Identifying quality requirements demanded by university library users: a case study

• Autor(a) principal: Silva, Vítor Vasata Macchi
• Data de Publicação: 2017
• Outros Autores: Rosa, Andreia Petró da, Leite, Ana Cláudia da Costa, Sousa, Rodrigo Silva Caxias de
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista Digital de Biblioteconomia e Ciência da Informação
• Texto Completo: https://periodicos.sbu.unicamp.br/ojs/index.php/rdbci/article/view/8648025
• topic: Estudo de usuário. Universidade Federal. Biblioteca central.; Biblioteconomia; User study. Federal University. Central library.; Library Science; Information Science; Librarianship.

Proposes improvements related to the most valued requirements by the users of the Central Library of a Federal University, identified from a study of users. Aims to identify the profile of the users who attend this library and also the requirements that this users most value in information units. Five steps comprise the method of working. They are: characterization of the scene; development and implementation of the questionnaire; identification of the profile of the users; identification of requirements valued by users; and proposition of improvements to the Library. The results indicate that most users do not use the available collection and also that the study tables correspond to the main reason for users go to the library. The results also show that "Infrastructure" is the most prized category by library users in the study. The results also indicate that the most valued requirements by users of this library are "available closed rooms for group work", "available computers for research" and "provide wi-fi". The proposals for improvement relate to aspects linked to the library infrastructure. It points out that meeting the proposals listed can contribute to improving the perception of users to the services provided by the library.