Suporte social no trabalho, suporte organizacional e comprometimento organizacional: um estudo com professores da rede municipal de ensino

Detalhes bibliográficos
Autor(a) principal: Campos, Simone Alves Pacheco de
Data de Publicação: 2011
Tipo de documento: Dissertação
Idioma: por
Título da fonte: Manancial - Repositório Digital da UFSM
dARK ID: ark:/26339/0013000007r5z
Texto Completo: http://repositorio.ufsm.br/handle/1/4588
Resumo: This study was developed with the aim of identifying relationships between social support at work, organizational support and organizational commitment, considering the reality experienced by teachers of municipal schools. To this end, we carried out a descriptive survey research, quantitative and qualitative. First, the quantitative phase, with 336 teachers from the city, we used a structured questionnaire from three models: the Scale of Perceived Social Support at Work (GOMIDE JUNIOR, GUIMARÃES and DAMÁSIO, 2004; 2008), Scale Perceived Organizational Support (SIQUEIRA1995, 2008) and the Scale of Bases of Organizational Commitment, (MEDEIROS et al, 2005). After this, a qualitative step, through structured interviews with directors of six municipal schools. Regarding social support at work, the results signaled a similar perception among teachers and principals, indicating a greater presence of emotional social support and lower perceived instrumental support. With respect to organizational support, we can see that teachers and principals have different perceptions. While the teachers expressed a high perceived organizational support from schools, reports of the directors point to a lack of organizational support, since in their perception, there are only isolated organizational initiatives in order to provide welfare and job satisfaction. With respect to organizational commitment in relation to teachers, the results indicate a high normative commitment, through the enhancement of the Performance Based Requirement, and, for directors, a high affective commitment. Still, the results of this study indicated that both teachers and principals have a low appreciation of instrumental commitment. By establishing relationships between the constructs, the results indicated that social support at work, organizational support and organizational commitment are related. Considering the relationship between social support at work and organizational commitment, we observed high ratios exist between emotional support and the Affiliates and Affective bases, while, on the other hand, instrumental social support correlated weakly with all the bases of organizational commitment. In relation to organizational support, the results showed high correlations between this construct and strong bases Affiliate Obligation Stay and Affective. Finally, with respect to the relationship between social support at work and organizational support, it was observed that there were high associations between social support and emotional and instrumental perceptions of organizational support.
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spelling Suporte social no trabalho, suporte organizacional e comprometimento organizacional: um estudo com professores da rede municipal de ensinoSuporte social no trabalhoSuporte organizacionalComprometimento organizacionalSocial support at workOrganizational supportOrganizational commitmentCNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAOThis study was developed with the aim of identifying relationships between social support at work, organizational support and organizational commitment, considering the reality experienced by teachers of municipal schools. To this end, we carried out a descriptive survey research, quantitative and qualitative. First, the quantitative phase, with 336 teachers from the city, we used a structured questionnaire from three models: the Scale of Perceived Social Support at Work (GOMIDE JUNIOR, GUIMARÃES and DAMÁSIO, 2004; 2008), Scale Perceived Organizational Support (SIQUEIRA1995, 2008) and the Scale of Bases of Organizational Commitment, (MEDEIROS et al, 2005). After this, a qualitative step, through structured interviews with directors of six municipal schools. Regarding social support at work, the results signaled a similar perception among teachers and principals, indicating a greater presence of emotional social support and lower perceived instrumental support. With respect to organizational support, we can see that teachers and principals have different perceptions. While the teachers expressed a high perceived organizational support from schools, reports of the directors point to a lack of organizational support, since in their perception, there are only isolated organizational initiatives in order to provide welfare and job satisfaction. With respect to organizational commitment in relation to teachers, the results indicate a high normative commitment, through the enhancement of the Performance Based Requirement, and, for directors, a high affective commitment. Still, the results of this study indicated that both teachers and principals have a low appreciation of instrumental commitment. By establishing relationships between the constructs, the results indicated that social support at work, organizational support and organizational commitment are related. Considering the relationship between social support at work and organizational commitment, we observed high ratios exist between emotional support and the Affiliates and Affective bases, while, on the other hand, instrumental social support correlated weakly with all the bases of organizational commitment. In relation to organizational support, the results showed high correlations between this construct and strong bases Affiliate Obligation Stay and Affective. Finally, with respect to the relationship between social support at work and organizational support, it was observed that there were high associations between social support and emotional and instrumental perceptions of organizational support.Coordenação de Aperfeiçoamento de Pessoal de Nível SuperiorEste estudo foi desenvolvido com o objetivo de identificar as relações entre o suporte social no trabalho, suporte organizacional e o comprometimento organizacional, considerando a realidade vivenciada por professores da rede municipal de ensino. Para tanto, realizou-se uma pesquisa survey descritiva, de natureza quantitativa e qualitativa. Primeiramente, na etapa quantitativa, com 336 professores da rede municipal, utilizou-se o questionário estruturado a partir de três modelos: a Escala de Percepção de Suporte Social no Trabalho (GOMIDE JUNIOR, GUIMARÃES e DAMÁSIO, 2004; 2008), a Escala de Percepção de Suporte Organizacional (SIQUEIRA1995; 2008) e a Escala de Bases do Comprometimento Organizacional, (MEDEIROS et al, 2005). Após, foi realizada uma etapa qualitativa, através de entrevistas semiestruturadas com seis diretores de escolas municipais, sendo o protocolo elaborado à luz dos modelos utilizados. Em relação ao suporte social no trabalho, os resultados obtidos sinalizaram para percepções similares entre os professores e diretores, indicando uma maior presença de suporte social emocional e menor percepção de suporte instrumental. No que diz respeito ao suporte organizacional, pode-se observar que professores e diretores apresentam percepções diferenciadas. Enquanto os professores manifestaram uma elevada percepção de suporte organizacional por parte das escolas, os relatos dos diretores sinalizam para uma carência de suporte organizacional, visto que, na percepção destes, existem somente iniciativas organizacionais isoladas no sentido de prover bem-estar e satisfação no trabalho. No que tange ao comprometimento organizacional, em relação aos professores, os resultados indicam um elevado comprometimento normativo, através da valorização da base Obrigação pelo Desempenho; e, em relação aos diretores, um elevado comprometimento afetivo. Ainda, os resultados deste estudo indicaram que tanto professores quanto diretores apresentam uma baixa valorização do comprometimento instrumental (através das bases Linha Consistente de Atividade, Escassez de Alternativas e Falta de Recompensas e Oportunidades). Ao estabelecer relações entre os construtos, pode-se evidenciar que suporte social no trabalho, suporte organizacional e comprometimento organizacional são temas correlatos. Considerando a relação entre suporte social no trabalho e comprometimento organizacional, observou-se existirem relações elevadas entre o suporte emocional e as bases Afiliativa e Afetiva, enquanto que, por outro lado, o suporte social instrumental apresentou correlações fracas com todas as bases do comprometimento organizacional. Em relação ao suporte organizacional, os resultados evidenciaram elevadas correlações fortes entre este construto e as bases Afiliativa, Obrigação em Permanecer e Afetiva. Por fim, no que tange às relações existentes entre o suporte social no trabalho e o suporte organizacional, observou-se a existência de elevadas associações entre o suporte social emocional e instrumental e a percepção de suporte organizacional.Universidade Federal de Santa MariaBRAdministraçãoUFSMPrograma de Pós-Graduação em AdministraçãoEstivalete, Vania de Fátima Barroshttp://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4705184T5Löbler, Mauri Leodirhttp://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4764374E4Munhóz, Maria Alcionehttp://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4779223A5Campos, Simone Alves Pacheco de2017-04-242017-04-242011-04-13info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfapplication/pdfCAMPOS, Simone Alves Pacheco de. Suporte social no trabalho, suporte organizacional e comprometimento organizacional: um estudo com professores da rede municipal de ensino. 2011. 171 f. Dissertação (Mestrado em Administração) - Universidade Federal de Santa Maria, Santa Maria, 2011.http://repositorio.ufsm.br/handle/1/4588ark:/26339/0013000007r5zporinfo:eu-repo/semantics/openAccessreponame:Manancial - Repositório Digital da UFSMinstname:Universidade Federal de Santa Maria (UFSM)instacron:UFSM2017-07-25T14:09:52Zoai:repositorio.ufsm.br:1/4588Biblioteca Digital de Teses e Dissertaçõeshttps://repositorio.ufsm.br/ONGhttps://repositorio.ufsm.br/oai/requestatendimento.sib@ufsm.br||tedebc@gmail.comopendoar:2017-07-25T14:09:52Manancial - Repositório Digital da UFSM - Universidade Federal de Santa Maria (UFSM)false
dc.title.none.fl_str_mv Suporte social no trabalho, suporte organizacional e comprometimento organizacional: um estudo com professores da rede municipal de ensino
title Suporte social no trabalho, suporte organizacional e comprometimento organizacional: um estudo com professores da rede municipal de ensino
spellingShingle Suporte social no trabalho, suporte organizacional e comprometimento organizacional: um estudo com professores da rede municipal de ensino
Campos, Simone Alves Pacheco de
Suporte social no trabalho
Suporte organizacional
Comprometimento organizacional
Social support at work
Organizational support
Organizational commitment
CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
title_short Suporte social no trabalho, suporte organizacional e comprometimento organizacional: um estudo com professores da rede municipal de ensino
title_full Suporte social no trabalho, suporte organizacional e comprometimento organizacional: um estudo com professores da rede municipal de ensino
title_fullStr Suporte social no trabalho, suporte organizacional e comprometimento organizacional: um estudo com professores da rede municipal de ensino
title_full_unstemmed Suporte social no trabalho, suporte organizacional e comprometimento organizacional: um estudo com professores da rede municipal de ensino
title_sort Suporte social no trabalho, suporte organizacional e comprometimento organizacional: um estudo com professores da rede municipal de ensino
author Campos, Simone Alves Pacheco de
author_facet Campos, Simone Alves Pacheco de
author_role author
dc.contributor.none.fl_str_mv Estivalete, Vania de Fátima Barros
http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4705184T5
Löbler, Mauri Leodir
http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4764374E4
Munhóz, Maria Alcione
http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4779223A5
dc.contributor.author.fl_str_mv Campos, Simone Alves Pacheco de
dc.subject.por.fl_str_mv Suporte social no trabalho
Suporte organizacional
Comprometimento organizacional
Social support at work
Organizational support
Organizational commitment
CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
topic Suporte social no trabalho
Suporte organizacional
Comprometimento organizacional
Social support at work
Organizational support
Organizational commitment
CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
description This study was developed with the aim of identifying relationships between social support at work, organizational support and organizational commitment, considering the reality experienced by teachers of municipal schools. To this end, we carried out a descriptive survey research, quantitative and qualitative. First, the quantitative phase, with 336 teachers from the city, we used a structured questionnaire from three models: the Scale of Perceived Social Support at Work (GOMIDE JUNIOR, GUIMARÃES and DAMÁSIO, 2004; 2008), Scale Perceived Organizational Support (SIQUEIRA1995, 2008) and the Scale of Bases of Organizational Commitment, (MEDEIROS et al, 2005). After this, a qualitative step, through structured interviews with directors of six municipal schools. Regarding social support at work, the results signaled a similar perception among teachers and principals, indicating a greater presence of emotional social support and lower perceived instrumental support. With respect to organizational support, we can see that teachers and principals have different perceptions. While the teachers expressed a high perceived organizational support from schools, reports of the directors point to a lack of organizational support, since in their perception, there are only isolated organizational initiatives in order to provide welfare and job satisfaction. With respect to organizational commitment in relation to teachers, the results indicate a high normative commitment, through the enhancement of the Performance Based Requirement, and, for directors, a high affective commitment. Still, the results of this study indicated that both teachers and principals have a low appreciation of instrumental commitment. By establishing relationships between the constructs, the results indicated that social support at work, organizational support and organizational commitment are related. Considering the relationship between social support at work and organizational commitment, we observed high ratios exist between emotional support and the Affiliates and Affective bases, while, on the other hand, instrumental social support correlated weakly with all the bases of organizational commitment. In relation to organizational support, the results showed high correlations between this construct and strong bases Affiliate Obligation Stay and Affective. Finally, with respect to the relationship between social support at work and organizational support, it was observed that there were high associations between social support and emotional and instrumental perceptions of organizational support.
publishDate 2011
dc.date.none.fl_str_mv 2011-04-13
2017-04-24
2017-04-24
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv CAMPOS, Simone Alves Pacheco de. Suporte social no trabalho, suporte organizacional e comprometimento organizacional: um estudo com professores da rede municipal de ensino. 2011. 171 f. Dissertação (Mestrado em Administração) - Universidade Federal de Santa Maria, Santa Maria, 2011.
http://repositorio.ufsm.br/handle/1/4588
dc.identifier.dark.fl_str_mv ark:/26339/0013000007r5z
identifier_str_mv CAMPOS, Simone Alves Pacheco de. Suporte social no trabalho, suporte organizacional e comprometimento organizacional: um estudo com professores da rede municipal de ensino. 2011. 171 f. Dissertação (Mestrado em Administração) - Universidade Federal de Santa Maria, Santa Maria, 2011.
ark:/26339/0013000007r5z
url http://repositorio.ufsm.br/handle/1/4588
dc.language.iso.fl_str_mv por
language por
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Universidade Federal de Santa Maria
BR
Administração
UFSM
Programa de Pós-Graduação em Administração
publisher.none.fl_str_mv Universidade Federal de Santa Maria
BR
Administração
UFSM
Programa de Pós-Graduação em Administração
dc.source.none.fl_str_mv reponame:Manancial - Repositório Digital da UFSM
instname:Universidade Federal de Santa Maria (UFSM)
instacron:UFSM
instname_str Universidade Federal de Santa Maria (UFSM)
instacron_str UFSM
institution UFSM
reponame_str Manancial - Repositório Digital da UFSM
collection Manancial - Repositório Digital da UFSM
repository.name.fl_str_mv Manancial - Repositório Digital da UFSM - Universidade Federal de Santa Maria (UFSM)
repository.mail.fl_str_mv atendimento.sib@ufsm.br||tedebc@gmail.com
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