Organizational Communication and Knowledge Management: interface between areas

• Autor(a) principal: Lemos, Ariane Barbosa
• Data de Publicação: 2021
• Outros Autores: Barbosa, Ricardo Rodrigues
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Em Questão (Online)
• Texto Completo: https://seer.ufrgs.br/index.php/EmQuestao/article/view/103913
• topic: Comunicação interna; Compartilhamento de informação; Criação de conhecimento; Contexto capacitante; Interdisciplinaridade; Internal communication. Information sharing. Knowledge creation. Ba. Interdisciplinarity.

The paper reports a research, of an interdisciplinary nature, that describes management practices, approaches, and interfaces between organizational communication and knowledge management in a company of the service sector and car rental products. The data obtained endorses the relational paradigms of communication and organizational knowledge as the most appropriate for the promotion of interpersonal dialogue in the work environment. The study highlights the importance of the formation of a “ba” conducive to the sharing of information and the creation of knowledge within the studied organization. The results show that the “ba” stimulates the promotion of commitment of internal audiences to the organization, awareness of changes in the corporate environment, an understanding of the evolution of organizational objectives and a feeling of belonging to the organization. The results also demonstrate the relevance of internal communication for the sharing of information and the creation of organizational knowledge.