Quality of technical assistance: economic evaluation of the quality in technical assistance processes
Main Author: | |
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Publication Date: | 2021 |
Other Authors: | , , |
Format: | Article |
Language: | eng |
Source: | Independent Journal of Management & Production |
Download full: | http://www.ijmp.jor.br/index.php/ijmp/article/view/1271 |
Summary: | This study aims to analyze the economic feasibility of hiring new technicians in order to meet the existing demand for technical assistance. For this, a sensitivity analysis was performed and the data was collected in a qualitative and quantitative way. After that interviews were carried out and quality tools were applied, such as: brainstorms, cause and effect diagram and also financial and cost data was collected during the process. Thus, it was possible to identify that the main causes of the problem is the unavailability of technicians. Thus, an initial solution was developed to create financial configurations to assess which decision would be most plausible. Finally, the best performance scenario was to hire only one new technician, as it maximizes the company's net profit and the representative percentage of that profit from the generated revenue; it was also considered to what extent the solution could be applied. This research is important not only for the studied company, but also for others that have similar problems and need instructions to create a direction for a solution. |
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Quality of technical assistance: economic evaluation of the quality in technical assistance processesCostsSensitivity AnalysisQuality in Service and Technical Assistance.This study aims to analyze the economic feasibility of hiring new technicians in order to meet the existing demand for technical assistance. For this, a sensitivity analysis was performed and the data was collected in a qualitative and quantitative way. After that interviews were carried out and quality tools were applied, such as: brainstorms, cause and effect diagram and also financial and cost data was collected during the process. Thus, it was possible to identify that the main causes of the problem is the unavailability of technicians. Thus, an initial solution was developed to create financial configurations to assess which decision would be most plausible. Finally, the best performance scenario was to hire only one new technician, as it maximizes the company's net profit and the representative percentage of that profit from the generated revenue; it was also considered to what extent the solution could be applied. This research is important not only for the studied company, but also for others that have similar problems and need instructions to create a direction for a solution.Independent2021-02-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdftext/htmlhttp://www.ijmp.jor.br/index.php/ijmp/article/view/127110.14807/ijmp.v12i1.1271Independent Journal of Management & Production; Vol. 12 No. 1 (2021): Independent Journal of Management & Production; 143-1642236-269X2236-269Xreponame:Independent Journal of Management & Productioninstname:Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP)instacron:IJM&Penghttp://www.ijmp.jor.br/index.php/ijmp/article/view/1271/1702http://www.ijmp.jor.br/index.php/ijmp/article/view/1271/1703Copyright (c) 2021 Ligia Greatti, Gabriel da Rocha Campos Politi, Tiberio Bruno Rocha Cruz, Daiane Maria De Genaro Chirolihttp://creativecommons.org/licenses/by-nc-sa/4.0info:eu-repo/semantics/openAccessPoliti, Gabriel da Rocha CamposCruz, Tiberio Bruno RochaChiroli, Daiane Maria De GenaroGreatti, Ligia2021-02-01T16:00:25Zoai:www.ijmp.jor.br:article/1271Revistahttp://www.ijmp.jor.br/PUBhttp://www.ijmp.jor.br/index.php/ijmp/oaiijmp@ijmp.jor.br||paulo@paulorodrigues.pro.br||2236-269X2236-269Xopendoar:2021-02-01T16:00:25Independent Journal of Management & Production - Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP)false |
dc.title.none.fl_str_mv |
Quality of technical assistance: economic evaluation of the quality in technical assistance processes |
title |
Quality of technical assistance: economic evaluation of the quality in technical assistance processes |
spellingShingle |
Quality of technical assistance: economic evaluation of the quality in technical assistance processes Politi, Gabriel da Rocha Campos Costs Sensitivity Analysis Quality in Service and Technical Assistance. |
title_short |
Quality of technical assistance: economic evaluation of the quality in technical assistance processes |
title_full |
Quality of technical assistance: economic evaluation of the quality in technical assistance processes |
title_fullStr |
Quality of technical assistance: economic evaluation of the quality in technical assistance processes |
title_full_unstemmed |
Quality of technical assistance: economic evaluation of the quality in technical assistance processes |
title_sort |
Quality of technical assistance: economic evaluation of the quality in technical assistance processes |
author |
Politi, Gabriel da Rocha Campos |
author_facet |
Politi, Gabriel da Rocha Campos Cruz, Tiberio Bruno Rocha Chiroli, Daiane Maria De Genaro Greatti, Ligia |
author_role |
author |
author2 |
Cruz, Tiberio Bruno Rocha Chiroli, Daiane Maria De Genaro Greatti, Ligia |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Politi, Gabriel da Rocha Campos Cruz, Tiberio Bruno Rocha Chiroli, Daiane Maria De Genaro Greatti, Ligia |
dc.subject.por.fl_str_mv |
Costs Sensitivity Analysis Quality in Service and Technical Assistance. |
topic |
Costs Sensitivity Analysis Quality in Service and Technical Assistance. |
description |
This study aims to analyze the economic feasibility of hiring new technicians in order to meet the existing demand for technical assistance. For this, a sensitivity analysis was performed and the data was collected in a qualitative and quantitative way. After that interviews were carried out and quality tools were applied, such as: brainstorms, cause and effect diagram and also financial and cost data was collected during the process. Thus, it was possible to identify that the main causes of the problem is the unavailability of technicians. Thus, an initial solution was developed to create financial configurations to assess which decision would be most plausible. Finally, the best performance scenario was to hire only one new technician, as it maximizes the company's net profit and the representative percentage of that profit from the generated revenue; it was also considered to what extent the solution could be applied. This research is important not only for the studied company, but also for others that have similar problems and need instructions to create a direction for a solution. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-02-01 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://www.ijmp.jor.br/index.php/ijmp/article/view/1271 10.14807/ijmp.v12i1.1271 |
url |
http://www.ijmp.jor.br/index.php/ijmp/article/view/1271 |
identifier_str_mv |
10.14807/ijmp.v12i1.1271 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
http://www.ijmp.jor.br/index.php/ijmp/article/view/1271/1702 http://www.ijmp.jor.br/index.php/ijmp/article/view/1271/1703 |
dc.rights.driver.fl_str_mv |
http://creativecommons.org/licenses/by-nc-sa/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
http://creativecommons.org/licenses/by-nc-sa/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf text/html |
dc.publisher.none.fl_str_mv |
Independent |
publisher.none.fl_str_mv |
Independent |
dc.source.none.fl_str_mv |
Independent Journal of Management & Production; Vol. 12 No. 1 (2021): Independent Journal of Management & Production; 143-164 2236-269X 2236-269X reponame:Independent Journal of Management & Production instname:Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP) instacron:IJM&P |
instname_str |
Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP) |
instacron_str |
IJM&P |
institution |
IJM&P |
reponame_str |
Independent Journal of Management & Production |
collection |
Independent Journal of Management & Production |
repository.name.fl_str_mv |
Independent Journal of Management & Production - Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP) |
repository.mail.fl_str_mv |
ijmp@ijmp.jor.br||paulo@paulorodrigues.pro.br|| |
_version_ |
1797220492991528960 |