Tecnologias de educação a distância e o desenvolvimento de competência tecnológica: um estudo de caso em uma instituição de ensino superior

• Autor(a) principal: Francisco, Rachel Neves Dias
• Data de Publicação: 2013
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações do Mackenzie
• Texto Completo: http://dspace.mackenzie.br/handle/10899/23444
• topic: competência tecnológica; educação a distância; tecnologia na prática; competência na prática; instituição de ensino superior; serviço mediado por tecnologia; technological competence; distance education; technology in practice; competence in practice; higher education institution; service mediated by technology; CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO DE EMPRESAS

The introduction of the new technologies in the educational process, especially virtual learning systems via web, is enabling the Distance Education (DE) become more interactive. Those advances in DE bringing a new way of thinking and continuously improving the quality of education service. Because of these advances, the Higher Education Institutions (HEI) need to develop technological skills related to the use and exploitation of information technology. The objective of this dissertation is to understand the relationship of the use of technologies for Distance Education and the development of technological competence of the Higher Education Institution from the articulation between artifacts, agents and practice. The conceptual framework of this research focuses on technology and competence in practice. It starts on the approach structurationist technology, through contact with the user, unexpected results arise in relation to original purposes. The human practice has constituted and reconstituted every day and collective practices become routine. Therefore, the development of technological competence results from recurring interaction between artefacts, agents, new institutionalized practices throughout the process of implementation and use of technology. The objective of this dissertation is understand the relationship of the use the Distance Education s technologies and the development of technological competence of the Institution of Higher Education from the articulation artifacts, agents and practice. The specific objectives of this study are: 1) identify the artifacts used in DE by HEI and the necessary infrastructure to deploy DE at an HEI.; 2) understand the competencies of the agents that develop and use the technology of DE in terms of knowledge, experience and skills; 3) analyze the practice of DE from the introduction of technology, in terms of training and adaptation to changes; 4) analyze the impact of using technology and the development of technological competence in terms of professor qualification, teaching content and market share. In defining these goals, we opted for qualitative research, predominantly interpretive, exploratory and descriptive based on a single case study. The data were analyzed according to interpretative approach of content analysis proposed by Flores (1994). Semi-structured interviews had conducted with managers, developers, teachers and tutors that work in DE. The different views of these participants contributed to a more process detailed of the interaction between agents and technology. The research shows that both, the technology, the agents and the practices have changed because of the dynamic introduction of this new type of education model, bringing reflections about the users roles and the influence on the presence education model.