Empredimientos habitacionales cooperativos : propuestas para la mejora del proceso de gestión estatal

• Autor(a) principal: Camaño Capocasale, Andrea Fátima
• Data de Publicação: 2011
• Tipo de documento: Dissertação
• Idioma: spa
• Título da fonte: Biblioteca Digital de Teses e Dissertações da UFRGS
• Texto Completo: http://hdl.handle.net/10183/75749
• topic: Política habitacional; Cooperativa habitacional; Habitação popular; Gestão de projetos; Uruguai; Cooperative housing project management; State housing cooperatives; Value flow; Value generation; Emprendimientos habitacionales cooperativos; Gestión estatal de cooperativas de vivienda; Flujo de valor; Generación de valor

The topics relating to Latin American social housing requirements, has historically been a priority for governments social policies in such countries. In Uruguay, one of the programs promoted by the public sector to satisfy the demand for social housing to lower-income households, has been a venture managed by solidarity cooperative organizations. These cooperative organizations voluntarily associate families with a common housing need, to provide housing solutions through such a social and cultural organization called Housing Cooperative, which is shared ownership and democratically managed. For cooperative launch, the role played by social organizations and the government are crucial, particularly in process efficiency through which, the goal of social housing solutions can be achieved for involved families. This is the study purpose of this thesis, that intends contribute to public management processes improvement to enable housing cooperatives construction. Specially, the research goal is focused on a new approach for the state management process in Cooperative Housing projects, figured out as a Product Process Development, generating value in public actors’ interactions, seeking quality improvements opportunities for such projects. To meet this purpose, process loss value related to wasted time, were identified by process modeling tools, including benchmarks and value stream maps. The impact of time and information issues in loss value was investigated from the cooperative projects end-users point of view. The research was a case study approach and it was divided in two descriptive stages called phases. Phase A was aimed to describe the processes and define criteria for case-study selection. In Phase B was conducted the case studies properly, seeking to distinguish using different data and evidence source, the perceived value within the analyzed process. The main findings relate to the lack of overall process understanding. This vision successfully allows identify perceived creation or loss value, and non-value generation potential in these processes, mainly in social processes. Flow value loses in processes value stream were detected in time and quality of information issues. Given the results, actions are proposed for future value flow map improvement, as well as proposals for short and medium term acting in the main identified variables.