences in performance between those and to determine the Motivation construct that led these organizations to attain the certification. To achieve these objectives, a research survey was made by sending out an invitation by e-mail to complete a suitable questionnaire on the Internet. We received 130 replies, 45 from certified organizations and 85 from non-certified organizations. A validation process of the questionnaire was carried out. The factors extracted of the constructs presented positive and significant correlations in the certified organizations. These organizations also performed better in Management Practices and obtained superior Results than those of the non-certified organizations. It is suggested that the non-certified companies in the Brazilian leather-footwear chain should develop a specific motivation to obtain the ISO 9001:2000 certification in order to improve their businesses. The outcome of the research favors the implementation of such joint policies for quality along the value chain to improve industry competitiveness. |
publishDate |
2009 |
dc.date.issued.fl_str_mv |
2009 |
dc.date.accessioned.fl_str_mv |
2019-05-04T02:35:40Z |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/other |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10183/193818 |
dc.identifier.issn.pt_BR.fl_str_mv |
1679-8171 |
dc.identifier.nrb.pt_BR.fl_str_mv |
000750090 |
identifier_str_mv |
1679-8171 000750090 |
url |
http://hdl.handle.net/10183/193818 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.ispartof.pt_BR.fl_str_mv |
Brazilian Journal of Operations & Production Management [recurso eletrônico]. Rio de Janeiro, RJ. Vol. 6, n. 2 (dec. 2009), p. 51-73 |
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info:eu-repo/semantics/openAccess |
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openAccess |
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application/pdf |
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