Managing Outsourced it Services Based on Project Management Practices: Multiple Cases Study and an Evaluation Model Proposal
Autor(a) principal: | |
---|---|
Data de Publicação: | 2015 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Revista Gestão e Projetos (GeP) |
Texto Completo: | https://periodicos.uninove.br/gep/article/view/9631 |
Resumo: | This article aims to discuss the matters involving the contracting and management of outsourced IT services. To meet the stated aim, a qualitative and exploratory research, based on multiple case studies, covering Brazilian companies, was performed. The data analysis has indicated that companies are not sufficiently empowered for building consistent and strong relationships with third party service providers, although these companies are aware the choice of outsourcing is not just about selecting and contracting a vendor, but it also involves a decision which requires monitoring and adaptation to the organizational structure and how the remaining IT should operate. As a contribution arising from the analysis and obtained results, it is proposed an evaluation model for ICT outsourced services based on project management best practices. |
id |
UNINOVE-4_d12f79d91474f34bf2a57d45e4c3d250 |
---|---|
oai_identifier_str |
oai:https://periodicos.uninove.br:article/9631 |
network_acronym_str |
UNINOVE-4 |
network_name_str |
Revista Gestão e Projetos (GeP) |
repository_id_str |
|
spelling |
Managing Outsourced it Services Based on Project Management Practices: Multiple Cases Study and an Evaluation Model ProposalGerenciando Serviços Terceirizados de TI com Base nas Práticas de Gerenciamento de Projetos: Estudo de Múltiplos Casos e Proposição de um Modelo Avaliativo.IT Outsourcing; IT Strategy; IT Project Management; IT Management.Outsourcing de TI, Estratégia de TI, Gerenciamento de Projeto em TI, Gestão de TI.This article aims to discuss the matters involving the contracting and management of outsourced IT services. To meet the stated aim, a qualitative and exploratory research, based on multiple case studies, covering Brazilian companies, was performed. The data analysis has indicated that companies are not sufficiently empowered for building consistent and strong relationships with third party service providers, although these companies are aware the choice of outsourcing is not just about selecting and contracting a vendor, but it also involves a decision which requires monitoring and adaptation to the organizational structure and how the remaining IT should operate. As a contribution arising from the analysis and obtained results, it is proposed an evaluation model for ICT outsourced services based on project management best practices.Esse artigo tem como objetivo discutir os aspectos que envolvem a contratação e gestão de serviços terceirizados (outsourcing) de TI. Para tanto, realizou-se uma pesquisa qualitativa, exploratória, baseada em estudos de múltiplos casos, contemplando empresas brasileiras. A análise dos dados apontou que as empresas não estão suficientemente habilitadas para construir relacionamentos consistentes e duradouros com fornecedores de serviços terceirizados, embora tenham ciência que a opção pelo outsourcing não se resume à seleção e contratação de um fornecedor, mas envolve também uma decisão que exige permanente vigilância e adequação à estrutura organizacional e à forma como a TI remanescente deve operar. Propõe-se, como contribuição decorrente da análise e dos resultados obtidos, um modelo de gestão de serviços terceirizados baseado em práticas de gerenciamento de projetos.Universidade Nove de Julho (Uninove)de Jesus Filho, Rubens CarlosBiancolino, César AugustoWeiss, Marcos Cesar2015-12-26info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.uninove.br/gep/article/view/963110.5585/gep.v6i3.302Revista de Gestão e Projetos; v. 6, n. 3 (2015): setembro-dezembro; 98-1142236-0972reponame:Revista Gestão e Projetos (GeP)instname:Universidade Nove de Julho (UNINOVE)instacron:UNINOVEporhttps://periodicos.uninove.br/gep/article/view/9631/4376Direitos autorais 2016 Rubens Carlos de Jesus Filho, César Augusto Biancolino, Marcos Cesar Weisshttp://creativecommons.org/licenses/by-nc-nd/4.0info:eu-repo/semantics/openAccess2019-05-27T21:12:34Zoai:https://periodicos.uninove.br:article/9631Revistahttps://periodicos.uninove.br/gepPRIhttps://periodicos.uninove.br/gep/oaigep@uninove.br || editor@revistagep.org || crismonteiro@uninove.br2236-09722236-0972opendoar:2019-05-27T21:12:34Revista Gestão e Projetos (GeP) - Universidade Nove de Julho (UNINOVE)false |
dc.title.none.fl_str_mv |
Managing Outsourced it Services Based on Project Management Practices: Multiple Cases Study and an Evaluation Model Proposal Gerenciando Serviços Terceirizados de TI com Base nas Práticas de Gerenciamento de Projetos: Estudo de Múltiplos Casos e Proposição de um Modelo Avaliativo. |
title |
Managing Outsourced it Services Based on Project Management Practices: Multiple Cases Study and an Evaluation Model Proposal |
spellingShingle |
Managing Outsourced it Services Based on Project Management Practices: Multiple Cases Study and an Evaluation Model Proposal de Jesus Filho, Rubens Carlos IT Outsourcing; IT Strategy; IT Project Management; IT Management. Outsourcing de TI, Estratégia de TI, Gerenciamento de Projeto em TI, Gestão de TI. |
title_short |
Managing Outsourced it Services Based on Project Management Practices: Multiple Cases Study and an Evaluation Model Proposal |
title_full |
Managing Outsourced it Services Based on Project Management Practices: Multiple Cases Study and an Evaluation Model Proposal |
title_fullStr |
Managing Outsourced it Services Based on Project Management Practices: Multiple Cases Study and an Evaluation Model Proposal |
title_full_unstemmed |
Managing Outsourced it Services Based on Project Management Practices: Multiple Cases Study and an Evaluation Model Proposal |
title_sort |
Managing Outsourced it Services Based on Project Management Practices: Multiple Cases Study and an Evaluation Model Proposal |
author |
de Jesus Filho, Rubens Carlos |
author_facet |
de Jesus Filho, Rubens Carlos Biancolino, César Augusto Weiss, Marcos Cesar |
author_role |
author |
author2 |
Biancolino, César Augusto Weiss, Marcos Cesar |
author2_role |
author author |
dc.contributor.none.fl_str_mv |
|
dc.contributor.author.fl_str_mv |
de Jesus Filho, Rubens Carlos Biancolino, César Augusto Weiss, Marcos Cesar |
dc.subject.por.fl_str_mv |
IT Outsourcing; IT Strategy; IT Project Management; IT Management. Outsourcing de TI, Estratégia de TI, Gerenciamento de Projeto em TI, Gestão de TI. |
topic |
IT Outsourcing; IT Strategy; IT Project Management; IT Management. Outsourcing de TI, Estratégia de TI, Gerenciamento de Projeto em TI, Gestão de TI. |
description |
This article aims to discuss the matters involving the contracting and management of outsourced IT services. To meet the stated aim, a qualitative and exploratory research, based on multiple case studies, covering Brazilian companies, was performed. The data analysis has indicated that companies are not sufficiently empowered for building consistent and strong relationships with third party service providers, although these companies are aware the choice of outsourcing is not just about selecting and contracting a vendor, but it also involves a decision which requires monitoring and adaptation to the organizational structure and how the remaining IT should operate. As a contribution arising from the analysis and obtained results, it is proposed an evaluation model for ICT outsourced services based on project management best practices. |
publishDate |
2015 |
dc.date.none.fl_str_mv |
2015-12-26 |
dc.type.none.fl_str_mv |
|
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://periodicos.uninove.br/gep/article/view/9631 10.5585/gep.v6i3.302 |
url |
https://periodicos.uninove.br/gep/article/view/9631 |
identifier_str_mv |
10.5585/gep.v6i3.302 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://periodicos.uninove.br/gep/article/view/9631/4376 |
dc.rights.driver.fl_str_mv |
Direitos autorais 2016 Rubens Carlos de Jesus Filho, César Augusto Biancolino, Marcos Cesar Weiss http://creativecommons.org/licenses/by-nc-nd/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Direitos autorais 2016 Rubens Carlos de Jesus Filho, César Augusto Biancolino, Marcos Cesar Weiss http://creativecommons.org/licenses/by-nc-nd/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Nove de Julho (Uninove) |
publisher.none.fl_str_mv |
Universidade Nove de Julho (Uninove) |
dc.source.none.fl_str_mv |
Revista de Gestão e Projetos; v. 6, n. 3 (2015): setembro-dezembro; 98-114 2236-0972 reponame:Revista Gestão e Projetos (GeP) instname:Universidade Nove de Julho (UNINOVE) instacron:UNINOVE |
instname_str |
Universidade Nove de Julho (UNINOVE) |
instacron_str |
UNINOVE |
institution |
UNINOVE |
reponame_str |
Revista Gestão e Projetos (GeP) |
collection |
Revista Gestão e Projetos (GeP) |
repository.name.fl_str_mv |
Revista Gestão e Projetos (GeP) - Universidade Nove de Julho (UNINOVE) |
repository.mail.fl_str_mv |
gep@uninove.br || editor@revistagep.org || crismonteiro@uninove.br |
_version_ |
1797052864739147776 |