Organizational culture as a driver of intelligence processes in public management

• Autor(a) principal: Melati, Claudia
• Data de Publicação: 2017
• Outros Autores: Janissek-Muniz, Raquel
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: RACE (Joaçaba. Online)
• Texto Completo: https://periodicos.unoesc.edu.br/race/article/view/14701

The use of data and information from the environment outside the Public Administration can provide the improvement of the decision-making of public managers, as well as greater efficiency and effectiveness in the development of public activity. Systematizing the monitoring of environments requires the structuring of Intelligence processes, which have a focus on the external information of the organizations, aiming at the monitoring of the ecosystem as a whole, being determinant for the organizations to know and adapt to their environment. Recognizing the importance of a driving organizational culture that allows the maintenance and evolution of such processes, this study sought to identify relevant points related to the influence of organizational culture in the implementation of Intelligence processes with Public Management. With the accomplishment of 17 interviews with different public managers, it was possible to show that they recognize the organizational culture as the driver of the Intelligence processes, since they point to the strengthening of an environment stimulated for the monitoring of the external environment, the engagement of people and the use of information and communication technologies as key mechanisms of organizational culture for the accomplishment of such processes. It is identified as a limitation of this work not to conduct interviews with managers who work directly with Intelligence processes, as well as, the participation of Agency of a single State in the study, not making it possible to perform comparative among organizational cultures. For future studies, it is suggested to continue the research by conducting interviews with servers that do not hold management positions. Keywords: Organizational culture. Intelligence. Public management.