Proposta de aplicação de ferramentas de qualidade em uma indústria de produção de moldes

• Autor(a) principal: Silveira, João Paulo Correia da
• Data de Publicação: 2021
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório do Centro Universitário Braz Cubas
• Texto Completo: https://repositorio.cruzeirodosul.edu.br/handle/123456789/3100
• topic: PDCA; Brainstorming; Ishikawa; CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO

A market with constant changes, brings more and more demands for companies, which must seek their competitive advantages as a way to ensure the quality of their products, productivity and customer satisfaction. Aiming at this, this work aims to expose the importance of applying quality tools for process improvement and problem solving. Quality tools are applied to help companies set a standard, thus turning mere facts into concrete information. With this purpose, an exploratory, qualitative case study was started to search for tools that were better suited to the company's low maturity for quality management. Thus, a proposal was created for the application of more basic tools such as: Brainstorming, Ishikawa, 5W2H, GUT matrix and PDCA method in a mold manufacturing industry for glass packaging. This proposal was developed through the author's knowledge and experience in the mold production process, with the purpose of solving the problem of reworks generated by the variation of the volumetric capacity of the mold product. The results obtained brought solutions to the causes of the problem and were a suggestion for the company to apply more complex tools to work in other sources after the development of its quality maturity.