The use of design thinking in innovative solutions for information management and knowledge in a pharmacy at a school hospital

Detalhes bibliográficos
Autor(a) principal: Marques Luiz, Jaqueline
Data de Publicação: 2023
Outros Autores: Zaninelli, Thais Batista, DEMARCHI, Ana Paula Perfetto
Tipo de documento: Artigo
Idioma: por
Título da fonte: Encontros Bibli
Texto Completo: https://periodicos.ufsc.br/index.php/eb/article/view/94660
Resumo: Objective: To develop innovative solutions to solve problems that arise from the difficulty in reconciling the information registered in the system with the physical inventory in a teaching hospital pharmacy. Method: Exploratory qualitative research – adopted method, case study. The sources of evidence were: interview, questionnaire, document analysis, direct observation and indirect observation with a design thinking approach. Three servants who work in a pharmacy at a teaching hospital, controlling the stock of medicines (receiving, storing and distributing) were the research subjects. Result: The results show that there is a need to understand how medication stock control is carried out, who does it and how, in addition to identifying who used this control and their needs. In order to understand how individuals visualized this process, it was necessary to verify the occurrence of accidents, incidents and/or errors that could affect the medication stock control. With the aim of proposing innovative solutions based on design thinking methods for better information management in drug stock control, in order to facilitate and make it more effective. Conclusions: New issues emerged that enabled better use of space to receive, store and distribute medications, confirming the importance of the design thinking approach to problem solving.
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spelling The use of design thinking in innovative solutions for information management and knowledge in a pharmacy at a school hospital O uso do design thinking em soluções inovadoras para a gestão da informação e do conhecimento em farmácia de hospital escolaCiência da informaçãoDesign ThinkingGestão da informaçãoGestão do conhecimentoInovaçãoInformation ScienceDesign ThinkingInformation managementKnowledge managementInnovationHealthObjective: To develop innovative solutions to solve problems that arise from the difficulty in reconciling the information registered in the system with the physical inventory in a teaching hospital pharmacy. Method: Exploratory qualitative research – adopted method, case study. The sources of evidence were: interview, questionnaire, document analysis, direct observation and indirect observation with a design thinking approach. Three servants who work in a pharmacy at a teaching hospital, controlling the stock of medicines (receiving, storing and distributing) were the research subjects. Result: The results show that there is a need to understand how medication stock control is carried out, who does it and how, in addition to identifying who used this control and their needs. In order to understand how individuals visualized this process, it was necessary to verify the occurrence of accidents, incidents and/or errors that could affect the medication stock control. With the aim of proposing innovative solutions based on design thinking methods for better information management in drug stock control, in order to facilitate and make it more effective. Conclusions: New issues emerged that enabled better use of space to receive, store and distribute medications, confirming the importance of the design thinking approach to problem solving.Objetivo: Desenvolver soluções inovadoras para resolver problemas que são originados pela dificuldade em conciliar as informações registradas no sistema com o estoque físico em farmácia de hospital escola. Método: Pesquisa exploratória de natureza qualitativa – método adotado, estudo de caso. As fontes de evidências foram: entrevista, questionário, análise de documentos, observação direta e observação indireta com abordagem do design thinking. Três servidores que atuam em farmácia de hospital escola, no controle de estoque de medicamentos (recebimento, armazenamento e distribuição) foram os sujeitos da pesquisa. Resultado: Os resultados mostram que há uma necessidade de compreender como é realizado o controle de estoque de medicamentos, quem faz e como faz, além de identificar quem utilizava esse controle e suas necessidades. Para então compreender como os indivíduos visualizavam esse processo, foi necessário verificar a ocorrência de acidentes, incidentes e/ou erros ocorridos que pudessem prejudicar o controle de estoque de medicamentos. Com o objetivo de propor soluções inovadoras baseadas nos métodos de design thinking para uma melhor gestão da informação no controle de estoque de medicamentos, visando a facilitá-lo e torná-lo mais efetivo. Conclusões: Surgiram novas questões que possibilitaram melhor utilização do espaço para receber, armazenar e distribuir os medicamentos, confirmando a importância da abordagem de design thinking para resolução de problemas.Departamento de Ciência da Informação – UFSC2023-09-28info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfapplication/pdfhttps://periodicos.ufsc.br/index.php/eb/article/view/9466010.5007/1518-2924.2023.e94660Encontros Bibli: revista eletrônica de biblioteconomia e ciência da informação; Vol. 28 (2023): Innovation, Technology and Sustainability; 1-20Encontros Bibli: revista electrónica de bibliotecología y ciencias de la información.; Vol. 28 (2023): Innovación, Tecnología y Sustentabilidad; 1-20Encontros Bibli: revista eletrônica de biblioteconomia e ciência da informação; v. 28 (2023): Inovação, Tecnologia e Sustentabilidade; 1-201518-2924reponame:Encontros Bibliinstname:Universidade Federal de Santa Catarina (UFSC)instacron:UFSCporhttps://periodicos.ufsc.br/index.php/eb/article/view/94660/54306https://periodicos.ufsc.br/index.php/eb/article/view/94660/54294https://periodicos.ufsc.br/index.php/eb/article/view/94660/54295Copyright (c) 2023 Jaqueline Marques Luiz, Thais Batista Zaninelli, Ana Paula Perfetto Demarchihttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessMarques Luiz, JaquelineZaninelli, Thais BatistaDEMARCHI, Ana Paula Perfetto2024-03-08T13:12:07Zoai:periodicos.ufsc.br:article/94660Revistahttps://periodicos.ufsc.br/index.php/eb/indexPUBhttps://periodicos.ufsc.br/index.php/eb/oaiencontrosbibli@contato.ufsc.br||portaldeperiodicos.bu@contato.ufsc.br1518-29241518-2924opendoar:2024-03-08T13:12:07Encontros Bibli - Universidade Federal de Santa Catarina (UFSC)false
dc.title.none.fl_str_mv The use of design thinking in innovative solutions for information management and knowledge in a pharmacy at a school hospital
O uso do design thinking em soluções inovadoras para a gestão da informação e do conhecimento em farmácia de hospital escola
title The use of design thinking in innovative solutions for information management and knowledge in a pharmacy at a school hospital
spellingShingle The use of design thinking in innovative solutions for information management and knowledge in a pharmacy at a school hospital
Marques Luiz, Jaqueline
Ciência da informação
Design Thinking
Gestão da informação
Gestão do conhecimento
Inovação
Information Science
Design Thinking
Information management
Knowledge management
Innovation
Health
title_short The use of design thinking in innovative solutions for information management and knowledge in a pharmacy at a school hospital
title_full The use of design thinking in innovative solutions for information management and knowledge in a pharmacy at a school hospital
title_fullStr The use of design thinking in innovative solutions for information management and knowledge in a pharmacy at a school hospital
title_full_unstemmed The use of design thinking in innovative solutions for information management and knowledge in a pharmacy at a school hospital
title_sort The use of design thinking in innovative solutions for information management and knowledge in a pharmacy at a school hospital
author Marques Luiz, Jaqueline
author_facet Marques Luiz, Jaqueline
Zaninelli, Thais Batista
DEMARCHI, Ana Paula Perfetto
author_role author
author2 Zaninelli, Thais Batista
DEMARCHI, Ana Paula Perfetto
author2_role author
author
dc.contributor.author.fl_str_mv Marques Luiz, Jaqueline
Zaninelli, Thais Batista
DEMARCHI, Ana Paula Perfetto
dc.subject.por.fl_str_mv Ciência da informação
Design Thinking
Gestão da informação
Gestão do conhecimento
Inovação
Information Science
Design Thinking
Information management
Knowledge management
Innovation
Health
topic Ciência da informação
Design Thinking
Gestão da informação
Gestão do conhecimento
Inovação
Information Science
Design Thinking
Information management
Knowledge management
Innovation
Health
description Objective: To develop innovative solutions to solve problems that arise from the difficulty in reconciling the information registered in the system with the physical inventory in a teaching hospital pharmacy. Method: Exploratory qualitative research – adopted method, case study. The sources of evidence were: interview, questionnaire, document analysis, direct observation and indirect observation with a design thinking approach. Three servants who work in a pharmacy at a teaching hospital, controlling the stock of medicines (receiving, storing and distributing) were the research subjects. Result: The results show that there is a need to understand how medication stock control is carried out, who does it and how, in addition to identifying who used this control and their needs. In order to understand how individuals visualized this process, it was necessary to verify the occurrence of accidents, incidents and/or errors that could affect the medication stock control. With the aim of proposing innovative solutions based on design thinking methods for better information management in drug stock control, in order to facilitate and make it more effective. Conclusions: New issues emerged that enabled better use of space to receive, store and distribute medications, confirming the importance of the design thinking approach to problem solving.
publishDate 2023
dc.date.none.fl_str_mv 2023-09-28
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://periodicos.ufsc.br/index.php/eb/article/view/94660
10.5007/1518-2924.2023.e94660
url https://periodicos.ufsc.br/index.php/eb/article/view/94660
identifier_str_mv 10.5007/1518-2924.2023.e94660
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://periodicos.ufsc.br/index.php/eb/article/view/94660/54306
https://periodicos.ufsc.br/index.php/eb/article/view/94660/54294
https://periodicos.ufsc.br/index.php/eb/article/view/94660/54295
dc.rights.driver.fl_str_mv Copyright (c) 2023 Jaqueline Marques Luiz, Thais Batista Zaninelli, Ana Paula Perfetto Demarchi
https://creativecommons.org/licenses/by/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2023 Jaqueline Marques Luiz, Thais Batista Zaninelli, Ana Paula Perfetto Demarchi
https://creativecommons.org/licenses/by/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
application/pdf
dc.publisher.none.fl_str_mv Departamento de Ciência da Informação – UFSC
publisher.none.fl_str_mv Departamento de Ciência da Informação – UFSC
dc.source.none.fl_str_mv Encontros Bibli: revista eletrônica de biblioteconomia e ciência da informação; Vol. 28 (2023): Innovation, Technology and Sustainability; 1-20
Encontros Bibli: revista electrónica de bibliotecología y ciencias de la información.; Vol. 28 (2023): Innovación, Tecnología y Sustentabilidad; 1-20
Encontros Bibli: revista eletrônica de biblioteconomia e ciência da informação; v. 28 (2023): Inovação, Tecnologia e Sustentabilidade; 1-20
1518-2924
reponame:Encontros Bibli
instname:Universidade Federal de Santa Catarina (UFSC)
instacron:UFSC
instname_str Universidade Federal de Santa Catarina (UFSC)
instacron_str UFSC
institution UFSC
reponame_str Encontros Bibli
collection Encontros Bibli
repository.name.fl_str_mv Encontros Bibli - Universidade Federal de Santa Catarina (UFSC)
repository.mail.fl_str_mv encontrosbibli@contato.ufsc.br||portaldeperiodicos.bu@contato.ufsc.br
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