Case study of a hearing rehabilitation service in the City of São Paulo
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Data de Publicação: | 2021 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Research, Society and Development |
Texto Completo: | https://rsdjournal.org/index.php/rsd/article/view/18633 |
Resumo: | To present a case study of a hearing rehabilitation service in the city of São Paulo. Reorganization of the patient's auditory rehabilitation process, proposed by the Technical Area of The Person of Disability of the Municipal Health Department, introducing the Shared Multiprofessional Reception, with a view to the one established in the Care Line and the Singular Therapeutic Project. Previously, patients in the region scheduled for diagnosis complied with the following Protocol: 1. ENT physician - Service Entry; 2. Audiological Evaluation; 3. Otorhinolaryngologist - diagnosis and conduct; 4. Audiologist - pre-mold and pre-selection of the device; 5. Audiologist - Test and definition of the Device and 6. Delivery/Dispensing of the Device. This process of entry to the concession of hearing aids took up to 12 months. The reorganization took place in 4 Phases: 1. (April/2015) - scheduling for the realization of Steps 1, 2 and 3 of the Protocol; 2. (October/2015) - inclusion of Stage 4 (1 otorhinolaryngologist and 2 audiologists); 3. (January/2017) - inclusion according to otorhinolaryngologist and only way of entering the service; 4. (April/2017) - inclusion of Social Work. With this operating model, it was observed a reduction in the number of returns, optimization of schedules, improvement of access to the service and reduction of time between the first consultation and the granting of hearing devices from twelve (12) to four (4) months. The patient's process for auditory rehabilitation within the Service was all restructured and described, constituting a model to be replicated. The reorganization was a successful experience. |
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Case study of a hearing rehabilitation service in the City of São PauloEstudio de caso de un servicio de rehabilitación auditiva en la Ciudad de São PauloEstudo de caso de um serviço de reabilitação auditiva na Cidade de São PauloFonoaudiologiaAudiologiaAudiçãoAparelhos auditivosReabilitação auditivaCentros de reabilitaçãoGestão de serviços de saúde.LogopediaAudiologíaAudienciaAudífonosRehabilitación auditivaCentros de rehabilitaciónAdministración de servicios de salud.Speech TherapyAudiologyHearingHearing aidsAuditory rehabilitationRehabilitation centersHealth service management.To present a case study of a hearing rehabilitation service in the city of São Paulo. Reorganization of the patient's auditory rehabilitation process, proposed by the Technical Area of The Person of Disability of the Municipal Health Department, introducing the Shared Multiprofessional Reception, with a view to the one established in the Care Line and the Singular Therapeutic Project. Previously, patients in the region scheduled for diagnosis complied with the following Protocol: 1. ENT physician - Service Entry; 2. Audiological Evaluation; 3. Otorhinolaryngologist - diagnosis and conduct; 4. Audiologist - pre-mold and pre-selection of the device; 5. Audiologist - Test and definition of the Device and 6. Delivery/Dispensing of the Device. This process of entry to the concession of hearing aids took up to 12 months. The reorganization took place in 4 Phases: 1. (April/2015) - scheduling for the realization of Steps 1, 2 and 3 of the Protocol; 2. (October/2015) - inclusion of Stage 4 (1 otorhinolaryngologist and 2 audiologists); 3. (January/2017) - inclusion according to otorhinolaryngologist and only way of entering the service; 4. (April/2017) - inclusion of Social Work. With this operating model, it was observed a reduction in the number of returns, optimization of schedules, improvement of access to the service and reduction of time between the first consultation and the granting of hearing devices from twelve (12) to four (4) months. The patient's process for auditory rehabilitation within the Service was all restructured and described, constituting a model to be replicated. The reorganization was a successful experience.Presentar un estudio de caso de un servicio de rehabilitación auditiva en la ciudad de São Paulo. Reorganización del proceso de rehabilitación auditiva del paciente, propuesta por el Área Técnica de La Persona de Discapacidad del Departamento Municipal de Salud, introduciendo la Recepción Multiprofesional Compartida, con vistas a la establecida en la Línea asistencial y el Proyecto Terapéutico Singular. Previamente, los pacientes de la región programados para el diagnóstico cumplían con el siguiente Protocolo: 1. Médico otorrinolaringólogo - Ingreso al Servicio; 2. Evaluación Audiológica; 3. Otorrinolaringólogo - diagnóstico y conducta; 4. Audiólogo - pre-moldeo y preselección del dispositivo; 5. Audiólogo - Prueba y definición del Dispositivo y 6. Entrega/Dispensación del Dispositivo. Este proceso de ingreso a la concesión de audífonos tomó hasta 12 meses La reorganización se llevó a cabo en 4 Fases: 1. (Abril/2015) - programación para la realización de los Pasos 1, 2 y 3 del Protocolo; 2. (octubre/2015) - inclusión de la etapa 4 (1 otorrinolaringólogo y 2 l audiólogos); 3. (enero/2017) - inclusión según otorrinolaringólogo y única forma de entrar en el servicio; 4. (abril/2017) - inclusión de Trabajo Social. Con este modelo operativo, se observó una reducción en el número de retornos, optimización de horarios, mejora del acceso al servicio y reducción del tiempo entre la primera consulta y el otorgamiento de audífonos de doce (12) a cuatro (4) meses. El proceso del paciente para la rehabilitación auditiva dentro del Servicio fue reestructurado y descrito, constituyendo un modelo a replicar. La reorganización fue una experiencia exitosa.Apresentar estudo de caso de um serviço de reabilitação auditiva do Município de São Paulo. Reorganização do processo de reabilitação auditiva do paciente, proposta pela Área Técnica da Pessoa com Deficiência da Secretaria Municipal de Saúde, introduzindo o Acolhimento Multiprofissional Compartilhado, com vistas ao estabelecido na Linha de Cuidados e do Projeto Terapêutico Singular. Anteriormente, os pacientes da região agendados para diagnóstico, cumpriam o seguinte Protocolo: 1. Médico otorrinolaringologista – Entrada no Serviço; 2. Avaliação Audiológica; 3. Otorrinolaringologista - diagnóstico e conduta; 4. Fonoaudiólogo – pré-molde e pré-seleção do aparelho; 5. Fonoaudiólogo – Teste e definição do Aparelho e 6. Entrega/Dispensação do Aparelho, sendo que tal processo da entrada à concessão dos dispositivos auditivos de amplificação levava até 12 meses. A reorganização aconteceu em 4 Fases: 1. (abril/2015) - agendamento para realização das Etapas 1, 2 e 3 do Protocolo; 2. (outubro/2015) - inclusão da Etapa 4 (1 otorrinolaringologista e 2 fonoaudiólogos); 3. (janeiro/2017) - inclusão segundo otorrinolaringologista e única forma de entrada no serviço; 4. (abril/2017) - inclusão do Serviço Social. Com esse modelo de funcionamento, foi constatada a redução no número de retornos, otimização das agendas, melhoria do acesso ao serviço e redução do tempo entre a primeira consulta e a concessão dos dispositivos auditivos de doze (12) para quatro (4) meses. O processo do paciente para a reabilitação auditiva dentro do Serviço foi todo reestruturado e descrito, constituindo-se como um modelo a ser replicado. A reorganização constituiu-se como uma experiência de sucesso.Research, Society and Development2021-08-08info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://rsdjournal.org/index.php/rsd/article/view/1863310.33448/rsd-v10i10.18633Research, Society and Development; Vol. 10 No. 10; e199101018633Research, Society and Development; Vol. 10 Núm. 10; e199101018633Research, Society and Development; v. 10 n. 10; e1991010186332525-3409reponame:Research, Society and Developmentinstname:Universidade Federal de Itajubá (UNIFEI)instacron:UNIFEIporhttps://rsdjournal.org/index.php/rsd/article/view/18633/16740Copyright (c) 2021 Cláudia Aparecida Ragusa-Mouradian; Teresa Maria Momensohn-Santoshttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessRagusa-Mouradian, Cláudia AparecidaMomensohn-Santos, Teresa Maria 2021-10-02T21:49:16Zoai:ojs.pkp.sfu.ca:article/18633Revistahttps://rsdjournal.org/index.php/rsd/indexPUBhttps://rsdjournal.org/index.php/rsd/oairsd.articles@gmail.com2525-34092525-3409opendoar:2024-01-17T09:38:43.392627Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)false |
dc.title.none.fl_str_mv |
Case study of a hearing rehabilitation service in the City of São Paulo Estudio de caso de un servicio de rehabilitación auditiva en la Ciudad de São Paulo Estudo de caso de um serviço de reabilitação auditiva na Cidade de São Paulo |
title |
Case study of a hearing rehabilitation service in the City of São Paulo |
spellingShingle |
Case study of a hearing rehabilitation service in the City of São Paulo Ragusa-Mouradian, Cláudia Aparecida Fonoaudiologia Audiologia Audição Aparelhos auditivos Reabilitação auditiva Centros de reabilitação Gestão de serviços de saúde. Logopedia Audiología Audiencia Audífonos Rehabilitación auditiva Centros de rehabilitación Administración de servicios de salud. Speech Therapy Audiology Hearing Hearing aids Auditory rehabilitation Rehabilitation centers Health service management. |
title_short |
Case study of a hearing rehabilitation service in the City of São Paulo |
title_full |
Case study of a hearing rehabilitation service in the City of São Paulo |
title_fullStr |
Case study of a hearing rehabilitation service in the City of São Paulo |
title_full_unstemmed |
Case study of a hearing rehabilitation service in the City of São Paulo |
title_sort |
Case study of a hearing rehabilitation service in the City of São Paulo |
author |
Ragusa-Mouradian, Cláudia Aparecida |
author_facet |
Ragusa-Mouradian, Cláudia Aparecida Momensohn-Santos, Teresa Maria |
author_role |
author |
author2 |
Momensohn-Santos, Teresa Maria |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Ragusa-Mouradian, Cláudia Aparecida Momensohn-Santos, Teresa Maria |
dc.subject.por.fl_str_mv |
Fonoaudiologia Audiologia Audição Aparelhos auditivos Reabilitação auditiva Centros de reabilitação Gestão de serviços de saúde. Logopedia Audiología Audiencia Audífonos Rehabilitación auditiva Centros de rehabilitación Administración de servicios de salud. Speech Therapy Audiology Hearing Hearing aids Auditory rehabilitation Rehabilitation centers Health service management. |
topic |
Fonoaudiologia Audiologia Audição Aparelhos auditivos Reabilitação auditiva Centros de reabilitação Gestão de serviços de saúde. Logopedia Audiología Audiencia Audífonos Rehabilitación auditiva Centros de rehabilitación Administración de servicios de salud. Speech Therapy Audiology Hearing Hearing aids Auditory rehabilitation Rehabilitation centers Health service management. |
description |
To present a case study of a hearing rehabilitation service in the city of São Paulo. Reorganization of the patient's auditory rehabilitation process, proposed by the Technical Area of The Person of Disability of the Municipal Health Department, introducing the Shared Multiprofessional Reception, with a view to the one established in the Care Line and the Singular Therapeutic Project. Previously, patients in the region scheduled for diagnosis complied with the following Protocol: 1. ENT physician - Service Entry; 2. Audiological Evaluation; 3. Otorhinolaryngologist - diagnosis and conduct; 4. Audiologist - pre-mold and pre-selection of the device; 5. Audiologist - Test and definition of the Device and 6. Delivery/Dispensing of the Device. This process of entry to the concession of hearing aids took up to 12 months. The reorganization took place in 4 Phases: 1. (April/2015) - scheduling for the realization of Steps 1, 2 and 3 of the Protocol; 2. (October/2015) - inclusion of Stage 4 (1 otorhinolaryngologist and 2 audiologists); 3. (January/2017) - inclusion according to otorhinolaryngologist and only way of entering the service; 4. (April/2017) - inclusion of Social Work. With this operating model, it was observed a reduction in the number of returns, optimization of schedules, improvement of access to the service and reduction of time between the first consultation and the granting of hearing devices from twelve (12) to four (4) months. The patient's process for auditory rehabilitation within the Service was all restructured and described, constituting a model to be replicated. The reorganization was a successful experience. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-08-08 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/18633 10.33448/rsd-v10i10.18633 |
url |
https://rsdjournal.org/index.php/rsd/article/view/18633 |
identifier_str_mv |
10.33448/rsd-v10i10.18633 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/18633/16740 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2021 Cláudia Aparecida Ragusa-Mouradian; Teresa Maria Momensohn-Santos https://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2021 Cláudia Aparecida Ragusa-Mouradian; Teresa Maria Momensohn-Santos https://creativecommons.org/licenses/by/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Research, Society and Development |
publisher.none.fl_str_mv |
Research, Society and Development |
dc.source.none.fl_str_mv |
Research, Society and Development; Vol. 10 No. 10; e199101018633 Research, Society and Development; Vol. 10 Núm. 10; e199101018633 Research, Society and Development; v. 10 n. 10; e199101018633 2525-3409 reponame:Research, Society and Development instname:Universidade Federal de Itajubá (UNIFEI) instacron:UNIFEI |
instname_str |
Universidade Federal de Itajubá (UNIFEI) |
instacron_str |
UNIFEI |
institution |
UNIFEI |
reponame_str |
Research, Society and Development |
collection |
Research, Society and Development |
repository.name.fl_str_mv |
Research, Society and Development - Universidade Federal de Itajubá (UNIFEI) |
repository.mail.fl_str_mv |
rsd.articles@gmail.com |
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1797052685365542912 |