Agilidade em mudança de software por modelos de gestão e arquitetura de tecnologia no setor bancário

• Autor(a) principal: Furquim, Rodrigo Monteiro
• Data de Publicação: 2021
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações do Mackenzie
• Texto Completo: https://dspace.mackenzie.br/handle/10899/28517
• topic: metodologia de desenvolvimento; ágil; inovação; DevOps; CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO

Subject: Improvement in software change agility with adoption of management models and technology architecture. Application: This work presented a proposal to address problems in agility in software changes of the MDN bank (fictitious name), identified from the analysis of performance indicators and compared to large technology companies. Based on these indicators, it was found that there is a time-related problem to launch a new version of internet banking and mobile app for "legal entity" customers. Innovation: The solution adopted suggests, as a strategy, the innovation in processes incre-mentally, with the application of models adapted from agile. A proposal was elaborated, ob-serving the resources and capabilities necessary to s, the action plan and the implementation of the proposal to solve this problem through the adoption of agile practices and DevOps, including the modernization of the application architecture. Impact: The solution adopted has been increasing the speed of software delivery, reducing the waiting time to launch new features, and promoting greater competitiveness of MDN bank in its market. From this context is that this work contributes to meeting the expectations of the or-ganization. Thus, it is expected that the model presented, is replicated in other areas of tech-nology of the MDN bank. Complexity: Dealing with the area of technology of large organizations, as occurs in MDN brings a challenge due to the complexity of the relationships between the areas of develop-ment and operations, so there is a need for new ways of managing the process. Another criti-cal factor for success is the choice of what is effectively to modernize. Part of the develop-ment of this work took place over the COVID-19 crisis. Considering that the analyzed scenar-ios would not change significantly, it was understood to continue with work with teams and management remotely. In this sense, the creation and improvement of strategies to solve the problem, started from the recognition and understanding of values identified under the com-pany's strategy. Applied Methodology: The methodology for practical and applied work (PSPE/AO) of Mar-condes, Miguel, Franklin and Perez (2017) was used, with the use of interviews, the VRIO Model, Impact Grid Analysis, Value Chain Analysis, the SWOT Matrix.