Avaliação da qualidade dos cursos UAB sob a perspectiva dos alunos: uma proposta de modelo avaliativo de demanda
Autor(a) principal: | |
---|---|
Data de Publicação: | 2018 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Repositório Institucional Manancial UFSM |
Texto Completo: | http://repositorio.ufsm.br/handle/1/16797 |
Resumo: | The Federal University of Santa Maria (UFSM) is a participant in the Open University System of Brazil (UAB), in the offer of distance learning courses. The UAB system has gained strength and is seen as an effective public policy in the process of internalization of higher education. In this context, the need for excellence in the quality of processes and services provided to the community stands out. Among the processes, it is necessary to analyze demand for UAB courses. The aim of this research was to evaluate the quality of the courses offered by the Federal University of Santa Maria at the Open University of Brazil (UAB) and, later, to propose an instrument to support decision making in the demand assessment process. Therefore, the methodology used in the work was exploratory and descriptive of quantitative and qualitative character. Questionnaires were used, which were directed to the coordinators of the institutions of the UAB system, in the state of Rio Grande do Sul, and to the students of the UAB / UFSM courses in a regular situation in the second half of 2018. The method used brought important information which, translated into a feeling or believed in certain possibilities empirically. Statistical Package for Social Science (SPSS) was used for the statistical analysis of data and, in a complementary way, the Iramutec 0.7 alpha 2 software. It was also evaluated the profile of some cities- poles offered by the UAB / UFSM courses. It can be inferred that the student of the UAB system has a differentiated profile when compared to the classroom. When identifying and evaluating the quality of the services provided in the UAB/UFSM courses, in the most diverse dimensions, it is verified that, from the perspective of the students, there is the possibility of contributing to a better planning and performance of the supply and teaching process. Demand research, use of videoconferences as well as greater pedagogical accompaniment showed that these are the ways to improve the quality of service provision in the UAB/UFSM offer. |
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2019-06-07T20:46:15Z2019-06-07T20:46:15Z2018-12-12http://repositorio.ufsm.br/handle/1/16797The Federal University of Santa Maria (UFSM) is a participant in the Open University System of Brazil (UAB), in the offer of distance learning courses. The UAB system has gained strength and is seen as an effective public policy in the process of internalization of higher education. In this context, the need for excellence in the quality of processes and services provided to the community stands out. Among the processes, it is necessary to analyze demand for UAB courses. The aim of this research was to evaluate the quality of the courses offered by the Federal University of Santa Maria at the Open University of Brazil (UAB) and, later, to propose an instrument to support decision making in the demand assessment process. Therefore, the methodology used in the work was exploratory and descriptive of quantitative and qualitative character. Questionnaires were used, which were directed to the coordinators of the institutions of the UAB system, in the state of Rio Grande do Sul, and to the students of the UAB / UFSM courses in a regular situation in the second half of 2018. The method used brought important information which, translated into a feeling or believed in certain possibilities empirically. Statistical Package for Social Science (SPSS) was used for the statistical analysis of data and, in a complementary way, the Iramutec 0.7 alpha 2 software. It was also evaluated the profile of some cities- poles offered by the UAB / UFSM courses. It can be inferred that the student of the UAB system has a differentiated profile when compared to the classroom. When identifying and evaluating the quality of the services provided in the UAB/UFSM courses, in the most diverse dimensions, it is verified that, from the perspective of the students, there is the possibility of contributing to a better planning and performance of the supply and teaching process. Demand research, use of videoconferences as well as greater pedagogical accompaniment showed that these are the ways to improve the quality of service provision in the UAB/UFSM offer.A Universidade Federal de Santa Maria (UFSM) é participante do Sistema Universidade Aberta do Brasil (UAB), na oferta de cursos na modalidade a distância. O sistema UAB ganhou força e mostra-se como uma política pública eficaz no processo de interiorização do ensino superior. Neste contexto, destaca-se a necessidade de excelência na qualidade dos processos e serviços prestados à comunidade. Entre os processos, ressalta-se a necessidade de análise de demanda para os cursos UAB. Assim, a pesquisa objetivou avaliar a qualidade dos cursos ofertados pela Universidade Federal de Santa Maria no âmbito da Universidade Aberta do Brasil (UAB) e, posteriormente, propor um instrumento de apoio à tomada de decisão no processo de avaliação de demanda. Para tanto, a metodologia utilizada no trabalho foi exploratória e descritiva de caráter quantitativo e qualitativo. Utilizou-se questionários, os quais foram direcionados aos coordenadores das instituições do sistema UAB, no estado do Rio Grande do Sul, e aos alunos dos cursos UAB/UFSM em situação regular no segundo semestre de 2018. O método utilizado trouxe informações importantes as quais, traduziam-se em um sentimento ou acreditava-se em determinadas possibilidades empiricamente. Para as análises estatísticas de dados utilizou-se o software Statistical Package for the Social Science (SPSS) e, de maneira complementar, o software Iramutec 0,7 alpha 2. Avaliou-se, ainda, de maneira amostral o perfil de algumas cidades-polo que ofertam os cursos UAB/UFSM. Pode-se inferir que o aluno do sistema UAB possui um perfil diferenciado se comparado ao presencial. Ao identificar e avaliar o tema qualidade dos serviços prestados relativos aos cursos UAB/UFSM, nas mais diversas dimensões, verifica-se que, na perspectiva dos alunos, existe a possibilidade de contribuir para um melhor planejamento e desempenho do processo de oferta e ensino. A pesquisa de demanda, utilização de videoaulas bem como e maior acompanhamento pedagógico, mostrou serem esses os caminhos para a melhoria na qualidade da prestação de serviços na oferta UAB/UFSM.porUniversidade Federal de Santa MariaCentro de Ciências Sociais e HumanasPrograma de Pós-Graduação em Gestão de Organizações PúblicasUFSMBrasilAdministração PúblicaAttribution-NonCommercial-NoDerivatives 4.0 Internationalhttp://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessUniversidade Aberta do BrasilUniversidade Federal de Santa MariaQualidadeOpen University of BrazilFederal University of Santa MariaQualityCNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO PUBLICAAvaliação da qualidade dos cursos UAB sob a perspectiva dos alunos: uma proposta de modelo avaliativo de demandaEvaluation of the quality of courses and polos UAB under the perspective of students: a proposal of the demand assessment modelinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisSantos, Gilberto Martinshttp://lattes.cnpq.br/3104108502301871Bender Filho, Reisolihttp://lattes.cnpq.br/9794436610539367Solana-González, Pedrohttp://lattes.cnpq.br/4666177352431115http://lattes.cnpq.br/4610413771749013Costa Junior, Elizeu da Silva6002002000096003a59ce0f-7179-4b11-b215-cfec4a706f4079114cc8-573b-4470-8402-11373adde2c0aba31154-6717-477d-af99-6e82af79f3638562e17c-e483-494a-bb67-41d108287cf6reponame:Repositório Institucional Manancial UFSMinstname:Universidade Federal de Santa Maria (UFSM)instacron:UFSMORIGINALDIS_PPGGOP_2018_COSTA JUNIOR_ELIZEU.pdfDIS_PPGGOP_2018_COSTA JUNIOR_ELIZEU.pdfDissertação de Mestradoapplication/pdf9179761http://repositorio.ufsm.br/bitstream/1/16797/1/DIS_PPGGOP_2018_COSTA%20JUNIOR_ELIZEU.pdf34f40b255d8e5d7c3f166f517fcb977aMD51CC-LICENSElicense_rdflicense_rdfapplication/rdf+xml; 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dc.title.por.fl_str_mv |
Avaliação da qualidade dos cursos UAB sob a perspectiva dos alunos: uma proposta de modelo avaliativo de demanda |
dc.title.alternative.eng.fl_str_mv |
Evaluation of the quality of courses and polos UAB under the perspective of students: a proposal of the demand assessment model |
title |
Avaliação da qualidade dos cursos UAB sob a perspectiva dos alunos: uma proposta de modelo avaliativo de demanda |
spellingShingle |
Avaliação da qualidade dos cursos UAB sob a perspectiva dos alunos: uma proposta de modelo avaliativo de demanda Costa Junior, Elizeu da Silva Universidade Aberta do Brasil Universidade Federal de Santa Maria Qualidade Open University of Brazil Federal University of Santa Maria Quality CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO PUBLICA |
title_short |
Avaliação da qualidade dos cursos UAB sob a perspectiva dos alunos: uma proposta de modelo avaliativo de demanda |
title_full |
Avaliação da qualidade dos cursos UAB sob a perspectiva dos alunos: uma proposta de modelo avaliativo de demanda |
title_fullStr |
Avaliação da qualidade dos cursos UAB sob a perspectiva dos alunos: uma proposta de modelo avaliativo de demanda |
title_full_unstemmed |
Avaliação da qualidade dos cursos UAB sob a perspectiva dos alunos: uma proposta de modelo avaliativo de demanda |
title_sort |
Avaliação da qualidade dos cursos UAB sob a perspectiva dos alunos: uma proposta de modelo avaliativo de demanda |
author |
Costa Junior, Elizeu da Silva |
author_facet |
Costa Junior, Elizeu da Silva |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Santos, Gilberto Martins |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/3104108502301871 |
dc.contributor.referee1.fl_str_mv |
Bender Filho, Reisoli |
dc.contributor.referee1Lattes.fl_str_mv |
http://lattes.cnpq.br/9794436610539367 |
dc.contributor.referee2.fl_str_mv |
Solana-González, Pedro |
dc.contributor.referee2Lattes.fl_str_mv |
http://lattes.cnpq.br/4666177352431115 |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/4610413771749013 |
dc.contributor.author.fl_str_mv |
Costa Junior, Elizeu da Silva |
contributor_str_mv |
Santos, Gilberto Martins Bender Filho, Reisoli Solana-González, Pedro |
dc.subject.por.fl_str_mv |
Universidade Aberta do Brasil Universidade Federal de Santa Maria Qualidade |
topic |
Universidade Aberta do Brasil Universidade Federal de Santa Maria Qualidade Open University of Brazil Federal University of Santa Maria Quality CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO PUBLICA |
dc.subject.eng.fl_str_mv |
Open University of Brazil Federal University of Santa Maria Quality |
dc.subject.cnpq.fl_str_mv |
CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO PUBLICA |
description |
The Federal University of Santa Maria (UFSM) is a participant in the Open University System of Brazil (UAB), in the offer of distance learning courses. The UAB system has gained strength and is seen as an effective public policy in the process of internalization of higher education. In this context, the need for excellence in the quality of processes and services provided to the community stands out. Among the processes, it is necessary to analyze demand for UAB courses. The aim of this research was to evaluate the quality of the courses offered by the Federal University of Santa Maria at the Open University of Brazil (UAB) and, later, to propose an instrument to support decision making in the demand assessment process. Therefore, the methodology used in the work was exploratory and descriptive of quantitative and qualitative character. Questionnaires were used, which were directed to the coordinators of the institutions of the UAB system, in the state of Rio Grande do Sul, and to the students of the UAB / UFSM courses in a regular situation in the second half of 2018. The method used brought important information which, translated into a feeling or believed in certain possibilities empirically. Statistical Package for Social Science (SPSS) was used for the statistical analysis of data and, in a complementary way, the Iramutec 0.7 alpha 2 software. It was also evaluated the profile of some cities- poles offered by the UAB / UFSM courses. It can be inferred that the student of the UAB system has a differentiated profile when compared to the classroom. When identifying and evaluating the quality of the services provided in the UAB/UFSM courses, in the most diverse dimensions, it is verified that, from the perspective of the students, there is the possibility of contributing to a better planning and performance of the supply and teaching process. Demand research, use of videoconferences as well as greater pedagogical accompaniment showed that these are the ways to improve the quality of service provision in the UAB/UFSM offer. |
publishDate |
2018 |
dc.date.issued.fl_str_mv |
2018-12-12 |
dc.date.accessioned.fl_str_mv |
2019-06-07T20:46:15Z |
dc.date.available.fl_str_mv |
2019-06-07T20:46:15Z |
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info:eu-repo/semantics/publishedVersion |
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info:eu-repo/semantics/masterThesis |
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publishedVersion |
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http://repositorio.ufsm.br/handle/1/16797 |
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http://repositorio.ufsm.br/handle/1/16797 |
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por |
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por |
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600200200009 |
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600 |
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Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/ info:eu-repo/semantics/openAccess |
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Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/ |
eu_rights_str_mv |
openAccess |
dc.publisher.none.fl_str_mv |
Universidade Federal de Santa Maria Centro de Ciências Sociais e Humanas |
dc.publisher.program.fl_str_mv |
Programa de Pós-Graduação em Gestão de Organizações Públicas |
dc.publisher.initials.fl_str_mv |
UFSM |
dc.publisher.country.fl_str_mv |
Brasil |
dc.publisher.department.fl_str_mv |
Administração Pública |
publisher.none.fl_str_mv |
Universidade Federal de Santa Maria Centro de Ciências Sociais e Humanas |
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