Effectiveness of Management Systems by the use of Digital Tools

• Autor(a) principal: Pineda Domínguez, Daniel
• Data de Publicação: 2022
• Outros Autores: Torres Márquez, María Amalia Clara, Manzano Sánchez, Nayeli, Cerecedo Maya, Beatriz Eugenia
• Tipo de documento: Artigo
• Idioma: spa
• Título da fonte: Research, Society and Development
• Texto Completo: https://rsdjournal.org/index.php/rsd/article/view/33735
• topic: Sistema de gestão; Sistema de qualidade; Sistema de sustentabilidade; Indústria 4.0; Ferramentas digitais.; Management system; Quality system; Sustainability system; Industry 4.0; Digital tools.; Sistema de gestión; Sistema de calidad; Sistema de sustentabilidad; Industria 4.0; Herramientas digitales.

The new paradigm of Industry 4.0 implies the use of digital tools (DT) for activities related to the operations of companies that obtain goods or services through Management systems such as Quality (QMS) and Sustainability (SGS). These many companies do not operate with the speed and effectiveness necessary for increasingly demanding markets due to ignorance or deficient use of these tools for effective information on management systems. The objective of this work was to determine the relationship between the study variables, for which dimensions and indicators show the knowledge and good use of DT, and its results in the management systems indicated. Based on the empirical research and its results, a model is proposed for the making of relevant decisions by companies that are in similar cases.