Analysis of the performance measurement process of a 3PL provider: the case of a multinational company

Detalhes bibliográficos
Autor(a) principal: Cândido,Caroline Nascimento da Silva
Data de Publicação: 2021
Outros Autores: Cândido,Luis Felipe, Lima,Sergio Henrique de Oliveira
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Gestão & Produção
Texto Completo: http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-530X2021000400210
Resumo: Abstract: Performance measurement is considered a critical strategic process for companies operating in the logistics sector, as they need to perform high service levels under conditions of uncertainty. In this context, the present study aimed to evaluate the process of performance measurement in a multinational 3PL provider with a subsidiary in Fortaleza, Ceará. 31 indicators used by the company were identified and described, and its process of performance measurement was mapped. It was found that the company does not have a clear and well-structured process for performance measurement, which can lead to misinterpretations and management failures. In addition, the decision-making process proved to be mostly centered on the individual experience of employees, who might make decisions not aligned with the organizational objectives. The study discusses some manners to improve the process of performance measurement in the case investigated and proposes opportunities for further research in the field.
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spelling Analysis of the performance measurement process of a 3PL provider: the case of a multinational companyPerformance measurementOperations managementPerformance indicatorsThird-party logisticsAbstract: Performance measurement is considered a critical strategic process for companies operating in the logistics sector, as they need to perform high service levels under conditions of uncertainty. In this context, the present study aimed to evaluate the process of performance measurement in a multinational 3PL provider with a subsidiary in Fortaleza, Ceará. 31 indicators used by the company were identified and described, and its process of performance measurement was mapped. It was found that the company does not have a clear and well-structured process for performance measurement, which can lead to misinterpretations and management failures. In addition, the decision-making process proved to be mostly centered on the individual experience of employees, who might make decisions not aligned with the organizational objectives. The study discusses some manners to improve the process of performance measurement in the case investigated and proposes opportunities for further research in the field.Universidade Federal de São Carlos2021-01-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-530X2021000400210Gestão & Produção v.28 n.4 2021reponame:Gestão & Produçãoinstname:Universidade Federal de São Carlos (UFSCAR)instacron:UFSCAR10.1590/1806-9649-2021v28e5604info:eu-repo/semantics/openAccessCândido,Caroline Nascimento da SilvaCândido,Luis FelipeLima,Sergio Henrique de Oliveiraeng2021-10-25T00:00:00Zoai:scielo:S0104-530X2021000400210Revistahttps://www.gestaoeproducao.com/PUBhttps://old.scielo.br/oai/scielo-oai.phpgp@dep.ufscar.br||revistagestaoemanalise@unichristus.edu.br1806-96490104-530Xopendoar:2021-10-25T00:00Gestão & Produção - Universidade Federal de São Carlos (UFSCAR)false
dc.title.none.fl_str_mv Analysis of the performance measurement process of a 3PL provider: the case of a multinational company
title Analysis of the performance measurement process of a 3PL provider: the case of a multinational company
spellingShingle Analysis of the performance measurement process of a 3PL provider: the case of a multinational company
Cândido,Caroline Nascimento da Silva
Performance measurement
Operations management
Performance indicators
Third-party logistics
title_short Analysis of the performance measurement process of a 3PL provider: the case of a multinational company
title_full Analysis of the performance measurement process of a 3PL provider: the case of a multinational company
title_fullStr Analysis of the performance measurement process of a 3PL provider: the case of a multinational company
title_full_unstemmed Analysis of the performance measurement process of a 3PL provider: the case of a multinational company
title_sort Analysis of the performance measurement process of a 3PL provider: the case of a multinational company
author Cândido,Caroline Nascimento da Silva
author_facet Cândido,Caroline Nascimento da Silva
Cândido,Luis Felipe
Lima,Sergio Henrique de Oliveira
author_role author
author2 Cândido,Luis Felipe
Lima,Sergio Henrique de Oliveira
author2_role author
author
dc.contributor.author.fl_str_mv Cândido,Caroline Nascimento da Silva
Cândido,Luis Felipe
Lima,Sergio Henrique de Oliveira
dc.subject.por.fl_str_mv Performance measurement
Operations management
Performance indicators
Third-party logistics
topic Performance measurement
Operations management
Performance indicators
Third-party logistics
description Abstract: Performance measurement is considered a critical strategic process for companies operating in the logistics sector, as they need to perform high service levels under conditions of uncertainty. In this context, the present study aimed to evaluate the process of performance measurement in a multinational 3PL provider with a subsidiary in Fortaleza, Ceará. 31 indicators used by the company were identified and described, and its process of performance measurement was mapped. It was found that the company does not have a clear and well-structured process for performance measurement, which can lead to misinterpretations and management failures. In addition, the decision-making process proved to be mostly centered on the individual experience of employees, who might make decisions not aligned with the organizational objectives. The study discusses some manners to improve the process of performance measurement in the case investigated and proposes opportunities for further research in the field.
publishDate 2021
dc.date.none.fl_str_mv 2021-01-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-530X2021000400210
url http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-530X2021000400210
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 10.1590/1806-9649-2021v28e5604
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv text/html
dc.publisher.none.fl_str_mv Universidade Federal de São Carlos
publisher.none.fl_str_mv Universidade Federal de São Carlos
dc.source.none.fl_str_mv Gestão & Produção v.28 n.4 2021
reponame:Gestão & Produção
instname:Universidade Federal de São Carlos (UFSCAR)
instacron:UFSCAR
instname_str Universidade Federal de São Carlos (UFSCAR)
instacron_str UFSCAR
institution UFSCAR
reponame_str Gestão & Produção
collection Gestão & Produção
repository.name.fl_str_mv Gestão & Produção - Universidade Federal de São Carlos (UFSCAR)
repository.mail.fl_str_mv gp@dep.ufscar.br||revistagestaoemanalise@unichristus.edu.br
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