Managing Outsourced it Services Based on Project Management Practices: Multiple Cases Study and an Evaluation Model Proposal

Detalhes bibliográficos
Autor(a) principal: de Jesus Filho, Rubens Carlos
Data de Publicação: 2015
Outros Autores: Biancolino, César Augusto, Weiss, Marcos Cesar
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista Gestão e Projetos (GeP)
Texto Completo: https://periodicos.uninove.br/gep/article/view/9631
Resumo: This article aims to discuss the matters involving the contracting and management of outsourced IT services. To meet the stated aim, a qualitative and exploratory research, based on multiple case studies, covering Brazilian companies, was performed. The data analysis has indicated that companies are not sufficiently empowered for building consistent and strong relationships with third party service providers, although these companies are aware the choice of outsourcing is not just about selecting and contracting a vendor, but it also involves a decision which requires monitoring and adaptation to the organizational structure and how the remaining IT should operate. As a contribution arising from the analysis and obtained results, it is proposed an evaluation model for ICT outsourced services based on project management best practices.
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spelling Managing Outsourced it Services Based on Project Management Practices: Multiple Cases Study and an Evaluation Model ProposalGerenciando Serviços Terceirizados de TI com Base nas Práticas de Gerenciamento de Projetos: Estudo de Múltiplos Casos e Proposição de um Modelo Avaliativo.IT Outsourcing; IT Strategy; IT Project Management; IT Management.Outsourcing de TI, Estratégia de TI, Gerenciamento de Projeto em TI, Gestão de TI.This article aims to discuss the matters involving the contracting and management of outsourced IT services. To meet the stated aim, a qualitative and exploratory research, based on multiple case studies, covering Brazilian companies, was performed. The data analysis has indicated that companies are not sufficiently empowered for building consistent and strong relationships with third party service providers, although these companies are aware the choice of outsourcing is not just about selecting and contracting a vendor, but it also involves a decision which requires monitoring and adaptation to the organizational structure and how the remaining IT should operate. As a contribution arising from the analysis and obtained results, it is proposed an evaluation model for ICT outsourced services based on project management best practices.Esse artigo tem como objetivo discutir os aspectos que envolvem a contratação e gestão de serviços terceirizados (outsourcing) de TI. Para tanto, realizou-se uma pesquisa qualitativa, exploratória, baseada em estudos de múltiplos casos, contemplando empresas brasileiras. A análise dos dados apontou que as empresas não estão suficientemente habilitadas para construir relacionamentos consistentes e duradouros com fornecedores de serviços terceirizados, embora tenham ciência que a opção pelo outsourcing não se resume à seleção e contratação de um fornecedor, mas envolve também uma decisão que exige permanente vigilância e adequação à estrutura organizacional e à forma como a TI remanescente deve operar. Propõe-se, como contribuição decorrente da análise e dos resultados obtidos, um modelo de gestão de serviços terceirizados baseado em práticas de gerenciamento de projetos.Universidade Nove de Julho (Uninove)de Jesus Filho, Rubens CarlosBiancolino, César AugustoWeiss, Marcos Cesar2015-12-26info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.uninove.br/gep/article/view/963110.5585/gep.v6i3.302Revista de Gestão e Projetos; v. 6, n. 3 (2015): setembro-dezembro; 98-1142236-0972reponame:Revista Gestão e Projetos (GeP)instname:Universidade Nove de Julho (UNINOVE)instacron:UNINOVEporhttps://periodicos.uninove.br/gep/article/view/9631/4376Direitos autorais 2016 Rubens Carlos de Jesus Filho, César Augusto Biancolino, Marcos Cesar Weisshttp://creativecommons.org/licenses/by-nc-nd/4.0info:eu-repo/semantics/openAccess2019-05-27T21:12:34Zoai:https://periodicos.uninove.br:article/9631Revistahttps://periodicos.uninove.br/gepPRIhttps://periodicos.uninove.br/gep/oaigep@uninove.br || editor@revistagep.org || crismonteiro@uninove.br2236-09722236-0972opendoar:2019-05-27T21:12:34Revista Gestão e Projetos (GeP) - Universidade Nove de Julho (UNINOVE)false
dc.title.none.fl_str_mv Managing Outsourced it Services Based on Project Management Practices: Multiple Cases Study and an Evaluation Model Proposal
Gerenciando Serviços Terceirizados de TI com Base nas Práticas de Gerenciamento de Projetos: Estudo de Múltiplos Casos e Proposição de um Modelo Avaliativo.
title Managing Outsourced it Services Based on Project Management Practices: Multiple Cases Study and an Evaluation Model Proposal
spellingShingle Managing Outsourced it Services Based on Project Management Practices: Multiple Cases Study and an Evaluation Model Proposal
de Jesus Filho, Rubens Carlos
IT Outsourcing; IT Strategy; IT Project Management; IT Management.
Outsourcing de TI, Estratégia de TI, Gerenciamento de Projeto em TI, Gestão de TI.
title_short Managing Outsourced it Services Based on Project Management Practices: Multiple Cases Study and an Evaluation Model Proposal
title_full Managing Outsourced it Services Based on Project Management Practices: Multiple Cases Study and an Evaluation Model Proposal
title_fullStr Managing Outsourced it Services Based on Project Management Practices: Multiple Cases Study and an Evaluation Model Proposal
title_full_unstemmed Managing Outsourced it Services Based on Project Management Practices: Multiple Cases Study and an Evaluation Model Proposal
title_sort Managing Outsourced it Services Based on Project Management Practices: Multiple Cases Study and an Evaluation Model Proposal
author de Jesus Filho, Rubens Carlos
author_facet de Jesus Filho, Rubens Carlos
Biancolino, César Augusto
Weiss, Marcos Cesar
author_role author
author2 Biancolino, César Augusto
Weiss, Marcos Cesar
author2_role author
author
dc.contributor.none.fl_str_mv
dc.contributor.author.fl_str_mv de Jesus Filho, Rubens Carlos
Biancolino, César Augusto
Weiss, Marcos Cesar
dc.subject.por.fl_str_mv IT Outsourcing; IT Strategy; IT Project Management; IT Management.
Outsourcing de TI, Estratégia de TI, Gerenciamento de Projeto em TI, Gestão de TI.
topic IT Outsourcing; IT Strategy; IT Project Management; IT Management.
Outsourcing de TI, Estratégia de TI, Gerenciamento de Projeto em TI, Gestão de TI.
description This article aims to discuss the matters involving the contracting and management of outsourced IT services. To meet the stated aim, a qualitative and exploratory research, based on multiple case studies, covering Brazilian companies, was performed. The data analysis has indicated that companies are not sufficiently empowered for building consistent and strong relationships with third party service providers, although these companies are aware the choice of outsourcing is not just about selecting and contracting a vendor, but it also involves a decision which requires monitoring and adaptation to the organizational structure and how the remaining IT should operate. As a contribution arising from the analysis and obtained results, it is proposed an evaluation model for ICT outsourced services based on project management best practices.
publishDate 2015
dc.date.none.fl_str_mv 2015-12-26
dc.type.none.fl_str_mv

dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://periodicos.uninove.br/gep/article/view/9631
10.5585/gep.v6i3.302
url https://periodicos.uninove.br/gep/article/view/9631
identifier_str_mv 10.5585/gep.v6i3.302
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://periodicos.uninove.br/gep/article/view/9631/4376
dc.rights.driver.fl_str_mv Direitos autorais 2016 Rubens Carlos de Jesus Filho, César Augusto Biancolino, Marcos Cesar Weiss
http://creativecommons.org/licenses/by-nc-nd/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Direitos autorais 2016 Rubens Carlos de Jesus Filho, César Augusto Biancolino, Marcos Cesar Weiss
http://creativecommons.org/licenses/by-nc-nd/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Nove de Julho (Uninove)
publisher.none.fl_str_mv Universidade Nove de Julho (Uninove)
dc.source.none.fl_str_mv Revista de Gestão e Projetos; v. 6, n. 3 (2015): setembro-dezembro; 98-114
2236-0972
reponame:Revista Gestão e Projetos (GeP)
instname:Universidade Nove de Julho (UNINOVE)
instacron:UNINOVE
instname_str Universidade Nove de Julho (UNINOVE)
instacron_str UNINOVE
institution UNINOVE
reponame_str Revista Gestão e Projetos (GeP)
collection Revista Gestão e Projetos (GeP)
repository.name.fl_str_mv Revista Gestão e Projetos (GeP) - Universidade Nove de Julho (UNINOVE)
repository.mail.fl_str_mv gep@uninove.br || editor@revistagep.org || crismonteiro@uninove.br
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