Hospitais com características organizacionais diferenciadas: aplicação do QFD nos serviços de fisioterapia
Autor(a) principal: | |
---|---|
Data de Publicação: | 2003 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Repositório Institucional Manancial UFSM |
Texto Completo: | http://repositorio.ufsm.br/handle/1/26630 |
Resumo: | This work aimed to characterize, to measure and to develop the quality of the physiotherapeutic service in three different hospitals. To reach the objectives quality indicators they were used (IDs) and the quality function deployment. The obtained results, through those two tools, they suggest to invest in the students' training; to aim the motivation and interpersonal relationship; to provide the safety in the practical theoretical knowledge and to accomplish a multidisciplinary with the medical team. These relationships of the results of the tools facilitate the scientific administration of a physiotherapy service, the "QFD" turns possible the characterization of the quality and because of this it selects the technical or administrative actions based on the customer's opinion for the improvement of the service, and the "IDs", evaluate the characteristics of the quality of their customers' service, however, those tools should be applied periodically for the continuous improvement of the quality of the service. |
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2022-10-21T19:55:13Z2022-10-21T19:55:13Z2003-08-04http://repositorio.ufsm.br/handle/1/26630This work aimed to characterize, to measure and to develop the quality of the physiotherapeutic service in three different hospitals. To reach the objectives quality indicators they were used (IDs) and the quality function deployment. The obtained results, through those two tools, they suggest to invest in the students' training; to aim the motivation and interpersonal relationship; to provide the safety in the practical theoretical knowledge and to accomplish a multidisciplinary with the medical team. These relationships of the results of the tools facilitate the scientific administration of a physiotherapy service, the "QFD" turns possible the characterization of the quality and because of this it selects the technical or administrative actions based on the customer's opinion for the improvement of the service, and the "IDs", evaluate the characteristics of the quality of their customers' service, however, those tools should be applied periodically for the continuous improvement of the quality of the service.Este trabalho objetivou caracterizar, mensurar e desenvolver a qualidade do serviço fisioterápico em três diferentes hospitais. Para alcançar os objetivos foram utilizados indicadores de qualidade (IDs) e o desdobramento da função qualidade. Os resultados obtidos, através dessas duas ferramentas, sugerem investir no treinamento dos alunos; objetivar a motivação e relação interpessoal; proporcionar segurança nos conhecimentos teórico práticos e realizar uma multidisciplinariedade com a equipe médica. Estas relações dos resultados das ferramentas facilitam a administração científica de um serviço de fisioterapia, o "QFD" torna possível a caracterização da qualidade e por isso seleciona as ações técnicas ou administrativas baseado na opinião do cliente para a melhoria do serviço, sendo que os "IDs", avaliam as características da qualidade do serviço de seus clientes, entretanto, essas ferramentas devem ser aplicadas periodicamente para o melhoramento contínuo da qualidade do serviço.Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPESporUniversidade Federal de Santa MariaCentro de TecnologiaPrograma de Pós-Graduação em Engenharia de ProduçãoUFSMBrasilEngenharia de ProduçãoAttribution-NonCommercial-NoDerivatives 4.0 Internationalhttp://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessQFDFisioterapiaPhysiotherapyCNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAOHospitais com características organizacionais diferenciadas: aplicação do QFD nos serviços de fisioterapiaHospitals with differentiated organizational characteristics: application of QFD in the services of physiotherapyinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisGodoy, Leoni Pentiadohttp://lattes.cnpq.br/7499692835204617Lopes, Luis Felipe DiasAzambuja, Marcelohttp://lattes.cnpq.br/6655930366672886Cortez Neto, Angelo300800000005600600600600600789ffbac-1499-499a-83fa-2429e3a07b66b477a9db-7736-457e-aeb1-eab3ef44db6e52b4ac9b-ae50-4378-9e6d-d078971edcbcd9aa5b24-b229-4668-bc60-be64722c2a95reponame:Repositório Institucional Manancial UFSMinstname:Universidade Federal de Santa Maria (UFSM)instacron:UFSMCC-LICENSElicense_rdflicense_rdfapplication/rdf+xml; charset=utf-8805http://repositorio.ufsm.br/bitstream/1/26630/2/license_rdf4460e5956bc1d1639be9ae6146a50347MD52ORIGINALDIS_PPGEP_2003_CORTEZ_NETO_ANGELO.pdfDIS_PPGEP_2003_CORTEZ_NETO_ANGELO.pdfDissertação de Mestradoapplication/pdf361782http://repositorio.ufsm.br/bitstream/1/26630/1/DIS_PPGEP_2003_CORTEZ_NETO_ANGELO.pdf2fb56a4011785e76a19f2424203352c6MD51LICENSElicense.txtlicense.txttext/plain; charset=utf-81956http://repositorio.ufsm.br/bitstream/1/26630/3/license.txt2f0571ecee68693bd5cd3f17c1e075dfMD531/266302022-10-21 16:55:13.717oai:repositorio.ufsm.br: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ório Institucionalhttp://repositorio.ufsm.br/PUBhttp://repositorio.ufsm.br/oai/requestouvidoria@ufsm.bropendoar:39132022-10-21T19:55:13Repositório Institucional Manancial UFSM - Universidade Federal de Santa Maria (UFSM)false |
dc.title.por.fl_str_mv |
Hospitais com características organizacionais diferenciadas: aplicação do QFD nos serviços de fisioterapia |
dc.title.alternative.eng.fl_str_mv |
Hospitals with differentiated organizational characteristics: application of QFD in the services of physiotherapy |
title |
Hospitais com características organizacionais diferenciadas: aplicação do QFD nos serviços de fisioterapia |
spellingShingle |
Hospitais com características organizacionais diferenciadas: aplicação do QFD nos serviços de fisioterapia Cortez Neto, Angelo QFD Fisioterapia Physiotherapy CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO |
title_short |
Hospitais com características organizacionais diferenciadas: aplicação do QFD nos serviços de fisioterapia |
title_full |
Hospitais com características organizacionais diferenciadas: aplicação do QFD nos serviços de fisioterapia |
title_fullStr |
Hospitais com características organizacionais diferenciadas: aplicação do QFD nos serviços de fisioterapia |
title_full_unstemmed |
Hospitais com características organizacionais diferenciadas: aplicação do QFD nos serviços de fisioterapia |
title_sort |
Hospitais com características organizacionais diferenciadas: aplicação do QFD nos serviços de fisioterapia |
author |
Cortez Neto, Angelo |
author_facet |
Cortez Neto, Angelo |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Godoy, Leoni Pentiado |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/7499692835204617 |
dc.contributor.referee1.fl_str_mv |
Lopes, Luis Felipe Dias |
dc.contributor.referee2.fl_str_mv |
Azambuja, Marcelo |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/6655930366672886 |
dc.contributor.author.fl_str_mv |
Cortez Neto, Angelo |
contributor_str_mv |
Godoy, Leoni Pentiado Lopes, Luis Felipe Dias Azambuja, Marcelo |
dc.subject.por.fl_str_mv |
QFD Fisioterapia |
topic |
QFD Fisioterapia Physiotherapy CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO |
dc.subject.eng.fl_str_mv |
Physiotherapy |
dc.subject.cnpq.fl_str_mv |
CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO |
description |
This work aimed to characterize, to measure and to develop the quality of the physiotherapeutic service in three different hospitals. To reach the objectives quality indicators they were used (IDs) and the quality function deployment. The obtained results, through those two tools, they suggest to invest in the students' training; to aim the motivation and interpersonal relationship; to provide the safety in the practical theoretical knowledge and to accomplish a multidisciplinary with the medical team. These relationships of the results of the tools facilitate the scientific administration of a physiotherapy service, the "QFD" turns possible the characterization of the quality and because of this it selects the technical or administrative actions based on the customer's opinion for the improvement of the service, and the "IDs", evaluate the characteristics of the quality of their customers' service, however, those tools should be applied periodically for the continuous improvement of the quality of the service. |
publishDate |
2003 |
dc.date.issued.fl_str_mv |
2003-08-04 |
dc.date.accessioned.fl_str_mv |
2022-10-21T19:55:13Z |
dc.date.available.fl_str_mv |
2022-10-21T19:55:13Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://repositorio.ufsm.br/handle/1/26630 |
url |
http://repositorio.ufsm.br/handle/1/26630 |
dc.language.iso.fl_str_mv |
por |
language |
por |
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300800000005 |
dc.relation.confidence.fl_str_mv |
600 600 600 600 600 |
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789ffbac-1499-499a-83fa-2429e3a07b66 b477a9db-7736-457e-aeb1-eab3ef44db6e 52b4ac9b-ae50-4378-9e6d-d078971edcbc d9aa5b24-b229-4668-bc60-be64722c2a95 |
dc.rights.driver.fl_str_mv |
Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/ info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/ |
eu_rights_str_mv |
openAccess |
dc.publisher.none.fl_str_mv |
Universidade Federal de Santa Maria Centro de Tecnologia |
dc.publisher.program.fl_str_mv |
Programa de Pós-Graduação em Engenharia de Produção |
dc.publisher.initials.fl_str_mv |
UFSM |
dc.publisher.country.fl_str_mv |
Brasil |
dc.publisher.department.fl_str_mv |
Engenharia de Produção |
publisher.none.fl_str_mv |
Universidade Federal de Santa Maria Centro de Tecnologia |
dc.source.none.fl_str_mv |
reponame:Repositório Institucional Manancial UFSM instname:Universidade Federal de Santa Maria (UFSM) instacron:UFSM |
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